Customer Service Representative
Resume:
Razel Bacud
** ********* *****, ******, *******
P.O. Box 17, T0L 0P0 Canada
**********@*****.***
Personal Information
Birth Date: September 05, 1979
Age: 40
Status: Married
Sex: Female
Objective
To be a part of your firm wherein I can contribute my knowledge and skills in the hospitality industry, customer service, and to obtain a challenging position that would best fit my qualifications.
Skills and Qualifications
●Easy to be trained, detail oriented, good in accuracy and resourceful, very flexible and can accomplish jobs efficiently.
●Able to establish and maintain a productive relationship with people of all types.
●Able to learn easily in different environments.
●Proficient in Microsoft Applications (Excel, Word, PowerPoint & Outlook).
●Excellent knowledge of guest relations and ability to work under stress.
●Familiar with clerical and administrative tasks.
●Computer literate (Micros system, Epicor, Protel & FBM).
Educational Background
United School of Science and Technology
Computer Programming
Graduated: March 30, 2000
Professional experience
Ascott Park Place Dubai
P.O. Box 117452 Sheik Zayed Road
Dubai UAE
November 16, 2014 – April 03, 2019
Guest Service Officer
KEY DUTIES AND RESPONSIBILITIES
●Handling all guests and internal customer complaints and enquiries in a courteous and efficient manner.
●Maintain positive guest and colleague interactions with good working relationship.
●Meet and greet all VIP guests, assist them with registration and escort them to the room.
●Handling guest complaints, concerns and request.
●Assist in taking guest check in and check out
●Responsible to provide an excellent & consistent level of service to our guests.
Nexus Mid East Electricals LLC/BG Electricals
P.O. Box 118704 Office #806 Makateb Building, Port Saeed Road
Deira, Dubai UAE
July 25, 2013 – October 25, 2014
Receptionist cum Office Clerk
KEY DUTIES AND RESPONSIBILITIES
●Handles incoming calls, enquiries relays messages & supplies information to callers.
●Greets and announces visitors.
●Responsible for courier, dispatched of both documents and non-documents.
●Responsible for the inventory or stock control of marketing materials, samples & stationery items.
●Assisting the Sales Manager for invoicing and sending quotations.
●Entering/processing an order in the system (Epicor 9).
●Monitoring import & export shipments status.
Moevenpick Tower & Suites
P.O. Box 22752, West Bay Area, Doha Qatar
September 14, 2011 – July 14, 2013
Lobby Lounge Attendant
Ken Lo's Memories of China/H&S Group of Co. WLL
P.O. Box 1322 Manama Kingdom of Bahrain
December 23, 2008 – March 23, 2011
Guest Relation Supervisor
Crowne Plaza Bahrain/Waves Seafood Restaurant
P.O. Box 5831 Manama Kingdom of Bahrain
March 03, 2008 - November 22, 2008
Waitress
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