Field service Technician analyst
Resume:
Diamond Williams
*** ****** ****** *******, ** **590
*******.***********.********@*****.***
Summary:
I have provided both technical and customer service for the last 5 years in the front line and behinds the scenes. I am organized, diligent, and skilled with handling multiple projects at the same time. I am willing to be trained. I work well with others and in team environments to complete the task. I am looking for an opportunity to grow both in my profession and personally.
Highlights:
●Detail Oriented
●Organized
●Communication Skills
●Hard working
●Trainable
Work Experience:
Position: Legal Sr On-Site Service Spec. MS Ops
Company: Ricoh America USA -
Location: San Francisco, CA
Date of Employment: July 2018 to Present
●Onsite/Off support for technical troubleshooting
●Manage and support Audio and Visual Communication System (Blue Jeans)
●Provide maintenance service on supported equipment
●Manage equipment that support sensitive and confidential documents
●Provide professionalism for specific projects that required confidential/legal support
●Maintains daily meter and service logs.
●Travel to support customer's between buildings and sites to provide support
●Respond to customer questions regarding status or feasibility of job requests.
●Provide administrative support, which include 'purging' and archiving old documents.
●Provide support to digitize documentation and organizing of files and file naming
●Performs media transfer from FTP (File Transfer Protocol) between locations and data manage management of files for hard and soft copies.
●Manage and maintained file directories of both digital and physical documentation
●Provided digital scanning of media via OCR (Optical Character Recognition) for searchability and archiving
●Provide data formatting and organization of Excel files
●Provide support at a professional level to all users including executive, end users, and various levels, including: legal secretaries, project managers, paralegals, associates and partners
●Provide quality and accurate work for jobs/projects
●Have worked in both high- and low-pressure environments, including time sensitive projects
●Coordinating projects both on and off site (BIS or Smart Source)
Position: Lead Field Service Representative
Company: Lance Soft Inc
Location: San Francisco, CA
Date of Employment: April 2018 to July 2018
●Provide support to utilize various software applications.
●Provides desktop training to end users on the use of multi-functional devices
●Provide network assistance for devices connectivity
●Provide general workstation support such as loading drivers to supporting various application.
●Provided Lead Operator/Operator support to customer
●Provided in person deliveries to locations within an account, between departments and buildings
●Provided materials handling which include documentation and coordinating of materials for shipping and receiving
●Provided general file room functions, including purging of files for archiving
●Review and provide job assessment if the job should be sent off-site
Position: Mailroom Lead
Company: Cushman & Wakefield Services
Location: San Francisco, CA
Date of Employment: September 2017 to April 2018
●Process and record incoming checks into our database
●Sort incoming FedEx & UPS & USPS Mail for our clients.
●Responsible for reprographics of high-volume print jobs
●Provide training to new hires and incoming co-workers for the process of reprographics and mail operations
●Perform the monthly maintenance e-check for our AEDS
●Have experience with the operating and managing the following devices Xerox WorkCentre 5875, Xerox C70
●Have Experience with the HD7700H Ultima, heavy duty electric hole punch unit to build pitchbooks
Position: Reprographics Receptionist/Switchboard Associate
Company: Novitex Enterprise Solutions (Formally Pitney Bowes Mail Services) -
Location: San Francisco, CA
Date of Employment: 2015 to 2016
●Work in reprographics and copy center
●Processing high volume copy jobs and pitch books.
●Print/Copy and QC output in a network environment.
●Answer customer questions through phone and email correspondence
●Lift/moved heavy boxes (files or paper) when needed
●Maintain the highest levels of customer service
●Provided professional, friendly, and supportive attitude to all customers
●Provided flexibility and the ability to adapt to customer with specific production needs
●Adhere to business practice guidelines and safety requirements
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