REHAN MUFTI

*-*** ********* ******** ******, ON K2B7T2

Cell: 647-***-**** ac9siv@r.postjobfree.com

Career Profile:

·Over 10 years of experience in the telecom industry with different Service providers

·Experienced Consultant for Telecommunication products ranges from legacy type of telephone systems to latest IP / VOIP telephony solutions

·Strong interpersonal and communication skills; Ability to work effectively with wide range of cultures within a diverse community

· Awarded with gold medal for “Employee of the Year” in achieving best annual targets

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·Installer of Residential and Business voice and data services and its application

·A positive "can do" attitude and customer focused approach that will enabled me to deal with challenging situations with integrity, empathy and sincerity

Professional Experience:

Customer Care Consultant at Rogers Communications Inc. 19 November 2018 - Present

• Interacting with the customers for their concerns for the wireless services from Rogers

• Attracts potential customers by answering product and service questions

• Upgrading and creating Rogers wireless customers accounts

• Maintains customer records by updating account information

Territory Sales representative at Rogers Communications Inc. September 2017 - 18 November 2018

• Building and implementing an effective and efficient territory sales plan for assigned territory

• Ascertain that self and company sales targets are met on a consistent basis and ensuring that any constraints are communicated to the territory sales manager

• Participating in sales events in a bid to augment business and help deliver budgeted sales goals

• Tracking leads and opportunities and perform marketing and follow up duties to convince customers to open individual and business accounts with the company

• Installing the broadband services for Customers

Sales Executive at Freedom at Fredom Mobile March 2016 – August 2017

• Promoted Freedom mobile products and services to Customers

• Explained different customizable features, presenting solutions to future buyers including price, credit terms, accurate sales contracts etc.

• Collected information needed to identify and resolve problematic situations

• Demonstrated different types of devices and their features to the customers

Telecom Installer at A N Telecom Solutions September 2015 till February 2016

·Maintained Phone systems like Nortel North Star / Avaya and NEC

·structured cabling for the Voice and Data Network

·Attended service calls for the phone system problems

·Carried out the phone systems upgrading

·Migrated Phone systems

Consultant and Seller of TELUS Hosted Telephony systems at TELUS Toronto Feb 2015 – April 2015

·Introduced TELUS Business Connect Cloud based hosted Telephony systems, to encourage customers to upgrade the obsoleted old systems with the hosted PABX systems

·Accountable for selling to new and existing Telus customers and promoted the benefit of the Cloud based systems and mobility solutions.

·Engaged and offered the attractive deals on off premises Phone systems and mobility plan to Telus existing and left customers via cold calling and creating their profile in Salesforce.com

·Managed a pipeline of business that is long term and sustainable.

·Build strong relationships with customers while providing a consultative sales approach.

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Associate Engineer at Emirates Telecommunication Jul 2009 – Jun 2014

·Installed and maintained multiple types of subscriber end devices starting from provisioning of basic and Hi-speed internet, Land lines, ISDN E1 T1 and SIP trunks (for business customers), Digital IPTV services to deployment of telephone systems ranging from legacy type TDM based PABX’s / key phones to IP telephony (Mainly NEC and MITEL Systems) in a Network management environment with more focus on MITEL systems

·Plan the development/upgrade related to communication systems installation, implementation and operation

·Coordinate for installation and upgrade of communication systems focusing on integration aspects

·Carried out cabling for systems, with consideration of configuration, type and specifications/standards etc

·Provided guidance and share technical knowledge with less experienced team members and ensured that original systems are upgraded and kept abreast of latest developments in communications field

·Involved in the testing of different Telephone systems (NEC and Mitel) in a test lab with good analytical and trouble shooting skills

·Monitored the work of contractor related to communication system/equipment installation and maintenance

·Organized and participated in the meetings between the contractors and the Division/Department and maintained PABX, paging systems and applications

·Provided training to customers regarding system features and facilities

·Supervised, managed, designed and implemented IP telephony systems

·Involved in the provisioning of telephone and broadband services in the FTTH project

Technical Knowledge and Skills:

·MITEL SX 2000 and MITEL MCD 3300 Server and its applications.

·MITEL SX 2000

·NEC SV 8000 Series Systems such as UNIVERGE S8100, S8300 and S8500

·NEC Aspire 300 IP, NEC Nice 32 I / Nice 288

·NEC NEAX IPS 2000, NEAX 2400 And IPS 2000

·Nortel and Avaya systems

Certified MITEL Communication Director

MITEL MCD 3300 ICP Basic and Advanced installation and maintenance trained from MITEL NETWORKS

Academic: Graduate in Computer studies

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