Customer Service Care
Resume:
RESUME
Harshad Kumar Mahant.
Cell: -900-***-****, /828-***-****
Email: - **************@**********.***
PERSONAL DETAILS
Address: - 303, 3rd Flr Sri Sai Kunj Apt,
Kolsewadi, Kalyan East 421306.
Date of Birth: - 27th July 1984
Marital Status: - Single
Languages Known: - English, Hindi, and Marathi
Hobbies: - Listening Music and Traveling.
IT SKILLS Conversant with:
Basic computer knowledge
Extra Qualification: java, advance java, c++, oracle.
EDUCATIONAL QUALIFICATION
Passed T.Y B.Com
JOB OBJECTIVE
To secure a challenging and rewarding position in a reputed organization offering personal development
Opportunities and professional growth base on performance. To be a student throughout the life
perfecting and mastering the profession through continuous learning and enhancing the potential.
Giving the highest level of commitment towards my responsibilities.
ORGANISATIONAL SUMMARY
Worked in Effort BPO Pvt. Ltd.
Job Profile: Tele Caller in Insurance Process for handling customer queries.
From 2009 till 2010
Description:-
Providing customer service an understanding the needs of the clients.
Managing the team effectively to ensure achievement of target and performance.
Presentation of proposals for business development.
Worked in Trac Mail
Job Profile: XML Associate
Duration: from 9th march 2010 till 2012, 2yrs
Description:-
Serves as a basic point of contact for customers with complaints, queriers, request, feedbacks etc.
Prepares daily reports on the daily activity of customer care team.
Develops as well as maintain the relationship with external parties.
Working in Fedility National Information Service
2012 till 2019 (6yrs) Team Member (Tele Caller)
Description:-
Handled inbound customer service complaints and questions from a variety of customers.
Input call database and generated reports for management at the end of the week.
Maintained a high level of reliability by taking very little unscheduled time off.
HARSHAD MAHANT
(Yours Faithfully)
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