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Customer Service Manager

Location:
Tampa, FL
Posted:
July 10, 2019

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Resume:

William Haberchak ** Black Bear Lane, Tamaqua, PA 18252

**** ****** ***** **., *****, Fl. 33611

Cell: 570-***-****

Home: 570-***-**** ac9sp7@r.postjobfree.com

Proficiencies

Manufacturing successful proven history with Cisco, Gateway, Trak Microwave (Military Secret Clearance), Nortel Networks, Paragain, Lucent Technologies, Seagate Drives, Dial-logic, Apple, Dell, Hp, Honeywell, Leeds & Northrup, Johnson Controls, AT&T, Johnson & Johnson, Kraft Foods, Medical Education and Technology-Human Patient Simulators, Holden Solar-Hydro and refractory lens, Quality Control, Metal Fabrication, Complete Box Build. Provided advancement in Materials-Management, Logistics, Field Service, Support and Service, Demo's, Trade Shows and People Skills with proven conflict resolvent. Machine shop, CNC, Laythe, Brake Press, Laser and jet Cutting, Sheet Metal and Fabrication. Fiberglass and Basalt layup, Design aRapid Prototyping.

Contract Manufacturing, Logistics, Quality Management & Control, Customer Service & Support, Hire & Fire, Team Training, Process Control, Metrics and Goals, P & L, ISO, Demo’s, Installations, Field Service, Materials Management, On-time Deliveries, Shipping, Receiving, Scheduling, Vendor Verification,Outsourcing,Machining, Sheet Metal, CNC, Press, Lathe and Assembly, Rapid Prototyping, Food Processing, Manufacturing, Equipment Repair, Scheduling and Maintained Facilities, Cosmetics and Solutions,

FDA, Food Production, Line Setup, Process Controls, Maintain, Program Clean Equipment, including Calibration, Replacement and Repairs. Medical Devices manufacturing, training and simulation. Construction Management, Facilities, Plant Safety and Security. Docks, Decks, Bridges, Equipment Operator, Rail and Marinas. Military, ITAR, Medical, Microwave Missile and Guidance Manufacturing, F4 and F18 Electronics Tech, CDI, Turn-up, NATOPS, SAR Team. Construction Design, Development, Management and Bidding. Facilities, OSHA, Security, Maintenance and Disaster Recovery. Human Resources, E-Verified Team and myself, Policies, Procedures, Employee Evaluations, Handbook, Hiring, Firing, Retention and Conflict Resolvent. Work History:

September of 2017 until present:Consultant

Construction Management, Marine Docks, Decks, Logistics, Operations Management, Facilities Estimating, Facilities Management, Operations Manager, Trucking, Warehousing, P&L, Deliveries, Program and Project Management, Job Site Supervisor, Materials Management, Customer Service, Support, Team Building Completion Review. Provided all necessary tools for ISO 13485 Medical Certification. CEO Greenzilla - New Port Richey, FL

February 2012 to September 2017

September of 2017 until present:Consultant

Construction Management, Logistics, Operations Management, Facilities Docks, Decks, Marinas, Bridge, Rail and Highway Bidding, Repairs and Construction. Estimating, Facilities Management, Operations Manager, Trucking, Warehousing, P&L, Deliveries, Program and Project Management, Job Site Supervisor, Materials Management, Customer Service, Support, Team Building Completion Review.

Provided all necessary tools for ISO 13485 Medical Certification. Green Development, Prototyping, Vendors, Outsourcing, Design of Green Manufactured Housing, Furniture, Solar, Wind, Seeding, Nutrition, Water, Sewage and EHS. Assured all the filing of all legal and regulatory documents and monitors compliance with relevant laws and regulations. Developed programs providing a work environment that recruits, retains and supports quality staff. Implemented process for selecting, development, motivating, and evaluating staff. Instrumental in program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation Created daily meetings informing the teams of goals, financial targets and progress. Installed Metrix identifying problems, opportunities and addresses them; brings those which are viable to the appropriate managers, staff and functional managers. provided general oversight of all activities, managed the day-to-day operations, and assures a smoothly functioning, efficient organization. Assured program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation. Assures a work environment that recruited, retained and supports quality staff and qualified vendors. Assured process for selecting, development, motivating, and evaluating staff and volunteers. Designed and implemented new staff review procedures providing accurate goals, feedback and career paths. Recommends staffing and financing to department heads. I recruited Senior personnel, negotiates professional contracts, and evaluated appropriate salary structures. Established avenues to promote programs and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality. Monitored the fiscal activities of the organization including budgeting, reporting and audit Assured effective interaction with customers, clients and the community. Director of Operations/General Manager Medical Education Technologies Inc. (METI), L3 Communications, CAE Medical Division, -Sarasota, Florida February 2004 to February 2012

Human Patient Simulation training provided for First Responders, Medics, Military, Nurses, Doctors, Surgeon's, Students and Universities. Responsible for Vendor Verification and Certification Review, Outsourcing, Materials Management, Production, Manufacturing, Engineering Implementation, Global Technicians and Installers, Human Resources, Training, Recruitment, Retention, Reviews, Shows, Demo's, Customer Support and Service, Quality Management, Financials, Shipping and Receiving. Responsibilities: P & L, Facilities, Security, OSHA, Logistics, Customer Service and Global Support, Installations, Program and Project Management, Quality, Materials, Outsourcing, Vender Qualifications, CE, CSA, ISO and all facets of plant operations and personnel Manage all the daily operations that take place in the company improving production output, Reducing Overtime by 900 percent and creating incentive programs reducing turnover by 450 percent. Planning operation from the beginning and implementing them after approval of the higher authorities Coordinate between the different departments creating inter-departmental daily program, projects, shipping, logistics, Engineering and material reviews Increase the efficiency of the office and manufacturing floor from 13 to 68 million in 4 years. Keep a close watch on the budgets of each department reducing materials, logistics, P&L, vendors, on-time deliveries and service costs. Cross trained and provided daily tasks that engaged cross function training and insight to improvements Implement strict budgetary controls with consistent reviews, goals and evaluation of progress Solved daily issues and problems that arise by creating specific teams and organizational charts of contacts with escalation paths and timelines. Developed delegation paths, for duties, to the right employees established prior to issues with training and responsibilities Represent operations department in the board meetings and daily status reviews Give a progress report to the board providing clear and complete coverage of my responsibilities Resolved disputes between employees or departments making sure the daily work was not hampered in any way Evaluated and Allocated the budget of each department collecting reports from all the departmental heads daily providing benchmark evaluations Made suggestion for promotion as they work with all the employees closely and know the capabilities of each individual while providing a clear path for progression on their reviews Provided the management team valued data and impute allowing plans for future business ventures

Manufacturing Manager Jabil Circuits - St Petersburg, FL March 1996 to January 2004

Responsible for all Production from cradle to grave on products for Gateway, Paragain, Cisco, Seagate, Lucent, Johnson & Johnson Medical, Nortel Networks, Hughes and 22 other programs. Drove continuous improvement through trend reporting analysis and metrics management. Assessed the adequacy of data gathering methods utilized by the work cells. Assured that procedures and work instructions are efficient and not redundant. Established production policies and procedures consistent with corporate and plant policies. Accountable for proactively pursuing and implementing cost reduction strategies and activities Oversaw the planning, supervision, coordination, analysis and reporting of all production activities Recommended capital improvements by identifying major facility and equipment need, monitors technological changes in industry to ensure company maintains cutting edge productivity Ensured that the Production team is adequately staffed and trained. Enforced safety rules and regulations designed to create and maintain a safe working environment Applied and supported Lean Manufacturing principles. Responsible for the employment cycle, performance and compensation management, and training and development for assigned direct reports Supported tall company safety and quality programs and initiatives. Provided daily feedback of all metrics and goals. 800 Employees and 35 functional managers reported daily. Production Manager/ Materials Supervisor/Customer Service and Support Manager/Global Field Service Manager Honeywell/Leeds & Northrup - Saint Petersburg, FL March 1991 to February 1994 Basic Test Equipment Operation Basic Troubleshooting Techniques Intermediate Test Equipment Operation Advanced Troubleshooting Technique Advanced Test Equipment Operation Basic Protective Relays Basic PQ Measurements Intermediate Protective Relays Advanced PQ Measurements Disaster Recovery Rotating Machinery Protection & Control Design Executing the manufacturing schedules based on information and requirements from management and customer Overseeing and assisting in the ordering of all raw materials and consumables used in production and ancillary processes associated with general production requirements Monitoring, controlling and protecting the operational process through regular training and Standard Operating Procedure review for thoroughness with an emphasis on process improvement Evaluating current production requirements designed to attain strategic site goals that ensures resource alignment for attainment in key areas: technology, machinery, manpower, delivery, and timing Driving HOS (Six Sigma methodologies) initiatives within facilities, processes the facility; utilizes Six-Sigma tools to evaluate existing and alternative production methods and integrates them into standard operations on a cost-effective basis Accurately diagnosing of technical problems and form sound solutions and guiding to conclusion Rapid transitioning of production to business requirements into actions to ensure goals are attained Supporting and collaborating with the HS&E Department to maintain, and personnel in compliance with corporate health, environmental, and safety policies.

Education

Master's in Global Business Management (in process) University of Phoenix - Saint Petersburg, FL Bachelors of Science in Electrical Engineering Pennsylvania State University-Main Campus - State College, PA Associate in Electrical Engineering Technologies Lincoln Technical Institute-Allentown - Allentown, PA Skills

Microsoft Office, Mac, Java Script, HTML, CSS (10+ years), Lean Manufacturing (10+ years), H.R. Policies & Procedures (10+ years), Customer Service (10+ years), Employee Relations (10+ years), Time Management (10+ years), Project Management (10+ years), Process Improvement

(10+ years), Time management, Goal orientated, Self-Motivated, Willing to learn and listen (10+ years), Training & Development (10+ years), Construction (10+ years), Osha (10+ years), People Management (10+ years), Asset Management, Property Management, Ecommerce, ASC, Rehab, Data Analytics, Sarbanes Oxley (10+ years), Wholesale Products. Links

http://www.heraldtribune.com/news/20060211/army-recruits-dummies-built-by-sarasota-firm https://www.linkedin.com/in/william-haberchak-66977818 http://www.cpdevent.com.au/event/hpsn-world-human-patient-simulation-network-cae-healthcare/ Military Service Branch: United States Marine Corps Service Country: United States

Rank: CPL July 1980 to July 1984

F4 Phantom and F18 aviation electronics. Top secret clearance, NATOPS Officer, Reclamation Team, EOD. Attached to VMFA 115 and VMFA 122 I was selected to the President's Own Squadron, Cross trained on all aircraft and first strike team. Honored and the final checker and Launcher during operations including on the U.S.S. John F. Kennedy. 3 years Nellis AFB. Operation Red Flag, WTI Yuma and Top Gun. Commendations: Appointed to Annapolis by Senator John Heinz and Senator Robert P. Casey Hanson Award, 3 Consecutive years Presidential award, Ronald Reagan, Fighter Squadron of the year. Naval Achievement Medal Good Conduct Medal Awards

Appointed to Annapolis by Senator John Heinz and Senator Arlen Specter. Sales Manager of the Year

Director of the year

Branch Manager of the year

Good Conduct Medal

Honorable Discharge

Naval Achievement Medal

Hanson Award, 3 years consecutive for Presidential First Strike Fighter Team Tampa Bay/Clearwater Marine Corp League Award for Outstanding Duty, Toys for Tots. Certifications/Licenses

OSHA 40 Hour HAZWOPER

Security Clearance Top Secret

E-Verify

Forklift Certified 100,000 LB

CCR Federal Job Bid Registered

Hazardous Materials Awareness

H.R. 22 hour course completed

Human Resources Management

Trained and implemented procedures and policies, Employee handbook, E-VERIFIED employees, conflict resolution, hire, train, evaluated, terminated and nurtured growth. Implemented activities for community growth. Fostered the regional handicap center providing tools, jobs, materials, training, holiday shows and Christmas for all residents. Additional Information

Sales, Marketing, Manufacturing, Production management, Facilities, Security, Employee Safety, H.R, Logistics, Program and Project Management, OSHA, Microsoft and Apple, Electronics, Food, Chemical, Cosmetic and Cleanroom. Electronics, hydraulics and Line Production gear (motors, drives, controllers and recorders). 5S Andon Autonomous Maintenance Bottleneck Analysis Continuous Flow Drum-Buffer-Rope Gemba (The Real Place) Heijunka (Level Scheduling) Hoshin Kanri (Policy Deployment) Jidoka (Autonomation) Just-In-Time (JIT) Kaizen

(Continuous Improvement) Kanban (Pull System) KPIs (Key Performance Indicators) Line Control Muda (Waste) Overall Equipment Effectiveness

(OEE) PDCA (Plan, Do, Check, Act) Poka-Yoke (Error Proofing) Root Cause Analysis Single Minute Exchange of Die (SMED) Six Big Losses SMART Goals Standardized Work Takt Time Total Productive Maintenance (TPM) Toyota Production System (TPS) Value Stream Mapping Visual Factory SAP, Kronos, Shop-floor, ERP portal, MRP, RFID, ITAR, Green Belt, Black Belt, TQM, Kanban, Word, Excel PowerPoint, Value Stream, Outlook, Notebook,

ISO 9000, 9001, 9002, 13485

CE, CSA, TUV, CEA, UL



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