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Field service Technician analyst

San Francisco, California, United States
July 11, 2019

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Diamond Williams

*** ****** ****** *******, ** **590



I have provided both technical and customer service for the last 5 years in the front line and behinds the scenes. I am organized, diligent, and skilled with handling multiple projects at the same time. I am willing to be trained. I work well with others and in team environments to complete the task. I am looking for an opportunity to grow both in my profession and personally.


●Detail Oriented


●Communication Skills

●Hard working


Work Experience:

Position: Legal Sr On-Site Service Spec. MS Ops

Company: Ricoh America USA -

Location: San Francisco, CA

Date of Employment: July 2018 to Present

●Onsite/Off support for technical troubleshooting

●Manage and support Audio and Visual Communication System (Blue Jeans)

●Provide maintenance service on supported equipment

●Manage equipment that support sensitive and confidential documents

●Provide professionalism for specific projects that required confidential/legal support

●Maintains daily meter and service logs.

●Travel to support customer's between buildings and sites to provide support

●Respond to customer questions regarding status or feasibility of job requests.

●Provide administrative support, which include 'purging' and archiving old documents.

●Provide support to digitize documentation and organizing of files and file naming

●Performs media transfer from FTP (File Transfer Protocol) between locations and data manage management of files for hard and soft copies.

●Manage and maintained file directories of both digital and physical documentation

●Provided digital scanning of media via OCR (Optical Character Recognition) for searchability and archiving

●Provide data formatting and organization of Excel files

●Provide support at a professional level to all users including executive, end users, and various levels, including: legal secretaries, project managers, paralegals, associates and partners

●Provide quality and accurate work for jobs/projects

●Have worked in both high- and low-pressure environments, including time sensitive projects

●Coordinating projects both on and off site (BIS or Smart Source)

Position: Lead Field Service Representative

Company: Lance Soft Inc

Location: San Francisco, CA

Date of Employment: April 2018 to July 2018

●Provide support to utilize various software applications.

●Provides desktop training to end users on the use of multi-functional devices

●Provide network assistance for devices connectivity

●Provide general workstation support such as loading drivers to supporting various application.

●Provided Lead Operator/Operator support to customer

●Provided in person deliveries to locations within an account, between departments and buildings

●Provided materials handling which include documentation and coordinating of materials for shipping and receiving

●Provided general file room functions, including purging of files for archiving

●Review and provide job assessment if the job should be sent off-site

Position: Mailroom Lead

Company: Cushman & Wakefield Services

Location: San Francisco, CA

Date of Employment: September 2017 to April 2018

●Process and record incoming checks into our database

●Sort incoming FedEx & UPS & USPS Mail for our clients.

●Responsible for reprographics of high-volume print jobs

●Provide training to new hires and incoming co-workers for the process of reprographics and mail operations

●Perform the monthly maintenance e-check for our AEDS

●Have experience with the operating and managing the following devices Xerox WorkCentre 5875, Xerox C70

●Have Experience with the HD7700H Ultima, heavy duty electric hole punch unit to build pitchbooks

Position: Reprographics Receptionist/Switchboard Associate

Company: Novitex Enterprise Solutions (Formally Pitney Bowes Mail Services) -

Location: San Francisco, CA

Date of Employment: 2015 to 2016

●Work in reprographics and copy center

●Processing high volume copy jobs and pitch books.

●Print/Copy and QC output in a network environment.

●Answer customer questions through phone and email correspondence

●Lift/moved heavy boxes (files or paper) when needed

●Maintain the highest levels of customer service

●Provided professional, friendly, and supportive attitude to all customers

●Provided flexibility and the ability to adapt to customer with specific production needs

●Adhere to business practice guidelines and safety requirements

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