Jacqueline R. Davis

**** ***** ****** **

Richmond, Virginia 23237

ac9t52@r.postjobfree.com

804-***-****

OBJECTIVE

A 22-year experienced technology management professional with a proven ability to drive and lead innovative approaches to solve complex technical challenges. My diverse management background in Midrange and Mainframe operating systems have allowed me to be a confident thought partner to collaborate with business lines to suggest technology to solve business problems. I possess excellent communication skills and am self-motivated to work with large teams or independently.

EDUCATION

Virginia Commonwealth University, Richmond, Virginia (2008)

BS in Criminal Justice; Homeland Security & Emergency Preparedness, Minor

Dover Business College, Paramus, New Jersey (1992)

INTERNSHIP

Department of Professional and Occupational Regulation (05/2006 – 12/7/2006)

Compliance and Investigation Division (Commonwealth of Virginia)

Research violations of regulations by offenders

Assist in working with offenders to bring them into compliance

Make follow-up phone calls for purposes of information gathering

Verifying if documentation utilized by Contractors Board has correct sanctions

Attend Informal Fact-Finding Conferences

Attend board meetings

Assist in the research and preparation of Consent Orders

Perform administrative functions for Director and Assistant Director

Software Experience

IBM AS/400, IBM RISC/6000, SP2s, HP Sequent, HP V & H classes & HP9000, Tandem (Himalaya K – series & Servernet S – series), Stratus Continuum, Compaq/Dec 4100 & 8400, GS140 SUN systems, Solaris OS, Redhat Linux OS, Windows OS, STK Silo(Timberline, Redwood), EMC, Hitachi, Microsoft Office (Word, Excel, PowerPoint, Outlook), Visio, Access, program development, ISO 9000, Base24, Peregrine, BMC ITSM Remedy, Detailed Knowledge of ITIL processes and framework, knowledge of network environment and data transmission methods, BladeLogic, IPCenter, CA7, Maestro

Certifications

ITIL Foundations v3 (10/2011)

PROFESSIONAL EXPERIENCE

Platform Technical Manager/Vice President (07/2011 – 2/2018)

Bank of America – Richmond, Virginia

Managed a team of 22 Linux/Unix and Windows system administrators which also includes a $2.3 million budget

Managed remote and international system admin personnel

Participated in active triaging incidents occurring impacting Global Wholesale Banking Linux, AIX, Solaris, and Windows infrastructure. Research critical system failures with problem management and other support teams.

Utilized Problem Management skills as well as being the focal point for notification, escalation for resolution of priority 1 and Priority 2 incidents impacting core banking applications

Responsible for staffing, conducted performance management reviews, and compensation decision-making.

Managed the stability and remediation of Linux, Solaris, AIX, and Windows infrastructure in Global Wholesale Banking (GWB) environment.

Served as key technical lead in problem resolution quorums

Provided technical input when partnering with other support teams and Lines of Business to ensure GWB organization is supported

Partnered with Global Information Security (GIS) to schedule and implement remediation activities to ensure vulnerabilities are remediated in Windows and Unix environments.

Utilize ITIL model for end to end restoration and resolution of incidents.

Managed creation and implementation of Change Management activities

Key participant in Business Continuity exercises

Command Center Operations Manager/Vice President (01/2005 – 7/2011)

Bank of America – Richmond, Virginia

Managed, lead, and provided technical expertise, as well as training to associates involved in event monitoring of E-Commerce, ATM, Mainframe, Midrange, BAMS, and Batch Operations environments.

Conducted performance management reviews, responsible for staffing, training coordination, compensation decision-making and associate mentoring.

Managed a team of 10 service desk associates

Served as key service desk lead to work with the Problem Manager in triaging performance related issues. Researched critical system failures with technical support.

Instructed, directed, and checked the quality and timeliness of other system professionals.

Key participant in Business Continuity exercises and Green Belt projects.

Interacted with IP sites to ensure critical SLA’s were met for on-lines

Midrange Operations Manager/Assistant Vice President (10/1996 – 01/2005)

Bank of America – Richmond, VA

Management of 10 shift operations associates in an ISO 9000 certified environment for various distributed platforms.

Conducted performance reviews, training coordination, and associate mentoring.

Updated numerous ISO 9000 procedures and policies, participating in regular audits to ensure regulatory compliance.

Monitored productivity of staff and provided technical assistance for staff as needed.

Focal point for level 1 problem resolution, escalation, and notification.

Key participant in Midrange Business Continuity exercises and Green Belt projects.

Lead projects involving new server additions as well as ID access.

Exposure to network environment and data transmission methods.

Knowledge of cross-connectivity from midrange platforms to mainframe systems and interdepartmental applications.

Participated in problem resolution quorums.

Perform system maintenance and IPLs.

Supervise, guide, and provide support as well as training to associates on ATM, Base24, Unix, AS400, Wire Transfer, Stratus, Open Systems and Tandem platforms.

Traveled to other Bank of America Data Center for cross training on new systems

Key participant in moving of systems and hardware to other Data Centers

Midrange Operations Analyst/Team Lead (11/1995 – 10/1996)

Bank of America – Richmond, VA

Focal point for level 1 problem resolution, escalation, and notification.

Performed system maintenance and IPLs.

Provided support on Base24 ATM applications, Unix OS, IBM AS400 OS, Stratus, Open Systems, and Tandem midrange platforms. Supported Wire Transfer applications

Community Service

FIRST LEGO League, Richmond, Virginia (2005-2018)

Mentor, Instructor, Judge

REFERENCES

Available upon request

Contact this candidate