CV
Resume:
DOMAOT, ALI JOHN O.
*************@*****.***
Mehairja St., Luaib
Doha, Qatar
SUMMARY OF QUALIFICATION:
Knowledgeable in Computer Operations, OPERA PMS, MICROS-FIDELIO Materials Control, Microsoft Office (Word, Excel, Powerpoint), Email, Photoshop, Premiere Pro and etc. with Typing speed of 60 wpm and 99% accuracy
Creative and passionate about photography, videography, photo and video editing.
Ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with topics involving emotions.
Ability to manage difficult customer situations; respond promptly to customer needs; and respond to requests for service and assistance.
Ability to participate as an active team member and leader to benefit the overall department efforts and goals.
Excellent interpersonal skills and superior guest service skills.
Self-motivated and goal-oriented.
Ability to maintain a professional image at all times through overall appearance.
Ability to manage time effectively and perform multiple tasks simultaneously
WORK EXPERIENCE:
INTERCONTINENTAL KUALA LUMPUR
Company: InterContinental Hotel Groups
Period: June 2016 – May 2019
Address: 165 Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Contact: +60-327******
Achievement: Employee of the Month (March 2017)
Duty Manager
Primarily responsible to ensure that Front Office shifts are run efficiently, always providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional and safe environment in the hotel at all times.
Responsible to ensure all guest’s needs are being dealt with immediately, complaints are acknowledged and followed up according to the process.
Following Standard Operating Procedures in an organised and proactive manner whilst ensuring guest satisfaction through exceptional service and professionalism.
Responsible to ensure the accurate completion of the daily night audit, and balance reports from the day shift.
INTERCONTINENTAL KUALA LUMPUR
Company: InterContinental Hotel Groups
Period: October 2014 - June 2016
Address: 165 Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Contact: +60-327******
Front Desk Shiftleader/Supervisor
Responsible in assisting the management of daily Front Office operations and supervise the efficient operations of reception including check in/out procedures.
Demonstrates high level of costumer service at all times and maintain good working relationships with team members.
Support team members in handling guest requests and enquires to ensure positive outcome is achieved.
Ensures that all guests are given InterContinental standard of service prior to arrival and after departure.
INTERCONTINENTAL DOHA THE CITY
Company: InterContinental Hotel Groups
Period: 21 December 2011- 19 March 2013
Address: PO Box 22178, Doha City, Qatar
Contact: +974-********
Front Desk Agent (Pre-Opening Team)
Welcomed guests with warm greetings and responded to their queries and requests.
Efficient Check-in and Check-out
Attending phone calls concerning reservations in the evening, guest requests and inquires
Handling minor guest complaints
Coordinating with other departments (Housekeeping, Reservations & Room Service)
In Night Shift (Making sure that all transactions are correct before running the night, Fixing mistake transactions from the Morning shift, Checking arrivals to be on No Show, Pre-registered and Non-Guaranteed Booking)
Ensured accurate accounts check at the end of shift and secured cash.
BACHMANN JAPANESE RESTAURANT PTE.LTD.
Company: Bachmann Japanese Restaurant Pte.Ltd.
Period: 09 June 2009 - 09 June 2010
Address: Singapore
Administrative Officer (Management Trainee)
Handle customers on the telephone and in person with queries and problems.
Maintain all office systems in accordance to the prescribed standards in order to ensure smooth functioning at all times
Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
Handling sensitive information in a confidential manner.
Resolve administrative problems.
Managing staff appointments.
CONCHITA HOTEL
Cagayan de Oro City, Philippines
On-the-job Training, year 2009
Make sure that the guests have everything they want or need at their assigned tables.
Keeping the guests relaxed, taking the orders and taking the meals out to the guests when they are fully prepared.
Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
MARIA CHRISTINA HOTEL
Iligan City, Philippines
On-the-job Training, year 2008
Set tables in accordance with hotel standards.
Prepares order for presentation to guest
Serves food, coffee, water and other beverages, refills beverages as needed.
Clears tables throughout the dining experience suing proper methods for removing dishes. Glassware and Silverware.
Cleans banquet room and banquet kitchen area during after banquet functions
Cooperates closely with other servers to meet and exceed guest’s expectations.
MARAWI RESORT HOTEL, INC.
Marawi City, Philippines
On-the-job Training, year 2008
Present drink menus, make recommendations and answer questions regarding all wine, liquor, beer, and non-alcoholic beverages.
Monitor the guest's dining experience to ensure satisfaction with food and service dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses.
PERSONAL INFORMATION:
Date of Birth: 24 May 1988
Gender: Male
Religion: Islam
Nationality: Filipino
Height: 5’7” / 175cm
Weight: 77kg
EDUCATIONAL ATTAINMENT:
College:
Degree: Bachelor of Science in Hotel and Restaurant Management
University: Mindanao State University
Period of Study: June 2006 to 07 April 2011
Adress: Marawi City, Philippines
REFERENCE:
Mr. Jay Chiang
Front Office Manager
InterContinental Kuala Lumpur (Malaysia)
Mobile No: +60-12-330-****
E-mail address: ***.******@***.***
Ms. Amy Loo
Rooms Division Manager
The Westin, Kuala Lumpur (Malaysia)
Mobile No: +60-12-324-****
E-mail address: ***.***@******.***
Ms. Ann Mapula
Club InterContinental Manager, Singapore
InterContinetal Singapore (Singapore)
Mobile No: +65 90 664 569
E-mail address: ***.******@***.***
Ms. Tara Nguyen
Resort Manager
InterContinental Bali Resort (Indonesia)
Mobile No: +62-811-****-****
E-mail address: ****.******@***.***
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