Customer Service Manager
Resume:
Courtney Lee Munoz
*** ******** ** ********, ***** 75032 972-***-**** *****.*******@*****.***
EDUCATION
Rockwall Heath High School Heath, TX: 2013
Graduated in August 2013
Stephen F. Austin State University Nacogdoches, TX: 2013 – 2017 Bachelor of Science in Rehabilitation with a specification in Orientation and Mobility Graduated in August 2017
CERTIFICATIONS
Certified Orientation and Mobility Specialist Earned May 2018 ACVREP
Certified Personal Trainer Earned April 2018
PT Global
BLS Earned December 2018
American Heart Association
WORK EXPERIENCE
Baylor Scott and White Health Dallas, TX: February 2019 – Present Patient Care Technician/Nurse’s Assistant
• Perform various daily/nightly clerical and patient care tasks to assist the nurses.
• Monitor patient’s vitals, telemetry, comfortability, and activity level while abiding by the rules and regulations of BSWH (i.e. without being intrusive, keeping patients modest at a vulnerable state, etc.)
• Perform various daily/nightly tasks on patients with various tasks depending on activity level
• Document patient data through BSWH portal
• Keep patient confidentiality
• Used problem solving skills to respond to emergency situations promptly and accordingly 24 Hour Fitness Rockwall, TX: November 2017 – February 2019 Customer Service Representative/Kid’s Club Attendant
• Assisted the Operations Manager, Fitness Manager, Sales Manager, and General Manager with scheduling/attending appointments and everyday tasks
• Managed the front desk and retail/inventory
• Provided customer service to existing and potential members by resolving membership and billing issues as the first point of contact or via phone.
• Assisted new members in sign-up process, including wavier explanation and monthly payment set-up
• Resolved customer complaints and billing complications
• Opened and closed gym: unlocking/ locking up front desk and retail, cashier balancing, restocking
• Maintained organization of front desk, main office, gym floor, and locker rooms
• Opened and closed day care center in gym: child proofed electrical wiring/outlets, set/reset alarms, sanitized toys and play areas
• Cared for children between ages 6 months and 12 years of age Camp Abilities Internship Arizona, New York, Texas, Oregon: June 2017 – August 2017 Orientation and Mobility Intern
• Orientation and Mobility intern at four different camp sites designed for helping visually impaired and physically or mentally disabled students between ages 6 years and 35 years, internship to fulfill remainder of college credits, for a total of 350 internship hours
• Learned from Orientation and Mobility Specialists and interacted with teachers of the visually impaired, adapted physical education specialists, student councilors, speech pathologists, and classroom teachers.
• Coached large groups of interns how to properly teach athletes with visual impairments coupled with another form of a disability.
• Taught visually impaired students how to properly use their canes and utilize their senses to navigate around familiar and unfamiliar places
• Taught students that were blind how to properly use equipment in an adaptive manner, i.e. swing a baseball bat
• Used problem-solving skills to create adaptive exercises according to the student’s physical or mental limitations like auditory and sensory cues
• Monitored and evaluated progression of students’ skills to ensure mastery to the best of their abilities through various data assessments individually and in group settings.
• Collaborated with other team members to create common goals for each student VOLUNTEER SERVICE/ORGANIZATIONS
Driving Jacks (SFASU Safe Ride Program) [Deputy of Risk Management (HR)] Nacogdoches, TX: Jan 2015 – May 2017 SFASU Women’s Club Soccer Team [Vice President] Nacogdoches, TX: Spring Semester 2015 SFASU Women’s Club Soccer Team [President] Nacogdoches, TX: August 2015 – May 2016 Camp Abilities Arizona [Group Leader/Certified Orientation & Mobility Specialist] Tucson, AZ: June 2018 Summer Ridge Assisted Living Center [Bingo Caller/Group Announcer] Rockwall, TX: June 2009 – December 2012 SKILLS
Customer Service Skills
Computer Skills / PC / MAC
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Note
Written and Oral Communication Skills
Organizational Skills
REFERENCES
DJ Dean, [Certified Orientation and Mobility Specialist/Teacher of the Visually Impaired] SFASU Professor
******@*****.***
Maria Lepore-Stevens, [Certified Orientation and Mobility Specialist] Internship Supervisor
************@*****.***
Pam Campbell, [Personal Reference]
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