Automotive Service Manager

Joseph Condell

**** ***** ***** ***** *** Cumberland, PA 17070 717-***-**** *************@*****.***

Automotive Service Manager

Summary of Qualifications

Over 40 years’ experience in the automotive service industry

Certified ASE service consultant

Licensed Pennsylvania state vehicle safety inspector

Licensed Pennsylvania state emissions inspector

Professional Experience

Management Experience

oSupervised workforces of up to 8 technicians. Experience in interviewing, hiring, training, scheduling, performance review, disciplining and firing of employees.

oExperience in inventory management to include determining which parts to order and maintaining adequate inventory, inspecting and receiving shipments, establishing relationships with vendors and familiarization with multiple on-line ordering systems.

oResponsible for the profitability of the business by managing all receivable and payable accounts, creating accurate income and expense reports and handling all bank transactions.

oManaged all facility maintenance and repairs including daily cleaning, snow removal, lawn care and signage.

Customer Service Experience

oStrive to maintain 100% customer satisfaction.

oAssist customers in choosing appropriate replacement parts, such as tires.

oAll customers receive a detailed repair estimate and thorough explanation of all necessary work and time frame for completion.

o95% of repairs and service are completed within the cost and time provided in the estimate.

oPerform follow-up with customers regarding satisfaction and regularly scheduled maintenance reminders.

Automotive Technician Experience

oExperience repairing and servicing domestic and foreign made automobiles, light-duty trucks and motorcycles with a specialty in Mopar parts and service.

oSkilled diagnostician using such methods as test drives, visual and audile inspections, and use of diagnostic scanners.

oExperience in auto body repairs and painting.

oAdvanced training in the repair and replacement of engines, brakes, ABS, drive line, electrical, air conditioning, cooling, and exhaust systems.

oKeep current on automotive industry innovations by attending seminars and trainings sponsored by auto parts manufacturers and ATI.

Joseph Condell

Page 2

Relevant Employment History

JATS Transmissions

Johnstown, PA

Cumberland Valley Motors

Dodge Dealership

Mechanicsburg, PA

Meineke Car Care Center

Mechanicsburg/Harrisburg, PA

MAACO

Harrisburg, PA

Steve Shannon Tire and Auto

Harrisburg, PA

Staub Automotive

Dillsburg, PA

Education and Training

Greater Johnstown High School – Johnstown, PA

Automotive Mechanics

Vale Tech Vocation Technical School – Blairsville, PA

Motor Vehicle Physical Damage Appraisal

Chrysler Training Center – Pittsburgh, PA

Various Service and Parts Training Classes

Admiral-Perry Vocation Technical School – Ebensburg, PA

Emergency Vehicle Operations

Volunteer Experience

Richland Township Volunteer Fire Department – Johnstown, PA

oNearly 30 years’ experience in fire service and rescue to include EMT experience and progressively more responsible positions from fire fighter up to serving as fire chief for over ten years.

Contact this candidate