Administrative Assistant Customer Service

TANYA GRANUM

**** **** **** ***., ******, NC ****3 Phone: 919-***-**** / Cell: 919-***-**** Email: ********@*****.***

Objective

As an administrative for 10 years of experience preparing flawless presentations, assembling facility reports and maintaining the utmost confidentiality. Possesses a B.A. in Accountant/Finance and expertise in Microsoft Excel. Looking to leverage my knowledge and experience into this role.

Experience

CHILDCARE

MANAGER/ADMINISTRATIVE NOVEMBER 2017 – PRESENT

·Schedule and coordinate meetings, and appointments

·HR/Payroll/Bookkeeper

·Maintain utmost discretion when dealing with sensitive topics

·Taxes

·Answer phones, and register

·Maintain accurate customer records thus Excel

·Account management with regards to billing and collection of daily/weekly/monthly fees

·Attends to child medical and physical conditions

·Manage and evaluate revenue and expense reports

DOTS

MANAGER ASSISTANT/ADMINISTRATIVE ASSISTANT SEPTEMBER 2010 – OCTOBER 2017

·Schedule, coordinate meetings and appointments

·Developed new filing and organizational practices

·Maintain utmost discretion when dealing with sensitive topics

·Managed and trained 25 sales associates to work on the floor and register

·Bookkeeper

·Created weekly schedule, answered phones, provided register support, and served as manager’s right hand

·Maintain accurate customer records for loyalty program

·Responsible for stocking of the store and conducting inventory audits/reports

·Held store keys and responsible for opening and closing the store

·Manage and evaluate revenue and expense reports

PHARMACEUTICAL PRODUCT DEVELOPMENT (PPD)

ADMINISTRATRATIVE ASSISTANT/FILE CLERK OCTOBER 2007 - AUGUST 2010

·Trained 3 administrative assistant/file clerks during a period of the company expansion and trials to ensure attention to detail and adherence to company policy

·Schedule and coordinate meetings, and appointments

·Delivered excellent customer service, answered phones when needed and directed calls

·Developed new filing ang organizational practices, saving the company $2,000 per year in contracted labor expenses

·Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

·Maintain utmost discretion when dealing with sensitive topics

·Provided service to internal customers by fulfilling file request

·Provided primary administrative support to Records Management Department as directed by Records Coordinator

·Created and add material to hard copy files as needed for record keeping such as meeting minutes

·Use company literature and available training resources to stay up to date with everything

·Scanned documents, back log, labeled documents and boxes, and Scanned folders in & out the office

STAPLES

COPY CENTER/CASHIER/SALES ASSOCIATE OCTOBER 2002 - OCTOBER 2007

·Trained new copy center employees; Shipped and received UPS and FEDX

·Typed documents such as correspondence, drafts, memos, and emails

·Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

·Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction

·Answered phones and directed the calls when needed – Inventory – Stocked – Returned items

·Worked with customers to determine their needs and then recommend the right product to solve the customer’s problem

·Counted the register up in the morning and counted down the register at night

·Print labels, business cards, copies, resumes - made labels, stamps, and flyers

·Used Excel, Word, Works, Internet, PowerPoint, Picture It, Outlook, Spreadsheets, and Database

WATTS BUS COMPANY

ADMINISTRATIVE/ HR/CUSTOMER SERVICE JANUARY 1997 - JULY 2002

·Schedule and coordinate meetings, and appointments, and travel arrangements for supervisors and managers

·Trained 3 three administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy

·Developed new filing and organizational practices, saving the company $5,000 per year in contracted labor expenses

·Manage travel and expense reports for department team members

·Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

·Opened, sorted, and distributed incoming messages and correspondence

·Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

·Recorded, transcribed and distributed minutes of meetings

·Bookkeeping

·Took Payments over the phone, email, and in person

·Counted the money on hand in the morning and counted and deposit the money on hand at the end of the day - Shipped and Received

Education

ASHFORD UNIVERSITY

BACHELOR OF ARTS IN ACCOUNTANT, MINOR IN FINANCE / JANUARY 2016 - MAY 2018

Related coursework: BUS 430: Finance Seminar; BUS 405: Principles of Investments; BUS 401: Principles of Finance; ACC 407: Advanced Accounting; GEN 499: General Education Capstone; ACC 380: Accounting for Not-for-Profit Organizations; BUS 644: Operations Management; BUS 630: Managerial Acc.

WAKE TECHNOLOGY COMMUNITY COLLEGE

ASSOCIATE OF ARTS IN ACCOUNTING, MINOR IN FINANCE / AUGUST 2012 - MAY 2014

Related coursework: ACC 225: Cost Accounting; ACC 269: Auditing & Assurance Service; ACC 140: Payroll Accounting; BUS 215: Personal Financial Management; ACC 152: Advanced Software

Certifications

· Computer Training at Watts Bus Company & PPD: April 1999 – Present

· Budget at PPD: August 2008 – Present

· Time Management at PPD: June 2008 – Present

Skills & Abilities

MANAGEMENT

Financial Resources, Material Resources, Time Management, Budget the books for a small bus company called Watts Tours and manage a small group of 25 employees.

COMPUTER

Excel, PowerPoint, Microsoft Word, Works, Spreadsheet, Processor, Database, Outlook, QuickBooks, and Microsoft Dynamics

VOLUNTEER

Did taxes at Wake Technology College, bookkeeper at the Church of God in Christ Jesus, and Babysit for people that cannot afford childcare at a daycare.

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