Manager Management

* * * * * F a c i l i t i e s M a n a g e m e n t P r o f e s s i o n a l w i t h a d i f f e r e n c e ways Saber Mohsen Khalil

Email Address: *********@*****.***

Mobile Phone: +974****-****

Postal Address: P. O. Box: 14156

Country: Qatar Doha, Qatar

Target Job

Head of General Services

Head of Facilities Management

Facility Manager

FM Operations Manager

FM Soft Services Manager

Head of Facilities Management

An experienced proven facilities management professional with a difference ways Professional Profile

09 years of an experienced facilities manager professional Seek & find a challenging Facility Management professional position that has multi-faceted practices which lead to long-term operations & maintenance, efficiency and security of the facility, focusing on end users utilizing the space in terms of quality, health, safety and welfare in a user-friendly environment.

• Invaluable managerial experience;

• Highly focused with a comprehensive knowledge and understanding of various sectors such as operations, estates, technical services, asset management,

• A consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity;

• Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable facilities manager /consultancy position. Area of Expertise

• Soft/Hard facilities management services

• Building and infrastructure maintenance procedure

• HSE -Quality, Health and safety environment

• Corrective and preventive maintenance System.

• Assist Management

• Day to day Operations and maintenance plan

• Third party contracts supervision.

• Sub-contractors supervision

• Property management services

• Procurements

• Security, Pest control and Elevators services

• Swimming Pool, Football pitch, Sport halls

• Improve the quality of life environments for the pupils and teacher

Career Objective, Knowledge, Skills, Personal attributes Seek & find a challenging Facility Management professional position that has multi-faceted practices which lead to long-term operations & maintenance, efficiency and security of the facility, focusing on end users utilizing the space in terms of quality, health, safety and welfare in a user friendly environment. Knowledge

• working in a performance measured environment

• Resource planning for service delivery

• Project management and project planning, including project management software

• Some knowledge of Mechanical, Engineering and Plumbing requirements in construction work is a requirement, in order to be able to assess building needs, plan for construction, and liaise with contractors from a technical point of view. Skills

• Time management, multi-tasking and delegation skills

• Leadership and decision making skills

• The ability to develop, interpret, implement and take responsibility for, critical performance areas across the School, as expressed in procedures, guidelines and contract performance areas

• A strong understanding of personalities and behavioral styles; negotiation skills; conflict

• management and resolution skills

2 P a g e F a c i l i t i e s M a n a g e m e n t P r o f e s s i o n a l w i t h a d i f f e r e n c e ways

• Team management and building skills; the ability to appraise, praise and develop people

• Analytical and problem solving skills

• Team management and building skills; the ability to appraise, praise and develop people Personal Attributes

• Excellent interpersonal skills

• Commercial acumen and good judgment

• Confidentially and trustworthiness in dealing with all issues of the business

• A strong work ethic and a ‘can-do’ attitude

• the willingness to go the extra mile for a stakeholder

• Cultural awareness and sensitivity

• Assertiveness

• Ability to influence senior management and build strong commercial relationships

• Patience, tact, diplomacy and approachability.

Head of Faculties and property Management services. Doha British School, Qatar- Two campuses with a total of 2500 Students and 300 Staff, Including teacher Accommodations 5 Towers contented of 120 Apartments and one compounds of 8 Villas. (July 2017 – to the present) 1. Record, manage and secure all facilities and business assets within both School campuses. 2. Respond to complaints from stakeholders and facilities users promptly and according to a response protocol. Strive to exceed expectations in responsiveness to all the school users. 3. To train the Technicians how to handle and Priorities the work order in order to make sure the average response time meet the KPI’s standard.

4. Ensure the interior and exterior of the School and the staff housing premises are kept in good order, according to service standards and KPIs agreed with subcontractors. 5. Performance manage subcontractors.

6. Ensure general maintenance routines are adhered to and any repairs are fixed promptly. Strive to exceed expectations in the care and standard of the work. 7. Maintain an asset register for facilities based on asset life cycle evaluation and the preventative maintenance of assets.

8. Coordinate any building improvement works with minimal disruption to the School timetable. 9. Direct and supervise caretaking and security staff as required in day-to-day maintenance and cleaning issues. 10. Train staff such as cleaners, maintenance staff and security staff in basis routines. Maintain checklists of actions required during emergencies and after hours, with current contact details of first responders. 11. Devise preventative measure such as pre-emptive checks on barriers, access and equipment. 12. Conduct regular Health and Safety risk assessments of the school and staff housing premises and facilities and ensure local regulations are met.

13. Prepare the list of standby materials for stock in order to be well prepared for any Critical or emergency Job order.

14. 14The motivation of the maintenance team and subcontractors for day to day update and improve their skills. 15. Maintain the relationship with the School Principal, Line manager, Top Management, Teachers. 16. Comply within a standard of completing all the pending work orders within the set it deadline 17. Practice fire and emergency evacuation drills according to a regular schedule. 18. Maintain a dotted reporting line to facilities management staff at Al-Wakra school. 19. Manage preparations for events such as theatre performances, sports fixtures or academic competitions held on School premises.

20. Deal with staff and parent complaints about facilities and accommodation. 21. Manage site-related Health and Safety equipment and liaise with the Head Corporate Services regarding preventative maintenance and annual inspections.

22. Report accidents and incidents to the Head of Corporate Services, and devise mitigation measures to prevent future occurrences.

3 P a g e F a c i l i t i e s M a n a g e m e n t P r o f e s s i o n a l w i t h a d i f f e r e n c e ways Facilities Manager

COMO Facilities Management Services, Doha, Qatar -Qatar National Bank – QNB 78 Branches - (September 2013– June2017)

• Managing the delivery of all hard and soft services on the contract;

• Seek further opportunities within the contract to maximize potential growth;

• Planning for future development in line with strategic business objectives;

• Supporting and leading the introduction of operational best practice into the contract;

• Producing, monitoring and improving the levels of customer satisfaction within the contract;

• Directing and overseeing the implementation of the FM work plan, assigned work, activities, and projects;

• Ensuring the services facilities meet quality, health and safety requirements and comply with legislation;

• Investigating availability and suitability of options for new premises;

• Recommending and developing FM policy and procedures;

• Developing or participating in writing specifications for equipment, systems, or services;

• Creating request for proposals and negotiating contract/vendor proposals before submission to the client;

• Recommending hiring, trainings, motivating, and evaluating personnel;

• Evaluating asset services operations on on-going basis; Facilities and property Site Manager

COMO Facilities Management Services, Doha, Qatar

Attached to Barwa real estate projects under WASEEF FM – Residential complex consisting of 1200 apartments& outdoor ground area. (February 2013 – September 2013)

• Prepared documents to put out tenders for contractors;

• Managed the project; supervised and coordinated work(s) done by the FM team, outsourced contractors and suppliers;

• Investigated availability and suitability options for new premises;

• Calculated and compared costs for required goods or services to achieve maximum value for money;

• Planned for future development in line with strategic business objectives;

• Managed and led change to ensure minimum disruption to core activities;

• Managed identifying FM Properly services all include ( Housekeeping, Best Control, Landscaping, waste management)

• Ensured the building met health and safety requirements;

• Planned best allocation and utilization of space and resources for new and occupied premises;

• Used performance management techniques to monitor, improve and demonstrate achievement of agreed service levels;

• Responded appropriately to emergencies or urgent issues as they arise. Facilities Supervisor

COMO Facilities Management Services

Attached to Qatar National Bank – (September2011 – February 2013)

• Accounted for and managed all aspects of properties comprising of Residential, Administrative & Office Space;

• Managed and directed in-house facility technicians and accounted for their delivery;

• Managed and directed of Infrastructure maintenance supervisors and accounted for their performance;

• Managed all tenant services and built positive relationships with building tenants;

• Directed the work of outside contractors, service providers and consultants as required;

• Forecasted, planned, and identified capital projects to maintain building assets and ensured ongoing reliability;

• Assisted the Project Manager to ensure smooth delivery of projects with minimal risk;

• Ensured network reliability at all times through a proactive maintenance program;

• Managed all aspects of architectural maintenance and operations;

• Managed all aspects of Risk Management Health, Safety and Environmental Compliance;

• Participated in the development of tenants’ Emergency Evacuation Procedures;

• Oversaw all preventative maintenance routines;

• Identified energy reduction strategies and implement as permitted by client Maintenance coordinator

Amarante Pyramids Hotel Cairo, Egypt.

(July2010-August2011)

4 P a g e F a c i l i t i e s M a n a g e m e n t P r o f e s s i o n a l w i t h a d i f f e r e n c e ways

• Scheduling – Creating and monitoring project schedules, communicating updates with clients and staff.

• Maintenance coordinators handle or oversee day-to-day maintenance at the companies that employ them. For example, they typically handle changing light bulbs and air filters, ensure that lawn care and landscaping needs are met, make certain that tools are properly cleaned and stored and be sure that spills and other mishaps are cleaned up properly.

• Client Relationship Management – Keeping all stakeholders informed of important progress. Maintains client database and coordinating progress through sales process.

• Billing – Monitors the progress and changes of project financials. Tracking/Monitoring/Analyzing Project Data – Working with other departments providing accurate documentation and progress reporting.

• Administrative Duties – Working with subcontracts and safety throughout all business units. Catering supervisor

Aamwaj services. 2008 January till 2009 May

Attached to Al khor community Qatar Gas and Ras Gas.

• Motivation and development of all Catering Assistant staff.

• To ensure correct cash handling procedures.

• To cash up at the end of the day, reporting any discrepancies to your line manager.

• To ensure all Catering Assistants are wearing the correct uniforms and these are of a good condition.

• To ensure exceptional guest service both by you and the Catering Assistants. • To abide by all health and safety and food safety regulations.

• To monitor and report back to your line manager any issues relating to staff, food safety and health and safety.

• To follow Markwell Wildlife’s environmental policy and enforce it

• To ensure that the section you are responsible for is maintained. Including correct rotation of stock, staff levels monitored, and all paperwork involved in the safe running of your section is completed.

• To ensure that all documentation concerning food safety and health and safety is up to date and monitored.

• To be fully aware of all facilities, exhibits and special events that are ongoing or taking place within Markwell Wildlife.

• To maintain a professional standard of time keeping as required by the needs of the business.

• To ensure all equipment within your use is kept in good working order, it is well maintained and ensuring its safe return after use.

Camp supervisor

Attached to Shaqab Abela Co 2005 Aug till 2007 Dec

- Assigned at Dukhan community for senior club- Qatar petroleum 1. Responsible for operational activities in the camp or rig under his supervision, ensuring the daily good management of the location.

2. Carry out the daily, weekly and monthly duties as laid out by the Company and below detailed. 3. Fill and keep record of administrative forms in accordance with the Company rules. 4. Manage the team of expatriates’ staff working at the camp and increase his motivation. 5. Supervise and take part to the training of staff, according to the rules of HSE, Food Hygiene and Safety, HACCP, etc. 6. Responsible for requests made to warehouse, stocking and stock checking in addition to cost control reporting according to the rules made by the Company, always ensuring a minimum stock quantity for each item. 7. Responsible for cold and dry stores in the location. He is the only person entitled to keep the keys and will be responsible for any eventual shortages.

8. The Camp Boss must be clean, tidy and shall follow diligently the disciplinary rules laid out in his contract. 9. Monthly Inventory with reported expiry date of all products. 10. Inventory and record of sales of mini-market or bonded store (in case it exists), filling the relative form. 11. P.O.B. duly signed by the Client or his Representative. 12. Records of extra services and sales rendered to Clients, duly signed by the Client, reporting the number of budgeted Projects or refer to object or person, in order to be invoiced. 5 P a g e F a c i l i t i e s M a n a g e m e n t P r o f e s s i o n a l w i t h a d i f f e r e n c e ways 13. Keep a record and recap of the weekly menu agreed with the Client, duly signed by the Client and Camp Boss and sent to the main office, with all documents.

14. Fill a record with the weekly consumptions divided by family. 15. Keep a record and recap of: Daily presences of the Client, Daily inventory, Cash and market movement in proper forms, Recap of extra sales to the Client.

16. Fill the Local staff Time sheet and attendance register. 17. Responsible for the effective cleaning of the kitchen and all its corresponding areas, the dining area and stores, in accordance with the food Hygiene and Safety rules.

18. Supervise the preparation of all meals and ensure that menus established are being adhered to. 19. Ensure that all food, products and merchandise are in conformity with the Company standards. 20. Ensure that a delicate part of the fridge is dedicated to sample foods which must be kept for 72 hrs in accordance with the Company procedure.

21. Ensure that all staff, Local and Expatriates, wear PPE, clean uniforms at all times and that the food handling staff wear disposable hand gloves and hats at all times, not only during service. 22. Ensure that the housekeeping of the accommodation should be carried out in line with reviewed standards, every day and whenever required. 24. Carry out regular inspections of the accommodation, common areas, dining area, stores (dry and cold rooms) in order to ensure that cleaning and maintenance work have been carried out in accordance with Company and CLIENT rules. Education

• Bachelor's degree/ - (Business Administration) worker university Specialized Academy Cairo Egypt Professional Development Training and Certifications

• Facilities Management (Franklin University - Completion Date: November 2013)

• Facility Management (Chicago Training Institute - Doha, Qatar - Completion Date: November 2013 )

• Arab Future Cities Summit 2015 (Completion Date April 2015)

• Solar Qatar Summit 2014 (Completion Date November 2014)

• CHRVI ME 2013 – HVAC Seminar – (ASHRAE – Qatar Oryx Chapter – Completion Date June 2013)

• Basic Life Support / First Aid Provider Course – (Hamad International Training Center - Doha, Qatar - Completion Date: April 2013)

• Cambridge Training College – Cairo Egypt-Certification/Certificate, Professional Business English.2010

• Cambridge Training College – Cairo Egypt -Certification/Certificate, Advanced HR Diploma 2010

• Cairo University – Cairo Egypt - Certification/Diploma, Labor Market Accounting 2010

• RAS GAS Al Khor Community, Qatar- Certification/Certificate, CPR Course 2009

• RAS GAS Safety & Quality Department, Al Khor Qatar-Certification/Certificate, IIF Course 2009

• RAS GAS Safety & Quality Department, Qatar -Certification/Certificate, Fire Fighting System Training 2009 KEY SKILLS AND COMPETENCIES

Facilities Management

• Negotiating the best deals with contractors and suppliers.

• Understanding of compliance issues and statutory regulations such Health & Safety.

• IT literate in MS office and systems management software.

• Previous exposure to an outsourced FM environment.

• Ability to operate all office equipment.

• Excellent management and supervisory skills

• Analytical and problem-solving skills\Safety conscious.

• Leadership.

• Excellent Attention to deals details Communication & interpersonal skills References

Available upon request

Contact this candidate