Manager Customer Service

Profile

Strong interpersonal skills, proven ability to work well

with individuals at all levels.

Recognised for dedication and ability to achieve results.

Positive attitude and high standards to motivate staff to

service excellence.

Objectives

Seeking Manager Position in F & B where my skills can be put to good use.

To work with dedication and the ability to acquire new skills.

To work with an opportunity of professional challenges.

Total years work

8 Years, Presently working as an F&B Executive.

Educational & Training details

Diploma in Hotel Operations & Management 2006 - 2008

At Annai fathima Institute of Hotel Management and Catering technology, thirumangalam – Madurai

Bsc– Hotel Operations & Management 2012 – 2015

All India institutes of technology and management - Chennai

Dec 2006 till January 2007 ;Training – Mgm hotels and resorts in Chennai

Dec 2007 till February 2008 ; Training - salimar spice garden resorts in murukkady Kerala

Computer Skills

Proficient in the use of Microsoft Windows XP, Microsoft Office 2007

Professional work details

February 2016 to till date Hotel Taj Club House, Chennai, 5 star hotel,

Managed by TAJ group of hotels

Designation F & B Executive (Banquets / In room dining / All day dining-coffee shop /

Kefi- specialty restaurant )

Responsibilities

Report to the F & B Manager.

Handle Banquets & In room dining & coffee shop operations & Kefi

Responsible to execute work for F & B team.

Responsible to plan & take care of VVIP service

To project a pleasant and positive professional image to all contacts at all times.

Manage cultural needs and expectations of guests.

Up selling and identification of additional revenue opportunities.

Maintain and adhere to billing policies and procedures.

Punctual attendance to each shift.

Maintain positive teamwork at all times.

Accurate and timely delivery of orders to guests.

Arrange meal breaks for team members sensibly.

Allocate tasks to the team to ensure all duties carried out thoroughly and on time.

Coach existing team members.

Conduct Training for staff.

Continuous update of Taj hotels knowledge and Brands Standards.

Conduct daily briefings.

Prepare staff rota / timesheets.

Perfect knowledge of the standards.

Telephone standards to be adhered to at all times.

Be able to prepare requested reports.

To perform additional duties within F&B department.

Perform duties in the absence of Manager and Assistant Manager.

Build relationships

Facilitate open communication

Foster teamwork

Able to delegate

Promote team diversity

April 2013 to June 2016 Hotel Taj Club House, Chennai, 5 star hotel,

Managed by TAJ group of hotels

Designation Team leader- Kefi- specialty restaurant

Responsibilities

Responsible for execute work to restaurant staff

Report to the restaurant Manager.

Handle restaurant operations

Responsible to execute work for the team.

Responsible to plan & take care of VVIP services

April 2010 till JAN 2013 Hotel Taj Club House, Chennai, 5 star deluxe hotel,

Managed by TAJ group of hotels

Designation Sr. Team Member- All day dining-coffee shop

Responsibilities

Duty Report to the restaurant Captain.

Handling various service in operations.

Personal attention to VIP customer service.

Responsible to take in charge of inventory of the department and maintain stock.

Work in team and satisfy customer requirements.

Responsible to execute work to Trainee stewards.

Work as per standards set by management.

Adhere to strict hygiene and cleaning.

jan 2009 till March 2010 Hotel Taj Club House, Chennai, 5 star deluxe hotel,

Managed by TAJ group of hotels

Designation Team member – Banquets

Duty Report to the Banquet Captain..

Personal attention to VIP customer service.

Responsible to take in charge of inventory of the department and maintain stock.

Work in team and satisfy customer requirements.

Responsible to execute work to Trainee stewards.

Work as per standards set by management.

Adhere to strict hygiene and cleaning.

Personal Details

Name : K. Vigneshwaran

Fathers Name : P. Karunanidhi

Date of Birth : 30.05.1991

Language’s known : English, Tamil,

Mobile : 917-***-****

Permanent Address : 11/53 Regunathapuram east street devakottai Taluk, Sivagangai

Declaration

I hereby declare that the above given information are true and correct, to the best of my knowledge.

Yours Faithfully,

K. VIGNESHWARAN

Contact this candidate