Customer Service Assistant

Elizabeth E. Acosta

**** ***** ****** ***** **** August 20, 1961

Houston, TX. 77009 832-***-****

Summary: Dedicated, Positive, Responsible, Hands-on, Dependable, Hardworking, Experience

Skills: Accounting - Supplier Relations – Payroll - Procurement Planner Assistant

Office equipment: Microsoft Office (Word, Excel, PowerPoint) MS-Windows

Personal computers Answering machines Document scanners

Microsoft electronic mail Printers Fax machines

Motion Industries Company-Accounting payables/receivables -1977-1980

Petroleum Club of Houston-Accts payable/receivables/Payroll-1980-10/1981

Aramco Services Company - General Clerk I - 10/22/1981 - 1/5/1986 (laid-off)

Hertz Equipment Rental - Customer Service Rep. - 1/1987 – 3/1990

Zales Corporation (part time) - Data Entry - 5/1986 – 1/1990

Aramco Services Company

4/23/1990 – 7/7/2013 - General Clerk/Vendor Liaison Representative I

Responsible for a variety of research, analysis and analytical work against vendors, partnerships and inspection matters relative to the SAP Vendor Master database and uses various SAP transactions to accurately enter and maintain the database of Western Hemisphere and local vendors.

1. Maintained over 11,000 SAP vendor masters assigned to the Western Hemisphere.

2. Communications with desired suppliers to facilitate their application to become qualified vendors

3. Coordinate the application process to ensure vendors are provided the necessary forms & information to be financially and technically evaluated.

4. Input of parts-missing, freight-only requisitions, purchase orders.

5. Maintain organization of the file room to allow immediate availability.

6. Maintain SAP vendor database by entering and expiring vendors, maintaining data with Vendor, Procurement, Standardization, Inspection Representatives.

7. Manage all products supplied by vendors and suppliers for material types, creates links for associated ZVEN and ZMFR’s. Review inspection reports to determine inspection requirements of new and reviewed materials and maintains appropriate partnerships between materials and vendors.

8. Create data in SAP to populate material links between vendors, suppliers and materials.

9. Prepare messages to SAO/AOC counterparts in the form of queries and replies that provide vendor information or resolve data quality problems.

10. Multidivisional timekeeping, administrative and office management duties, ordering office supplies.

7/8/2013 – 3/2/2018 (laid-off) - Procurement Planner Assistant

Communicate daily with vendors and SAO customers via email and telephone. Perform tasks associated with the purchasing function, the preparation of quotation requests, purchase orders, change orders. Follow-up with requisition originators and vendors as required. Monitor assigned purchase orders with vendors to ensure their destination on or before the requested or promised date.

1)Contact sources as necessary for additional and/or clarifying information if quotation is incomplete and calculates Port of Export (POE) pricing on controlled requisitions

2)Prepare change orders, ensure that all documentation is correct and complete into SAP

3)Maintain close contact with vendors and manufacturers to ensure promised delivery dates are met

4)Research and respond to a variety of requests from vendors via email, facsimile

5)Initiate documentation for updates to material catalogs, coordinate with manufacturers to ensure the necessary technical information is provided and follow-up with Standardization to ensure that appropriate action is completed

6)Monitor vendor performance and take appropriate corrective action

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