Manager Program

*

Pravina Viswanathan

Bethesda, MD Cel. 301-***-**** *******.***********@*****.***

PROFESSIONAL SUMMARY

Seasoned business analyst with 10+ years of experience in IT leading cross-functional teams in the development, documentation and delivery of software projects to achieve business objectives. Seek opportunities as business analyst to transform existing company processes and implement new product

/ process initiatives by reducing costs, improving effectiveness and increasing efficiency of operations. Business Analysis Skills Technical Skills Personal Skills

• Requirements gathering and

analysis

• Process and information flow

mapping

• Cross functional project

management

• User acceptance testing

• Management reporting

• Decision Modelling

• Enterprise implementations

• Agile / SCRUM methods

• Databases and data analytics

• Software development life cycle

• Excellent multi-tasking

• Strong stakeholder coordination

• Team work across functions

• Effective communications

• Rapid learning curve

BlueAlly EXPERIENCE 2019 – present

Senior Business Analyst McLean, VA

• Served leading secondary mortgage lender and market maker on a project basis.

• Worked with business subject matter experts, development, operations, and other IT and business areas as appropriate throughout rules development and deployment processes.

• Modelled business rules using structured decision modelling approach; supported rules deployments, identified and managed defects.

• Documented domain knowledge, business process and procedures; prepared impact analysis documents.

Bethesda Cares 2016 Jan – 2019

Lead Business Analyst Bethesda, MD

• Primary interface for client management system with Montgomery County’s Department of Health and Human Services; managed requirements and operations for VA and other clients.

• Led transition to new client management system and implemented migration program; mapped business process flow for managing client data and benefit awards.

• Prepared KPI reports for submission to U.S. Department of Housing and Urban Development. Da Vinci Inc. 2010 Jun– 2014 Jan

Business Analyst and IT Specialist Washington, DC

• Lead business and IT analyst supporting business consulting teams on multi-functional projects for clients, including Capital One, FirstUSA, J.P. Morgan, AOL and AT&T.

• Projects included business process redesign, IT program management, project tracking and reporting, vendor capability analysis, RFI/RPF formulation and vendor proposal evaluation.

• Redesigned AOL Latino’s on-line marketing and customer acquisition processes that yielded 25% reduction in customer account activation time and $10 M+ savings annually. 2

Finch Computing (division of Qbase, LLC) 2014 Feb – 2015 Dec Senior Business Analyst Reston, VA

• Product owner for Qbase data analytics product line; managed end-to-end product road map; Qbase Helix product won Gartner “Cool Vendor” award in Content and Social Analytics category.

• Led implementation of Agile/SCRUM development; developed user stories and requirements; implemented product development best practices; improved sprint cycle time by 20%+.

Citicorp Overseas Software Ltd. (acquired by Polaris Ltd.) 2001 Oct– 2007 May Client Program Manager and Lead Systems Analyst Baltimore, MD Project Manager, Global Banking New York, NY

Technical Lead, Global Banking Chennai, India

• Earned several promotions with progressive levels of responsibility. Received Konark award in 2003 for exceptional work performance. Received award for best project management.

• Client Program Manager and Lead Systems Analyst : Managed client-based team at CitiFinancial to oversee requirements analysis for consumer lending platform; formulated business process automation and optimizations; implemented key changes to realize 15%+ improvements in productivity; institutionalized service level agreements between client and off- shore teams.

• Project Manager, Global Banking : Led project management of CitiDirect’s platform for trade with financial institutions; executed end-to-end project consisting of requirements analysis, project planning, project status tracking and reporting, triaging/resolving QA issues, user acceptance testing, performance testing, security compliance testing, and led cross-functional training on UML; achieved zero-defect project status.

• Technical Lead, Global Banking : Core member of CMM team; prepared projects for CMM Level 5 audit and certification; documented data requirements and led database design including data store and data warehouse; defined technical specifications and architectural design; implemented performance tuning and achieved 1-2 seconds response time. Infosys Technologies Ltd. 1995 Jun – 2001 Oct

Technical Lead Chennai, India

Lead Systems Analyst Seattle, WA

Systems Analyst Geneva, Switzerland

• Earned several promotions with progressive levels of responsibility. One of the youngest IT professionals to be posted to overseas client-based assignments.

• Technical Lead : led J. C. Penny’s client account for Credit Card Payment System; managed billing cycle, collections and delinquent accounts for branded credit card platform. SOFTWARE

Design: UML, Rational Rose, ER/Studio, Visio

Testing: Clear Case, JIRA, Confluence, WinRunner

Database: SQL Server, Oracle, Sharepoint

Technical: Sapiens business management and decision modelling, ASP, IBM Web Sphere, JAVA, EJB, C, C++, Python, Crystal Reports, XML, XSD

Johns Hopkins University, MS Informatics EDUCATION AND PERSONAL Baltimore, MD National Institute of Technology, MS Computer Applications Tiruchirapalli, India University of Chennai, BS Mathematics and Statistics Chennai, India Citizenship: USA

References: Available upon request

Contact this candidate