Manager Personal Assistant

*. BRIEF OVERVIEW OF YULINDA SHARROCK

*.* PERSONALITY TRAITS

• Self Starter with high motivational skills

• Ability to work under pressure and give the best result

• Ability to take and follow instructions

• Able to work independently and in a team

• Dependable and Reliable

1.2 KEY RESPONSIBILITIES HANDLED

• Working as mediator between manager and people from inside and outside the organisation

• Review and give report of emails, faxes and telephonic conversation to the manager

• Organising internal and external meetings, attending them and taking minutes

• Effectively maintain the manager’s diary in effort of ensuring smooth running of daily activities

• To apply diligence in carrying out tasks and ensure that documents are ready for manager’s signature i.e. assist in preparing documentation including formatting, checking, spelling, grammar and reviewing information before it is finalised

• Provide support to the manager with clerical and administrative duties

• Responsible for answering and screening telephone calls and face to face enquiries

• Making appointments and arranging travel and accommodation both nationally and internationally

• Raising purchase orders, expense claims and arranging invoices

• Managing junior staff and HR issues

• Event Management and Co-ordination

1.3 KEY SKILLS AND COMPETENCIES

• Excellent communication skills – able to liaise confidently with senior management

• Good understanding of Director level responsibilities

• An excellent level of attention to detail

• Able to work on my own initiative and to tight deadlines

• Excellent word processing, shorthand and effective minute taking and IT skills

• Audio typing, word processing and shorthand experience

• Experience and knowledge of Microsoft Office, Powerpoint, Excel and Outlook

• Research and Report Writing

• Event co-ordination and management

2. ACADEMIC QUALIFICATIONS

2.1 EDUCATION

• Junior School: George Randall Primary, East London (1981-1987)

• Senior School: George Randall High, East London (1988-1992)

• Certification: Cape Senior Certificate (1992)

2.2 FURTHER EDUCATION

• General Office Procedure Seminar (1994)

• Word Perfect 6.0 (Windows) (1995)

• 10th Annual Executive Secretary/PA Symposium (April 2000)

• Money Laundering Conference (October 2001)

• 12th Annual Executive Secretary/PA Symposium (March 2002)

• Public Relations 1 (Technikon SA – 2002) – 79% obtained

• Communications 1 (Technikon SA – 2002) – 80% obtained.

• Social Psychology 1 (Technikon SA – 2002) – 79% obtained.

• Project Management Seminar (March 2004)

• Speedscript Certificate (August 2004)

• Meetings & Minute-Taking Certificate (August 2004)

• Thinking skills (UNISA – 2004) – 89% obtained.

• Philosophy (UNISA – 2004 ) – 91% obtained.

• Basic Psychology (UNISA – 2004) – 89% obtained.

• Public Relations Certificate (March 2006)

• Report Writing Certificate (March 2006)

• Effective Business Writing (December 2006)

• Certificate in Events Management (Intec College – 2007) – 86% obtained.

• Key Elements of Successful Newsletters (March 2008)

• Gaming Regulatory Course (September 2008)

3. WORK EXPERIENCE

3.1 EAST COAST RADIOLOGY

RECEPTIONIST

FROM 1 JUNE 2018 TO PRESENT

• Assisting all patients and ensuring their patient information is captured correctly.

• Checking authorisations with medical aid

• Answering telephone calls from Doctors and other medical staff and dealing with queries

3.2 EAST COAST RADIOLOGY

MEDICAL TYPIST

From July 2015 to 30 May 2018

• Dictaphone typing of all medical reports for 6 radiologists.

• Filing

• Providing general practitioners and surgeons with verbal reports of patients

• Liaising with paramedics regarding ambulance transport.

• Answering all queries from patients.

• Managing telephone enquiries.

• All other administrative requirements.

3.3 TUPPERWARE SOUTH AFRICA

SALESWOMAN AND UNIT MANAGER

From 2012 To December 2016

Full time Manager for Tupperware South Africa – I had been top saleswoman in East London for 3 years upon being promoted to Manager in September 2015 and decided to take this role on full-time therefore my reason for resigning from Masimanyane Women’s Support Centre. As manager, I had to meet monthly sales team and recruitment targets set by head office. I also had 25 sales people in my team that I had to continuously manage and assist. I resigned from Tupperware in December 2016, as I felt that working during the day meant that I could not give my team the full focus and attention they required.

3.4 DR SEKAWABE – GYNAECOLOGIST

MEDICO-LEGAL TYPIST (PART-TIME)

From 2012 To 2017

• Medico Legal typing for Dr E Sekawabe (gynaecologist)- This was only part-time work that I would do in the evenings and weekends but it spanned over a period of 5 years.

3.5 MASIMANYANE WOMEN’S SUPPORT CENTRE

PERSONAL ASSISTANT TO THE EXECUTIVE DIRECTOR

01 September 2009 To 31 October 2015

• Provide a high-level administrative support to the Executive Director of a non-profit organisation which deals with Violence against Women

• Event organised and managed an international conference on violence against women with delegates from over 9 different countries.

• Organised and managed golf days for the organisation to raise funds.

• Organised and managed gala dinners and breakfast meetings for the organisation to raise funds.

• Managed and updated the facebook page and website for the organisation.

• Co-ordinated and hosted successful conferences, workshops, creating invitations and promotional materials, booking venues and selecting guest speakers, co-ordinating all travel bookings, accommodation and visa arrangements for all guests attending.

• All travel and visa arrangements both nationally and internationally for the Executive Director (approximately 10 international trips a year) and all other staff members and participants from other organisations attending conferences, arranging of foreign exchange (per diems), accommodation, visas.

• Assisting in compilation of proposals and reports to all funders.

• Scheduling all appointments and maintaining the diary of the Executive Director, screening all telephonic calls and assisting with queries wherever possible.

• Reconstructed a more efficient filing system and streamlining of information systems.

• Archiving of all filing.

• Compiled a database on all Partner Organisations.

• Co-ordinated a humanitarian campaign for the collection of products and clothing for the women and children of Haiti. Took part in radio and newspaper interviews, compiled press releases.

• Planned and co-ordinated a Global Conference for the Special Rapporteur on Violence Against Women. Arranging of travel, accommodation, venue, media interviews, visas, gifts for 20 women world-wide and a gala dinner of 200 guests.

• Compiled a database on statistics of clients that were counselled (a total of 13 488 clients were assisted in 2009).

• Compiled a database of activities conducted by trainers, counsellors and management in order to assist when it comes to reporting to the funders.

• Attended the International Human Rights Convention and International Media Training Workshop held in Austria in June 2013 where I was given the opportunity to inform other Countries about the organisation through radio and newspaper interviews .

3.6 EASTERN CAPE GAMBLING & BETTING BOARD

EXECUTIVE ASSISTANT -COMPLIANCE & LICENSING

1 March 2006 To 31 August 2009

• Provide a high-level administrative support to the Manager of the Division which deals with Compliance and Licensing of all Gambling Regulators within the Eastern Cape

• All typing in respect of Division and Head of Department

• Typing of Certificates, Conditions of Licence and Licences for approved Limited Payout Machines applications

• Providing information and assistance to licence holders, public, other Gambling Boards, etc.

• Distribution of applications to local authorities

• Compilations, photocopying and binding of Request For Proposal for Limited Payout Machines applications

• Advertisements in Provincial Gazette and newspapers of Notice of Lodgments, Public Hearings, Press Statements.

• Phone for quotations and place orders

• Maintain attendance register of departmental staff

• Placing of orders for Department

• Respond to routine correspondence, take dictation

• Assist inspectors/ investigators in editing reports

• Check inspectors / investigators correspondence for spelling and/or grammatical errors

• Travel arrangements for inspectors, investigators, Compliance Manager and Head of Department

• Maintain diary of Head of Department

• Maintenance of Departmental Library

• Fielding telephone calls and taking messages for Head of Department

• Screening telephone calls, dealing with queries where appropriate and/or forwarding to appropriate person

• Maintenance of divisional filing system

• Liaising with Finance Department on receipt and approval of applications to ensure payment from applicants

• Approvals of advertising by licence holders

• Interpretation of legislation to provide answers to members of the public

• Chairperson of the Staff Forum;

• Member of the Training Committee;

• Editor of the ECGBB Internal Newsletter.

SECRETARY TO THE BOARD OF DIRECTORS

01 June 1999 To 28 February 2006

• Provide support to the Chairperson and eight board of directors of the Eastern Cape Gambling and Betting Board

• Organising and co-ordinating of functions and events, namely meetings, conferences, workshops, public hearings, farewell functions, year-end functions, etc. ;

• Attendance of public hearings;

• Compilation of monthly board packs for board meetings;

• Compilation of agendas for upcoming meetings;

• Minute-taking at meetings at all levels of the organisation;

• Compilation of annual report to external auditors for financial year-end;

• Maintenance of chairperson’s diary;

• Establishment and maintenance of filing system;

• Designing of Powerpoint presentations;

• Travel arrangements – both national and international for all 8 directors;

• Founder and editor of the organisations’ internal newsletter;

• Member of the strategic planning team;

• Compiler and designer of organisations’ annual report;

• Applications for self-exclusions (problem gamblers);

• Designed and maintained database for self-exclusions;

• Provided monthly statistics and reports to management;

• Applications for supply of services by licence holders;

RECEPTIONIST / TYPIST

01 November 1998 To 31 May 1999

• Petty cash;

• Ordering and controlling of stationery;

• Answering switchboard;

• Taking messages;

PERSONAL ASSISTANT-CHIEF EXECUTIVE OFFICER (TEMPORARY)

01 June 1998 To 31 October 1999

• Securing of office premises;

• Purchasing of all office furniture, equipment, decorating;

• Arranging interviews and board meetings;

• Compilation of correspondence on behalf of the Chief Executive Officer;

• Maintenance of CEO’s diary;

• Screening telephone calls and noting messages;

• Public liaison & internal relations of the organisation;

• Compilation of minutes of management meetings;

• Creating and maintaining filing system;

• Travel arrangements – both national and international;

3.7 TRUTH AND RECONCILIATION COMMISSION

DATA ANALYST

July 1996 To April 1998

• Analyse incoming data and research;

• Corroboration of statements;

• Translation of documents from Afrikaans to English;

• Executive member of staff association which formed part of decision making at managerial level

• Traveling throughout the province to attend public hearings;

SECRETARY TO LEGAL MANAGER

April 1996 To June 1996

• Secretary to Advocate Ntsiki Sandi;

• Typing all correspondence;

• Confidential statements;

• Appointments;

• Public relations;

• Compilation of minutes;

NB: When the Truth and Reconciliation Commission dissolved, I took on temporary employment assignments for Kelly Girl Employment Agency and PAG Consultants until 31 May 1998.

3.8 SOCIETY OF ADVOCATES CHAMBERS

LEGAL SECRETARY

July 1995 To March 1996

• Secretary to Advocate Taljaard and Advocate Theron;

• General office administration

• Telephone calls & switchboard

• Arranging appointments & functions

• Typing of legal documents

• Debtors & creditors

• Year-end balance sheets using SuperCalc

• VAT returns

• Filing

3.9 SALATHISO TRANSCRIPTION SERVICES

MANAGERESS

February 1995 TO JUNE 1995

• Setting up of the business (new company);

• Congregating of assignments from new clients;

• Training of staff;

• General office administration;

• Checking of transcription.

3.10 CISKEI TRANSCRIPTION AND MANAGEMENT SERVICES

OFFICE ASSISTANT / DICTAPHONE TYPIST

June 1993 To February 1995

• Secretary to Mr Gary Godden and Mrs Zandy Gernetzky;

• Answering of telephones and recording messages;

• Transcription of court proceedings and verbatim minutes for Eastern Cape Provincial Legislature using a dictaphone machine;

• Banking and accounts for Ciskei Tourist and Holiday Trust;

• Petty cash and ordering of stationery;

• Liaison with clients;

• Control of work distributed to other employees;

3.11 TEMPORARY EMPLOYMENT

1990 – 1993

• Ben Schoeman Airport : ground hostess

• Videoland : customer service

• Giddy’s Furnishers : data capture clerk

NB: SHOULD YOU REQUIRE COPIES OF MY CERTIFICATES OR A LIST OF REFERENCES, PLEASE DO NOT HESITATE TO CONTACT ME IN THIS REGARD.

Curriculum

Vitae

Yulinda Lawson

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