Manager Customer Service

VISWANADHA NAGA KRISHNA ASHOK

PHONE: 949-***-****

HOME: VISAKHAPATNAM, ANDHRA PRADESH, INDIA.

EMAIL: ***************@*****.***

SUMMARY

A rich end to end business analysis experience in Farm Level Risk-Management, Agriculture information system and expertise in crop insurance portfolio analytics and monitoring tools. Accomplished Business Analyst skilled in achieving operational efficiency and increasing revenue in the Ground level Management. Business process improvement, data analysis, and asset management expert. Employs root cause analysis to identify issues and develop process improvements that leads to cost savings Exceptional planning and implementation capabilities.

Adept at developing marketing strategies and hiring farm personnel. Proficient in supervising and performing various farming duties to meet production deadlines. HIGHLIGHTS

• Highly analytical • Independent Worker

• Solution-Orientated • Contract auditing

• Recordkeeping expert • Resource management

• Valued team player • Crop management

ACCOMPLISHMENTS

I. Reduced yearly supply costs by sourcing new vendors and negotiating favourable contracts. II. Managerial by realigning duties, allowing two unfilled positions to be eliminated. III. Managed implementation of new computer system with zero down time for staff or executives.

IV. Received high marks on performance reviews every year, with consistent merit-based raises. PROFESSIONAL EXPERIENCE

WEATHER RISK MANAGEMENT SERVICES PVT LTD.

• CLUSTER COORDINATOR - 09/17 till 02/18 in department of Field Operations.

• STATE MANAGER - 02/18 till present in department of Business operations.

• CLUSTER MANAGER - Handled 2 states A.P and Telangana as a Manager for PMFBY Project. SKYMET WEATHER SERVICES PVT LTD.

• DISTRICT COORDINATOR - 05/16 till 12/16 in department of Field Operations. ACCENTURE SOLTIONS PVT LTD.

• .NET DEVELOPER - 12/16 till 9/17 with CINCINNATI BELL TECHNOLOGIES as a client. WORK EXPERIENCE

As a manager, I am final board in finalising the new resources and filling the required vacant positions and eliminating the unwanted positions by managing the business strategies. Is always a major point of Contact for State level IAS, Commissioner and also Client HO. This position excelled me with below qualitative skill.

• Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.

• Excel at resolving employer challenges with innovative solutions, systems and process improvement that improves efficiency and client satisfaction at the bottom line.

• Skilled relationship builder with proven ability to work with different personality styles. As a Crop Adjuster, I am the first point of contact and would be responsible for completing field inspections, reading maps and aerial photos, measuring fields, storage bins and assessing damage or loss and reporting to client in a stipulated time. The Crop Insurance Adjuster requires a thorough understanding and execution of adjusting guidelines and policy provisions, as applicable to Multi-Peril Crop Insurance, Crop Hail, and Named Peril policy types. This position has a high degree of physical ability such as climbing grain bins, walking over rough terrain for long distances, etc. The Crop Insurance Adjuster reports directly to the Area Claims Supervisor for assigned territory. This position required travel two (2) weeks at a time and included travel to areas outside the assigned territory, state, or region. Up to 75% travel.

• Performs field inspections, reads maps and aerial photos, measures fields, inspects storage bins and discusses findings or crop losses with producers.

• Exercise best independent judgment in the handling of the most complex, non-routine, problematic claims and escalating them to the Area Claims Supervisor.

• Ability to convey regulations and interpretations to claimants, agents, and industry people on claim situations.

• Ability to articulate company position on industry topics such as new specialty crops that need to be developed.

• Effectively and efficiently manage claim workload.

• Ability to provide excellent customer service and adhere to Organisation performance standards for contacting insureds, checking and responding daily to email, and conducting daily business professionally.

• Perform fact-finding as it relates to determining cause of loss/percentage of loss, etc. ACADEMICS

• B.TECH in ELECTRONICS & INSTRUMENTATION from GITAM UNIVERSITY with 8.11 CGPA during 2012-2016.

• INTERMEDIATE from SRI CHAITANYA EDUCATIONAL INSTITUTION with an aggregate of 94.1% during 2010-2012.

• SSC (10th STD) from VIDYODAYA GRAMMAR HIGH SCHOOL with 87.83% during 2009 – 2010. TECHNICAL SKILLS

• Embedded Systems (Microprocessors 8085,8086).

• Basics of Programming with C, C++ and .net.

• Operating Systems : Windows XP, Windows 7, Windows Vista, Windows 10.

• Software : MATLAB, LABVIEW.

TRAININGS & PROJECTS

• Successful six weeks of Industrial training at ORDNANCE FACTORY (Ministry of Defence), Govt of India, Nagpur about missiles and weapon designing.

• Industrial training at COROMANDAL FERTILIZERS AND PAINTS, VISAKHAPATNAM.

• MINI Project Topic: FM transmitter, remote controlled alarm circuit for IR waves, speed control of motor varying resistance.

ACHEIVEMENTS

• Won circuit plaza event under IEEE.

• NCC 'C' CERTIFICATE holder.

• Gold Medallist in firing.

• APPRECIATED as CAMPUS AMBASSADOR for Gitam university and Nit Warangal.

• Only employee to get promoted 3 times within a year.

• Youngest employee in organisation to Lead entire STATE. PERSONAL QUALITIES

• Strong analytical and people management skills.

• Accuracy and Attention to details.

• Passion for constant improvement.

• Ability to take sound decisions.

• Excellent organization and prioritization skills. Good Leadership qualities.

FREE TIME ACTIVITIES

• Serving needy.

• Motivation classes.

• Dance.

• Sports such as volleyball and badminton.

PERSONAL PROFILE

Date of Birth : 16-09-1994

Languages Known : TELUGU

ENGLISH

HINDI

Father Name : Satyanarayana Murthy

Communicate Here : VNK Ashok

s/o V. Satyanarayana Murthy

Dn:7/102/1/5 F2

Mummana residency,

Chanukya nagar,

Chinamushidiwada,

Pendurthi

Visakhapatnam-530051

PLACE: Visakhapatnam V.N.K.ASHOK

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