Front Office Data
Resume:
Curriculum Vitae
Personal Details
*.Identity Number
2.Family and marital status
Unmarried
3.Nationality & Date of Birth
RSA 1993-05-23
4.Languages
English and IsiXhosa
5.Secondary Education
Kwa-Komani Comprehensive High School
6.Tertiary Education
Public Management Diploma 2016-2017
Hospitality Management 2013-2015
Experience History
2018 March- December 2018 Administrator at Parliamentary Constituency Office Western Cape Provincial Legislature
Main Duties and Responsibilities
Handling incoming calls and email communication
Creating and maintaining a filing system
Recording information as required
Training and Coaching Thuma Mina Provincial Volunteers when and where necessary
Resolving community members ’challenges quickly and efficiently
Greeting and welcoming visitors and esteemed members of both National and Provincial Parliament
Updating paperwork, maintaining documents and word processing
Ensuring that confirmation letters has been sent to relevant members of Provincial Legislature and check accuracy of information
Making sure all emails are answered promptly and timeous7ly within 24hrs
Help organising and maintaining office common areas
Performing general office clerk duties and errands
Organizing travel by booking accommodations and reservations as required
Coordinating and organising events such as conferences, land summits, public hearings for Constitution amendments, Thuma Mina Volunteer activities and team building and community outreach activities.
Doing weekly stationary ordering and maintaining supply inventory.
Creating a welcoming environment for all guests, members of the public and political leaders when attending their weekly meetings.
Experience as virtual assistant
Creating, maintaining and entering information into databases
2017 July – January 2018 Data Capturer at Valobex.
Main Duties and Responsibilities
Prepare source data for computer entry by compiling and sorting information; establishing entry priorities
Creating and Managing the filing systems in place
Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Entering customer and account data by inputting alphabetic and numeric on keyboard or optical scanner according to screen format.
Maintain data entry requirements by data program techniques and procedures.
Verify entered customer and account data by reviewing, correcting, deleting, or re-entering data, combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Test customer and account system changes and upgrades by inputting new data; reviewing output.
Secure information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintain customer confidence and protects operations by keeping information confidential
Contribute to team effort by accomplishing related results as needed.
2014-2016 Reservationist at Umtali Country Inn 4star Lodge
Main Duties and Responsibilities
Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
Answer all incoming calls with courtesy and ensure efficient resolution of all guest enquiries for various hotel services and operations
Assist to make all room reservations and maximize room revenue for the establishment and ensure all reservation details are updated on all computers within required operating procedures
Coordinate with sales department and manage all communication for group bookings and maintain all calendars for lodge and inform operation staff for same
Manage all incoming calls for reservation department and ensure response to all queries and maintain professional relationship and atmosphere at all times
Maintain and update all computer systems like OPERA and nights bridge, supervise and inform manager of all issues and coordinate with call center to resolve queries
Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on a daily basis
Ensure compliance to all security and safety standards on every day and ensure optimal utilization of all lodge software systems and maintain knowledge on all room types and its availability
Make dinner reservations, book tours and transfers for the guests
Assist with check in and check out when its busy
Answer guest inquiries, handle complaints, and attend to the needs of the guests
Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by post (fast mail and registered mail), telephone and website
Create and maintain reservation records usually by date of arrival and alphabetical listing, prepare letters of confirmation and promptly process any cancellations any cancellations and modifications
Track future room availability on the basis of reservations, and helps develop forecasts for room revenue occupancy
Prepare list of expected arrivals for the front office, and processing advance reservation deposits
Update availability of all distribution channels like GDS, OTA and Web booking systems
Educational Qualifications
Degree/Diploma
University/College
Year
1.Hospitality Management Higher Certificate
Ikhala TVET/FET College
2015
2.Diploma in Public Management
Ikhala TVET/FET College
2017
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