Manager Office

Bobby J. Henley

Tarzana, California *****

805-***-**** mobile ***********@*****.***

Summary of Qualifications

Analytical Credit, Collections, and Receivables Management Professional with over twenty years of accomplished management experience. Broad-based expertise in the areas of Cash/Credit & Collection Management, Budgeting, Leadership, Strategic Planning, Relationship Building, and Process Improvement. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Proven record for developing policies, procedures, and personnel to strengthen operational efficiency.

Professional Experience

P.W. Gillibrand Co., Inc. Simi Valley, California 93063 March 2010 - Present

Corporate Office/Credit & Collections Manager

Excellent communication and customer service skills, strategic planner with the ability to improve productivity and motivate personnel.

Brought on board to leverage competencies in Credit & Collections and Accounts Receivable Management, and relationship-building on the management on 20-35 million in Accounts Receivables.

Provided hands on leadership and training to staff of nine associates – (2) Accounts Payable, (1) Human Resource Administrator, (2) Billing/Invoicing (2) Inside Sales, (1) IT Administrator and the front office receptionist. Responsible for the hiring, performance feedback, career development and team development for the direct reports under my supervision.

Oversaw day to day processing of potential customer’s credit applications by using information obtained from Dun & Bradstreet, Experian, banking/trade references and the analyzing of financial statements

Established and monitored customers credit limits and payment terms, developed credit business practices in line with corporate goals and adeptly reviewed delinquent accounts and determined appropriate course of action that needed to be taken.

Initiated and implemented customer payments via online credit card processing system.

Created an efficient AR team overseeing all activity through month end close and reporting, reconciled month-end accounts receivable to general ledger, handled monthly reconciliation of banking activity for corporate account along with two subsidiaries.

Performed monthly bank reconciliation for three entities, corporate office and two subsidiaries. Initiated appropriate general ledger entries to tie-out bank total versus book total. Performed reconciliation for all monthly credit card transactions.

Handled monthly reconciliation for all credit card transactions, in addition to processing daily authorized amount received from customers.

Handled/Resolved any/all complaints received from customer base in regards to pricing, shipping cost, order placement, delivery of product.

Member of the Executive Steering Committee for corporate office.

Liaise with sales, administration and operations departments.

Served as Lead Editor for the Quarterly company newsletter.

Corporate Office Manager Position entailed responsibility for the overall management of the corporate office to best support organization effectiveness and efficiency while remaining within the parameters of budgetary goals.

Lithographix, Inc. Los Angeles, California June 1999 to September 2009

Credit/Collection Manager

Responsible for all policy implementation in regards to credit, collections, accounts receivable, cash applications, management of claims, chargebacks, customer inquiries, and charge-offs.

Leading a staff of 5 A/R associates in efficient A/R Management for all 3 of this graphic printing company’s locations – Los Angeles, San Diego and San Francisco – with annual sale of approximately $90 million.

Managed extension of credit, collection of outstanding Account Receivables and resolution of account discrepancies.

Assigned credit limits, ensured accurate and timely application of cash receipts and performed monthly inner-company reconciliation of Aging Reports.

Identified and supervised collection of delinquent balances, prepared month course of action plan to be taken to reduce D.S.O. for company, set-up and maintained accurate credit files.

Analyzed information obtained from Experian and Dun & Bradstreet reporting agencies on prospective clients.

Worked closely with billing department to ensure timely invoice and credit memo issuance and mailing.

Conducted monthly A/R meetings with Executive Staff to track progress of delinquent accounts, and formulate plans on how to mature and solidify partnerships with “high-end” customer base.

Worked as a liaison between client and sales personnel to bring resolution to various customer complaints (i.e. short remits, quantity storage, tax and/or freight issues, and interest payments).

Projected bi-weekly forecast reports for A/R amounts and responsible for month and

year-end close activity.

Identified and brought to conclusion all legal matters that pertained to A/R management, including handling all attorney and collection agency activates and conducted audits with information obtained.

Generated monthly status reports on all outstanding amounts.

Education

Bachelor Degree, Loyola University of Chicago, Illinois 1987

Technical Skills

Microsoft Dynamics AX 2012 R2 CU7, ZAP BI, Microsoft Office Suite: Word, Excel, Power Point, Outlook, Publisher 2010, Great Plains (V10), Quick Books, Quicken, AUJS – JONEL, CODA, Macola, PSI (V10)

References

References are available upon request.

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