Software Support
Resume:
David Ybarra
San Antonio, TX. 78259
Cell: 210-***-****
Email: ********@*****.***
Summary
Technically experienced as a custom service provider for software and hardware equipment. Areas of expertise include software installation (Windows XP, 7 & 10), computer support, computer/laptop setups, imaging, trouble shooting, problem resolution and inventory. As a side project rebuild/upgrade desktop computers with Windows 10, restore user data and tested hardware.
Employment History
Agensys Corp. – Dell / USAA Nov. 19, 2018 – Nov. 26, 2018
Working on project for Dell upgrading Optiplex 7050 desktop computers (500 total) at USAA. Replacing memory and processor chips. Verified system settings for new hardware. Trouble shoot/Reported any issues with hardware to have replaced.
CPS Energy Sept 2017 – January 31st, 2018
Work in the Deployment dept.
Build and re-image Mobile Device Terminals, Laptops and Desktop computers (Windows 7).
Backup user data and restored to new laptop/desktop computers.
Fix issues with computer hardware and software.
Attached network printers and tested after new installs.
Tested wireless connection with all new hardware.
Used Active Directory to move and relocated new hardware.
Stock new hardware.
Setup monitors with cables for fast installs.
Tag new hardware with warranty dates and serial numbers.
Scan outgoing and incoming hardware for inventory.
Pick up hardware out of warranty.
Travel to different locations for hardware setups.
Used ticking system for new installs, request and replacement parts.
TIG – Technology Integration Group May 2017 – May 2017
Still active with projects that may come up.
Project: Upgrading hardware at NorthWest Vista College (Windows 7).
Removing old computers and Installing new all in one Dell pc’s and dressing cables. Checking network connections and MS Office.
Six day project to upgrade 400 pc’s
SeaWorld, San Antonio, Tx. (IT Tech Support) Sept. 2012 – Dec. 2014
Working in the IT Dept.
Working with Windows XP & Windows 7.
Project: Upgraded computers and laptops to Windows 7.
Tested new laptops for wireless connection.
Rebuild desktop computers and laptops (restore user data).
Troubleshooting issues with pc’s, network printers, scanners, video displays, time clocks, turnstiles, Kiosk machines, receipt printer, card readers.
Replaced parts or ordered parts as needed with our Vendors.
Writing procedures on how to build different computer platforms.
Providing Help Desk support after hours.
Use BMC Remedy ticking software.
Use Active Directory, Remote computer, EPO, VPN.
Project: Upgrade all old hardware (desktop and laptop computers).
Nov. 2014 – Aug. 2015
TKC Global, Randolph A.F.B., San Antonio, Tx. (2010 – 2011) System Admin
Testing Scorm compliant courseware for ADLS LMS as a contractor.
Loaded software to Test server for testing.
Checked video, audio, graphics, spelling, navigation, testing scores and contents of course packages.
Once approved, moved software to Production server.
ADP, San Antonio, TX. (1988 – 2009)
PC Software Technical Support Representative: Provided Visit and Second level support to a base of up to 15,000 clients. Fully supported proprietary payroll software, running on several versions of Windows O/S.
Made frequent on-site visits to clients either by appointment or in emergency situations for upgrades, troubleshooting or concerns.
Supported remote sites for both server and workstation software issues.
Performed upgrades through five different software versions of payroll. Assisted clients on file formatting and aided them in troubleshooting errors made when importing data to company software.
Troubleshoot communication issues via IP using SSL or Modem.
Managed loading Digital Certificates for online products such as iReports, iPay Statements, Pc Payroll for Windows, GL Interface and Support Center.
Maintained software inventory, wrote procedures for deployment and processing of software request. Trained Traffic dept on how to fill orders for delivery.
Kept software inventory for all versions of payroll, including manuals using Excel.
Kept hardware inventory for all computers, laptops and printers using Excel.
Created spreadsheet using Excel to manage images on all computers and laptops.
Troubleshoot client software issues via remote software.
Test newer versions of Payroll software and report any problems to second level support.
Network Administrator for 6 years.
Knowledge of different software and licensing.
Applied upgrades/patches and installed workstations with various operating systems and applications.
System administrator for a number of servers with different operating systems such as Novell v4 & v5, O/S 2, Windows NT, XP, 2000.
Replaced hard drives, added memory chips and installed cabling for new pc’s.
Managed user accounts, permissions and assigned access to various servers.
Document system issues and reported to second level tech support as needed.
Managed system backups and restore protocol.
Achieved a level of professional/technical knowledge and/or skill in position-related areas.
David Ybarra Page 2
Education
Currently studying for the CompTIA A+ Certification & Security + Certification
Completed a course in Wireless Networking on Oct. 30, 2009 at San Antonio College
New Horizons Computer Learning Center, San Antonio, TX.
Microsoft Certified Professional
San Antonio College
Associate Degree in Micro-Computers
Associate Degree in Computer Operations
Computer Knowledge
Microsoft Office 2010 – Word, Excel, OutLook MVS
Windows O/S – 95, 98, XP & Vista, 10 JCL
Windows Server – NT, 2000 & 2003 DOS
Novell O/S v4.0 & v5.0 CICS
Net Secure Access
Oracle Citrix
Sqlbase v7 Internet Explorer v7.0
GotoAssist Same Time
TCP/IP Reportsmith
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