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Cell: +1-440-***-****

Sandesh Kadam

Profile

Has around 13 years of IT industry experience encompassing a wide range of skill set, roles and industry verticals.

SAP CRM Certified Consultant.

Extensive experience with analysis, design, development, customizations and implementation of software applications including SAP CRM, CRM-middleware, ERP, Fiori applications and Microsoft Dynamics CRM.

Currently supporting SAP CRM & CRM<-> ECC middleware along with Microsoft Dynamics CRM as Techno Functional consultant on SAP side and as Admin/Developer on Dynamics side.

Proficient in analyzing and translating business requirements to technical requirements and architecture.

Strong database skills, ABAP, OO ABAP Programming, Fiori app designing, debugging development, upgrade, refresh, disaster-recovery and support experience.

Experience in leading and managing teams. Handled roles - Team Lead, Techno Functional Consultant, Developer and Tester.

Involved in projects for Chemicals, Automotive, pharmaceutical, manufacturing, High Tech and Process industries across the globe.

Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Skill Set

SAP: SAP CRM 5.2 Release 3, SAP CRM 7.0 EHP1 to EHP4, SAP CRM Mobile Sales 2.0.0.1, SAP WebDynPro for ABAP, ECC integration using CRM middleware, Desktop Connection for SAP CRM, Fiori, UI5, Web IDE, CRM WebUI, BadI, Idocs, BAPI, all master/transactional data in SAP CRM like Accounts, Contacts, Employees, Products, I-Base, Activities, Case objects, Tasks, Service Contracts, Sales Contracts, Complaints, Opportunities, Quotations, Sales/Service Orders, Configurations, Customizing, Security Business Roles setup, ELM(External List Management), Data modelling, data migration, Marketing Calendar, Segmentation, Leads. Proficient in One Order Framework.

Functional Modules: Sales, Service, Marketing, E-Commerce, Portals, Finance, Manufacturing, Distribution/Order Management, OTC.

Technical: ABAP, Object Oriented ABAP, Genil/BOL programming, Customizing, Middleware customizing, OData, Fiori-UI5 programming, S/4 Hana programming.

Functional: Configuration, Master data setup, data migration, Middleware configuration

Education:

Master of Computer Applications from Madras University, Chennai, India. It’s 16 years of education ending with Masters.

Professional Experience

Nov 2011 – Till date, Client - The Lubrizol Corporation, Wickliffe, OH USA

Role: SAP CRM Techno-Functional, Middleware & MS Dynamics CRM Consultant

As an Application Programmer responsible for Analysis, design, development, testing, implementation and support of Customer Relationship Management solutions & CRM Middleware for Support and Upgrades for this Chemical based Berkshire Hathaway company, USA. Client has all Sales, Service and Marketing modules.

Responsible for end to end delivery of Customer’s requirements as Techno-functional consultant in the CRM Space.

Deliver new and complex high-quality solutions to the client in response to varying business requirements.

I am the only focal point for all the SAP CRM Functional & Technical deliverables for this Client.

Provide day to day project deliverables and regular project status to the customer.

Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.

Utilize in-depth knowledge of functional and Technical experience in SAP CRM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.

Key projects: Sales Force Automation (Release R2), CRM Mobiles Sales for iPad/iPhone, CRM Upgrade from 7.0 to EHP1/EHP3/EHP4, Samples 2.0, CRM On-premise Integration with C4C and Outlook, Capriza Zapps, Fiori & Microsoft Dynamics CRM implementation.

Environment: SAP ABAP, OOABAP, SAP CRM 7.0, CRM 7.0 EHP1/EHP3/EHP4, SAP ECC, SAP CRM Middleware, SAP CRM Mobile Sales 2.0.0.1, Fiori 2.0 & Microsoft Dynamics CRM, SAP C4C and S/4 Hana.

Team Size : 3-5

May 2011 – Nov 2011, Client – SAP America, USA.

Role: SAP CRM Techno-Functional Team Lead

This is a CRM 7.0 EHP 1 implementation for Quote-to-Close. The team is responsible for the process from Quotation to Close. SAP IT is implementing CRM for their own processes to showcase to the customers. The project has many phases; I am responsible for the smooth execution of all the phases. My role is as follows:

I lead the team with 7 persons. The above-mentioned team size includes other team members in onsite & other locations.

I am responsible for the whole delivery of the objects.

I need to gather the business requirement via CRs, look at its feasibility after studying thoroughly the current system.

After accepting the CRs from business, I need to prepare the Technical Specifications and provide it to the respective developers for the development.

Need to investigate the technical issues faced by the team and solve them then and there to help proceed.

Responsible till the final delivery of the object after SIT & UAT.

Solve tickets raised in all phases by the users/testers.

Create, Validate & Release TRs of the whole team and also look into dependency, consistency, errors and the other stuff.

The project has many phases; I was responsible for the smooth execution of all the phases.

Environment: SAP ABAP, OOABAP, SAP CRM 7.0, CRM 7.0 EHP1.

Nov 2010 – Apr 2011, Client – San Disk, USA.

Role: SAP CRM Techno-Functional Consultant

SanDisk Corporation, the official manufacturer, is the leading manufacturer of flash memory cards for imaging, computing, mobile, and gaming devices. This is a first TPM/CHM project of its kind handled in GD ever. I have got a chance to learn the CGPL Framework with IBOM Layer for TPM & CHM concepts. We have successfully delivered all the objects at the end and to the satisfaction to the customer.

Implemented Custom Developments in Trade Promotion Management and Channel Management & supported for any issues thereof.

Implemented Custom UI Developments & supported for any issues thereof.

Implemented the complex CHM concepts for Price Protection Expiration and custom changes thereof.

PP Expiration has the ability to expire (or retire, or un-consumed) Price Protection accruals. This is typically needed when old accruals have been left un-claimed. The retirement/expiration process should be able to consume any outstanding accruals in CRM (based on business rules) and also post to the G/L. The G/L retirement/expiration posting works the opposite way to the original accrual postings.

Implemented UI enhancements for TPM Classification.

A new Classification field required on the promotion header to classify promotions. This field was a new dropdown field with the list of values like Sell In, Sell Out & Sell Through.

Implemented UI Enhancement for Net Price.

NET-NET_PRICE promotion functionality provides a certain price that is guaranteed to a customer for the duration of the promotional event. The sales price to the customer can therefore fluctuate to the customer during this period of time, to which price changes occur. This should not affect the NET-NET_PRICE guaranteed to the customer. The difference of the customer’s purchase price of the product and the guaranteed NET-NET_PRICE to the customer shall be the amount of the rebate on a trade promotion. This value has been appeared as a new value in an Assignment Block.

Involved in Development, testing & UAT phases.

My role was to take responsibility of the objects right from Technical Specification to the Unit Test report and the delivery of the same.

And involved until the objects were passed in the User Acceptance Test supporting at the Integration test phase.

Achievements: Received a Special Recognition Award from senior management, for designing and developing a customized solution for Channel Management & Trade Promotion Management in CRM.

Environment: ABAP, OOABAP, SAP CRM 7.0/ TPM, TFM & CHM

June 2010 – Oct 2010, Client – AmerisourceBergen Corporation, USA.

Role: SAP CRM/ABAP Technical Developer

AmerisourceBergen Corporation is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets with a focus on the pharmaceutical supply chain.

It is an E-commerce Project. Front-end is JAVA and the backend wrappers are CRM. I have got a chance to learn ISA framework and how an E-commerce will be designed. This has added value to my range of projects handled.

Key project implementations as team member

Developed ISA wrappers in CRM and integrated with the front-end JAVA application.

Resolved the tickets which were high priority many a times at SIT & UAT phases.

It was not easy as Integration between JAVA and CRM need to be established and faced many issues and could successfully resolve all of them.

Environment: ABAP, OOABAP, SAP CRM 7.0 & Enterprise Portal.

Jan 2010 – June 2010, Client – SAP Labs India Pvt. Ltd., Bangalore.

Role: SAP CRM/ABAP Technical Developer

Jan10 – Jun10 LEAN UI for SAP LABS, Bangalore

This project is for the demo team. They have implemented Guided procedures for Opportunity, Account & Contact. This was a very good learning experience at SAP LABS to learn Guided Procedures or Task Pages.

Implemented Guided Procedures for Opportunity, Accounts & Contacts.

Provided optimum solution for the Customer SAP LABS India Pvt. Ltd. Bangalore as a Consultant from SAP GDC, Bangalore, India.

Environment: SAP ABAP & OOABAP, CRM 7.0 & Guided Procedures

June 2009 – Dec 2009, Client – KarlStorz Germany, Leading Medical Equipment Manufacture.

Role: SAP CRM/ABAP Technical Developer

This is an RDS implementation. This will have a simple landscape of Dev & Production Systems. Here I have learnt Customizing through Solution Building Block via SAP ASAP Methodologies. Handled this Project single handedly on technical front and gave online training to the customer employee on CRM Web UI and helped him in achieving certain UI Enhancements.

Employee Mapping – Employees in ECC to be mapped to CRM and maintain relationship with the Account BPs without Middleware setup. This was a very complex enhancement and executed it successfully and tested thoroughly to the satisfaction of the customer.

Contact Upload – Mass data upload for the customers using a report program via spreadsheet.

Customizing through Solution Building Block via SAP ASAP Methodologies.

Helped Customer Employee for CRM Web UI Enhancement.

Implemented UI Enhancements, testing & delivery of the system to the customer.

Environment: SAP ABAP & OOABAP, CRM 7.0

Jan 2009 – June 2009, Client – Aker Solutions, Denmark – Leading Global Oil Service Company.

Role: SAP CRM/ABAP Technical Developer

This is an RDS implementation. This will have a simple landscape of Dev & Production Systems. Here I have learnt Customizing through Solution Building Block via SAP ASAP Methodologies.

Custom Configurations have been maintained through Solution Builder via SAP ASAP Methodologies.

Implemented UI Enhancements, testing & delivery of the system to the customer.

Environment: SAP ABAP & OOABAP, CRM 7.0

July 2008 – Dec 2008, Client – Robert Bosch, Germany.

Role: SAP CRM/ABAP Technical Developer

Jul 08 – Dec 08, Robert Bosch, Germany

This is an upgrade project from version 4.6C to ECC 6.0. The upgrade project was very huge, as it involved huge number of Custom Objects around 35,000 and SPAU objects around 5,000.

As a QA responsible for the identification of the inconsistencies, errors, dependencies & smooth delivery of the objects with high-quality.

As a developer I was responsible for the code corrections and code review as and where required.

As a module lead I was responsible for the delivery and quality of the whole team’s deliverables.

Environment: R/3 Versions – 4.6C & ECC 6.0

Awards & Recognition: I was rewarded with Spot Award for the high level of commitment, customer focus and the highest quality of deliverables during my association with Robert Bosch.

Jan 2008 – June 2008, Client – SAP Labs India Pvt. Ltd. Bangalore.

Role: SAP CRM/ABAP Technical Developer

Project: Search Usability Enhancements for CRM Product Development version 6.0

The project’s requirement is to show the message relevant to the number of records found in the result view on top of the view and to suppress messages those are redundant in both message area and top of result view.

Coordinated the team, with size 6 as the team lead.

Identified the given resources and distributed the work as per their capabilities.

Took responsibility of designing the generic classes, their methods and make them available to be used in all the CRM applications.

Also involved in coding along with the team.

Rectified problems faced by the team members when they were struck in the task accomplishments.

After accomplishment of the tasks, prepared templates for the unit test cases.

Solved internal messages.

Environment: SAP ABAP & OOABAP, CRM 6.0

Appreciation: As a result of the hard work as the team lead, got appreciation mails from the managers for heading the team well and supporting it in a proper manner.

July 2007 – Dec 2007, Client – SAP Labs India Pvt. Ltd. Bangalore.

Role: SAP CRM/ABAP Technical Developer

Project: Survey Suite Design tool for CRM Product Development version 6.0

Surveys are important means of gaining specific information from known and unknown users. Basically, surveys are specialized forms that can be integrated into Web sites or sent as attachments within personalized e-mails to customers.

Analyzed the case-studies provided before the project kick-off.

Involved in high level design of the flow of the project like flow of the various APIs and classes.

Once the design is ready, started developing the UI screens and its functionality accordingly.

Once the tool is ready, done unit testing and attended Quick Check meetings to demo the project to the Integrated and Framework managers at Waldorf.

Analyzed and solved internal messages raised by Testers at the QM level.

Environment: SAP ABAP & OOABAP, CRM 6.0

July 2006 – June 2007, Client – SAP Labs India Pvt. Ltd. Bangalore.

Role: SAP CRM/ABAP Technical Developer

Project: CAT/FORD for CRM Product Development version 6.0

This project is named after CAT/FORD as both Caterpillar and Ford have come up with requirement in CRM under head Spare Parts Management (SPM) -> Entitlements. An entitlement is generally defined as a right or obligation to something of value that can be either earned through actions or awarded through contract. The Entitlement Management capability manages the earning or accrual of entitlements as well as the consumption or disbursement of the earned entitlements.

Involved in designing and developing BSP pages for the project as per the requirements specified in mock-ups and integrating them to L-Shape.

Involved in creating APIs at BOL/GenIL level to extract the data into CRM.

As a responsible team member, handled demo sessions to be shown to our onsite team at Waldorf, Germany as soon a task is accomplished.

Prepared Unit test cases, executed them, reported issues and solved them.

Environment: SAP ABAP & OOABAP, CRM 6.0

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