Customer Service Manager
Resume:
Scott Winter
Remote Diagnostics Technician
Covington, KY 41015
*********@*****.***
I have thirty years of aviation experience in everything from customer service to aircraft maintenance. This includes multiple outstation, overnight and heavy check provider startups as well as monitoring those providers, as well as training and invoice review. Core Qualifications
Operations management Results-oriented
File/records maintenance Client-focused
Contract auditing Quick learner
Reports generation and analysis
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Diagnostics Technician
Genpact Solutions {contractor for GE Aviation} - Cincinnati, OH April 2016 to Present
Monitor Turbine engine performance for GE Aircraft Engines customerS worldwide. Also send customer notification reports when performance data warrants. Contractor
Parts Delivery - Sharonville, OH
May 2015 to Present
Responsible for timely delivery of truck parts from the Rush Truck Center in Sharonville Ohio to customers in surrounding counties in the Southwest region of Ohio. Remote Diagnostics Technician
Belcan - West Chester, OH
August 2009 to April 2015
Monitored the performance of GE Aircraft engines for world wide customers at the Aviation Operations Center in West Chester Ohio. Responsible for notifying customers of changes seen in their engines performance through both phone contact and Customer Notification Reports. Real Estate Agent
Huff Realty - Fort Mitchell, KY
August 2008 to July 2009
After obtaining my real estate license I worked with Huff Realty and sold several homes.Deteriorating market conditions soon forced me to place my license in escrow, where it remains at this time.
Customer Service and Sales
Citibank - Erlanger, KY
April 2008 to July 2008
During my brief stay at Citibank I was employed as a Customer Support/Sales agent for their many credit card products.
Customer Service Representative
Convergys - Fairfield, KY
January 2008 to March 2008
While with Convergys, I was involved with phone support for the Uverse television product for our client, AT and T, while also attending real estate classes. Private Contractor - Courier
Relay Express - Fairfield, OH
September 2007 to December 2007
During this brief time with Relay Express I was private contractor in small package and truckload freight delivery.I was also attending classes geared toward obtaining a real estate license.
Manager
Contract Heavy Maintenance - Cincinnati, OH
July 2004 to August 2007
As a manager in Contract Maintenance, I was responsible for our 3 contracted heavy maintenance locations in Clarksburg West Virginia, Hot Springs Arkansas and Rockford Illinois.I was also involved in lease return and delivery of new aircraft from Bombardier in Montreal Canada.
Contract Maintenance Coordinator
Comair - Cincinnati, OH
October 1999 to July 2004
Upon promotion to the Maintenance Coordinator position, I was involved with all levels of the Contracted Maintenance Comair utilized to help maintain their aircraft.This included both the financial and technical aspects of Contract Maintenance.I trained outstation personnel in Engine Run and Taxi, Comair inspector and GMM training.I also reviewed invoices and individual charges and assured contract adherence to delivery schedules. Aircraft Mechanic
Comair - Cincinnati, OH
October 1996 to October 1999
During this time at Comair I was involved in both flight line and overnight maintenance and troubleshooting.I attended CRJ 100-200 and 700 mechanics training courses and was run and taxi qualified.
Ramp Agent
Comair Airlines - Cincinnati, OH
June 1992 to October 1996
After transferring to the Comair Hub in Cincinnati, I worked outside on the Ramp. During this time I was also attending Cincinnati State Technical and Community College at night to complete requirements for my Airframe and Powerplant License. Customer Service Agent
Comair Airlines - Charleston, WV
March 1988 to June 1992
While working in Charleston West Virginia I was trained in both gate and ticket counter as well ramp operations. Activities included ticket sales, baggage check in, aircraft cleaning and fueling and deicing operations.
CH-46 Crew Chief
United States Marine Corps - New River Marine Corps Air S March 1984 to February 1988
NC
I have over 2500 hours of land based and ship board crew member flight time and deployed to the Mediterranean for over a year total with Marine Medium Helicopter Squadron 261.I was honorably discharged as a Corporal {E-4}.
Education
License in Aircraft Maintenance-Powerplants
Cincinnati State - Cincinnati, OH
1996
Military Service
Branch: United States Marine Corps
Rank: e4
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