Accounting Customer Service

DAPHENE MAYFIELD

Norcross, GA. ********@*****.*** 678-***-****

Professional Profile

Senior accounting professional with demonstrated expertise in office management, and combined cross -functional competencies in all phases of accounting. Superior analytical skills, ability to contribute the highest quality of output individually and as a team player .Persuasive and concise communicator having verifiable track record of meeting and exceeding job expectations.

Accomplishments

•Streamlined PTO Requirements

•Configured additional Payroll company

•Served as a Support Resource for A/P & H/R DepartmentA

•Provided Accounting Services for hundreds of offices in the United States and Canada

I was an Instructor at annual user’s conferences, and my course’s provided CEU’s for hundreds of professionals ( Doctor’s,Accountants, Business Mangers) Best Practices and Financial Management

Provided Business Analysis for established practices to improve their bottom line in an excess of over 30 million dollars

Streamlined several budgets with over 600,000 saved in the first year

Created documentation for month end processes and year end processes to implemented in clients practices to improve over all work flow

Professional Experience

Managed and Assisted in maintaining full charge accounting for company’s clientele including Payroll, Accounts Payable, Accounts Receivable, General Ledger, Billing & Financial Reporting. Ensuring day to day Accounting Practice and Principles were performed and implemented in offices Practices according to GAAP

Career History

Alliance Spine and Pain Centers 2017

Payroll Accountant

•Managed Payroll for 20 locations

•Imported and approved time in Paycor

•Maintained individual employee tax information

•Responsible for generating statistical reports

•Processed Payroll

•Set up Garnishments

•Liaison between legal and government entities

•Entered invoices and processed checks through Great Plains

•Vendor inquiries

Carestream Dental 2000-2017

Accounting Analyst 2013-2017

Payroll

•High Volume Full Cycle Multiple State Payroll Processing(300-1000) Checks( Including California, Indiana, New Jersey, Also Providences In Canada )

•Federal Tax Implementations * Tax Reporting

•Tax Payments (940,941 )

•Implement 401k, Cafeteria Plans, Simple IRA’s, Wage Garnishment

•Processing of W2’s

Accounts Payable

•High Volume Accounts Payable Processing (200+invoices per week)

•AP/GL Reconciliations /Discrepancies

•Processing Expense reports and 1099’s

•Purchase Order entry / Reconciliations

•Credit Memo’s

•Identification and resolutions of Invoicing Error

•3 way Accounts Payable

Accounts Receivable

•Payment Processing (ACH, Credit Cards)

•Daily Deposits

•Collection

•Timely posting and applications of Payments received

•Write-offs

General Ledger

•Bank Reconciliations

•Account Reconciliations

•Adjustments

•Financial Reporting( P&L, Balance Sheet, Financial Analysis)

•Account Maintenance

•Month End Closing, Reports

•Year End Closing(Adjusting Entries if necessary after close)

Billing

•High Volume Client Billing ( Electronic & Manual 1,000-20,000 monthly)

•High Volume Insurance Claims Billing(Electronic &Manual 500-10,000 monthly)

Other Duties

•QuickBooks Integrations

•Printer Set-up

•Software Installation

•Bug Reporting

•Software testing

Finance Clerk (Assistant to Finance Manger) 2010-2013

Process Sales Commissions in SAP, Process Bonuses, Create V-Look-ups and Pivot tables, Process Charge Backs, Sales and Commissions Reporting, Processing of Payments, Reporting, Discrepancy Reporting, End of Month Reporting

Accounting Support Representative III 2007-2010

Provide client support for Payroll, accounts payable,accounts receivable, general ledger to clients,2nd tier escalations for complex issues, software issue reporting, training, software installation, troubleshooting,Quality Assurance Liaison, Update testing

Accounting Support Representative II 2004-2007

Provide client support for Payroll, accounts payable, accounts receivable, general ledger to clients, 1st level

Escalations tier for complex issues, software issue reporting, training, software installation, troubleshooting

Accounting Support Representative I 2000-2004

Provide support first level support for incoming client calls for Payroll, accounts payable, accounts receivable, general ledger to clients, Call documentation, training, software installations

Technologies

Accounting Software, Quick Books, SAP, Excel (Pivot Tables, V-lookups), Outlook, Word, Clientele,Paycor, Great Plains

Education and Certifications

1991 NCCHS, 2000 DALE CARNIEGE CUSTOMER SERVICE,2008-2012 TAX PREPARATION,2013-2016 HIPAA COMPLIANCE,2013-2017 FDA REGULATIONS,2017 QUICKBOOKS PROADVISOR

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