Curriculum Vitae

Personal Details

*.Identity Number

930**********

2.Family and marital status

Unmarried

3.Nationality & Date of Birth

RSA 1993-05-23

4.Languages

English and IsiXhosa

5.Secondary Education

Kwa-Komani Comprehensive High School

6.Tertiary Education

Public Management Diploma 2016-2017

Hospitality Management 2013-2015

Experience History

2018 March- December 2018 Administrator at Parliamentary Constituency Office Western Cape Provincial Legislature

Main Duties and Responsibilities

Handling incoming calls and email communication

Creating and maintaining a filing system

Recording information as required

Training and Coaching Thuma Mina Provincial Volunteers when and where necessary

Resolving community members ’challenges quickly and efficiently

Greeting and welcoming visitors and esteemed members of both National and Provincial Parliament

Updating paperwork, maintaining documents and word processing

Ensuring that confirmation letters has been sent to relevant members of Provincial Legislature and check accuracy of information

Making sure all emails are answered promptly and timeous7ly within 24hrs

Help organising and maintaining office common areas

Performing general office clerk duties and errands

Organizing travel by booking accommodations and reservations as required

Coordinating and organising events such as conferences, land summits, public hearings for Constitution amendments, Thuma Mina Volunteer activities and team building and community outreach activities.

Doing weekly stationary ordering and maintaining supply inventory.

Creating a welcoming environment for all guests, members of the public and political leaders when attending their weekly meetings.

Experience as virtual assistant

Creating, maintaining and entering information into databases

2017 July – January 2018 Data Capturer at Valobex.

Main Duties and Responsibilities

Prepare source data for computer entry by compiling and sorting information; establishing entry priorities

Creating and Managing the filing systems in place

Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Entering customer and account data by inputting alphabetic and numeric on keyboard or optical scanner according to screen format.

Maintain data entry requirements by data program techniques and procedures.

Verify entered customer and account data by reviewing, correcting, deleting, or re-entering data, combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Test customer and account system changes and upgrades by inputting new data; reviewing output.

Secure information by completing data base backups.

Maintains operations by following policies and procedures; reporting needed changes.

Maintain customer confidence and protects operations by keeping information confidential

Contribute to team effort by accomplishing related results as needed.

2014-2016 Reservationist at Umtali Country Inn 4star Lodge

Main Duties and Responsibilities

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations

Answer all incoming calls with courtesy and ensure efficient resolution of all guest enquiries for various hotel services and operations

Assist to make all room reservations and maximize room revenue for the establishment and ensure all reservation details are updated on all computers within required operating procedures

Coordinate with sales department and manage all communication for group bookings and maintain all calendars for lodge and inform operation staff for same

Manage all incoming calls for reservation department and ensure response to all queries and maintain professional relationship and atmosphere at all times

Maintain and update all computer systems like OPERA and nights bridge, supervise and inform manager of all issues and coordinate with call center to resolve queries

Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts

Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on a daily basis

Ensure compliance to all security and safety standards on every day and ensure optimal utilization of all lodge software systems and maintain knowledge on all room types and its availability

Make dinner reservations, book tours and transfers for the guests

Assist with check in and check out when its busy

Answer guest inquiries, handle complaints, and attend to the needs of the guests

Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by post (fast mail and registered mail), telephone and website

Create and maintain reservation records usually by date of arrival and alphabetical listing, prepare letters of confirmation and promptly process any cancellations any cancellations and modifications

Track future room availability on the basis of reservations, and helps develop forecasts for room revenue occupancy

Prepare list of expected arrivals for the front office, and processing advance reservation deposits

Update availability of all distribution channels like GDS, OTA and Web booking systems

Educational Qualifications

Degree/Diploma

University/College

Year

1.Hospitality Management Higher Certificate

Ikhala TVET/FET College

2015

2.Diploma in Public Management

Ikhala TVET/FET College

2017

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