Customer Service Sales
Resume:
PAUL JOSEPH MBILONG
BILINGUAL FRENCH SUPPORT
1208D Central Park Condo
D. Jorge Street Pasay City
Mobile #: +639*********
Email:*****************@*****.**
Skype pauljoseph114
OBJECTIVE
Being assigned to diverse Bilingual French processes within which I developed, enhanced and implemented first class customer service to always deliver what I promised and exceeding customers’ satisfaction on a daily basis.
WORK EXPERIENCE
January 2019 until now. As Case manager Hr contact centre IBM.
Collaborate with other Service Supervisors and Managers to ensure Employees customer service satisfaction.
Assists and verifies the disability case created by the CSR (long term and short term disability)
Assist the employees about all types of leave (parental, maternity, general, military, sportive leave etc.)
Assist the Employees with all the kind of issues regarding the paid and separation pay.
Handle the payroll cases and find the best resolutions. Help the employees to find the solution about the payroll issue.
To assist also the employees about any kind of concern.
MARCH 2016 – MAY 2018 French specialist collection and credit. RJ GLOBUS SOLUTIONS.INC
• Developing some analytical studies for tracking down the sources of customer’s satisfaction. Located AMAZON FRANCE.
• Work with Legal and Sales to address any concerns.
• Collaborate with other Customer Service Supervisors and Managers to ensure.
• Consistency of processes and coverage in support of Europe France customer service model.
• make invoices and cancellation of customer orders
• Tracking the different orders and help the customers the get his order at the right time and refund the customers orders.
JUIN 2013 – March 2016 French specialist collection and credit. ONE WORLD
CONNECTIONS INC.Manila (Philippines.)
Developing some analytical studies for tracking down the sources of customer’s satisfaction. for AMAZON FRANCE
Work with Legal and Sales to address any concerns
Collaborate with other Customer Service Supervisors and Managers to ensure
Consistency of processes and coverage in support of Europe France customer service model.
make invoices and cancellation of customer orders
JAN 2013 to 26 FEB 2013 French consultant: R’LINK INTERNATIONAL INC Manila Philippines
Developing some analytical studies for tracking down the sources of customer’s satisfaction.
Improving the relationships between some manufacturer companies, suppliers and customers in morocco and France markets.
Implementing a sound quality assurance in every stage of the business process in order build customer loyalty
Sept 2011 to Nov 2012 Bilingual French Reps (Sales agent): Aditya Birla MINAC Ltd, Manila Philippine
Interfacing with French Canadian Customers to support their MasterCard, visa card upon calls.
Always finding out the best possible solutions to keep on increasing the customer’s satisfaction.
Determine customer needs and develop sales strategies.
Present to the customer several promotional offer for different transactions be made on credits card
Assist the customer during his transactions with the new promotional offers.
Advices the client about his bank account.
Jan 2010 to Sept 2011 French Language Specialist –CSR (Sales agent): Aditya Birla MINACS Ltd, Bangalore, India.
Taking inbounds calls and making outbound calls to always supporting the credit collection.
Thinking out of the box in order to deliver superior customer service.
.coaching others and being a team player within the team in order reach out the team’s performance.
Responsible for retention, customer satisfaction and growth within the customer base.
Determine customer needs and develop sales strategies to meet those objectives.
Aug 2009-Jan 2010: French HR Talent acquisition-(Internship) -L’EQUATEUR Sarl
Updating files, information and requests of the French staff.
Initiating upon shortlist processes, the selection of the French candidate for the next round of the recruitment process.
SEPT 2007 - MAY 2009 Cameroon Road Revenue Supervision Program
• Supervises toll officers in all toll stations in Cameroon
• Combat fraud in the various toll stations.
• Ensure the proper functioning and raising of national toll revenues
EDUCATION
2005-2007: Law degree of University of Yaoundé II
2004- 2005: Public College– Leaving college certificate in French literature.
TRAINING HISTORY
April, 2008: Participant
Training workshop on ‘Product and brand Marketing” organized by the
Les Brasseries du Cameroon, Western region, in Bafoussam
Jan 2006: Training seminar
“Writing and Reporting Skills for Business”, organized by
L’ Anecdote (National Daily) in Yaoundé.
LANGUAGE PROFICIENCY
French: Speaking and Writing: Excellent
English: Speaking and Writing:
ACTIVITIES
French instructor
Research, intellectual discussions, the internet, soccer
Poetry, travelling, reading, music, cooking
Technical skill.
Proficient in the MS Suite- Word, Excel, SAP, Outlook, PowerPoint, Publisher and Internet
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