Administrative Assistant Customer Service
Resume:
Ronda Williams
EMPLOYMENT History:
The Tax Ladies (Office Management Department/Seasonal) Collingdale, PA
Administrative Assistant January 2011 to May 2019
Prepared income taxes for clients utilizing customer identification information and implemented this data into an Excel spreadsheet and prepared financial statements, e-filed tax returns, amendments, government forms 1040 (individuals), 1065 (partnerships), 1120 (C-Corporations)
Handled private and sensitive company and personal information aided by all state and federal laws, regulation guidelines through Windows Live Messenger and Outlook, as well as scheduled client appointments, greeted clients, answered client inquiries, and developed rapport with clients
Received notarize affidavits from customers and maintained Excel spreadsheets for daily tracking of accounts
Used typewriter, photocopier, check protector and prepared checks, and mailed out "pay to the order of" checks to over 1500 customers
Responsible for handling important and confidential information, and updating information when necessary
Performed records management by way of document control of files for review
Maintained and stored files by multitasking and prioritizing consistent to file storage within intellectual property matters including licensing, royalty agreements, patent applications, trademarks and copyrights
Hospital Billing & Collections Services (Permanent Employee) New Castle, DE
Accounts Receivable Specialist November 2002 to October 2010
Entered condition codes, occurrence codes, ICD-10, CPT4 and HCPC codes on Hospital and Physician claims
Billed Medicare, Medicaid and Tricare and other commercial carries electronically
Maintained accounts receivables within the daily goal guidelines, including denials, appeals, and claims in review
Followed-up with insurance companies on denied claims
Payment posting and account reconciliations as well as exceeded company minimal goal requirements
Received high volume of in-bound and out-bound calls from patients, hospitals, and insurance carriers to resolve patient accounts and also collected payments
Researched alternate insurance or payment options available while navigating and updating multiple patient accounting systems
Made inbound/outbound calls on patient accounts utilizing an automated predictive dialer system
Assessed caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines
Reviewed the A/R aging in order to initiate collections on delinquent accounts and communicated with clients about billing discrepancies and questions
Ronda Williams,
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Children’s Hospital of Minneapolis (Temporary to Permanent Employee) MN
Hospital Registrar June 1999 to January 2000
Registered patients upon entry into the emergency room
Began patient charts containing personal and insurance information as well as reason for their visit
Directed patients and families to the correct area within the emergency room
Visited patients bedsides to register those who were brought in via emergency services, provided patient support by being friendly and personable
Spoke with families of patients unable to answer questions and provide information
Transferred all information to hospital floor if patient was admitted and worked under pressure in an environment that changes frequently
Mayo Clinic @ West Wing (Internship) Rochester, MN
Patient Registrar May 1998
Greeted all patients and entered their information into the hospital registration system, verified insurance details, collected upfront patient payments, helped patients with the admissions process and answered any concerns or questions
Collected personal medical and insurance information from patient or family and prepared a physical and electronic chart for the patient ensuring confidentiality at all times, redirected patient charts to appropriate hospital in-take nurses, physicians accordingly
EDUCATION:
Wesley College Dover, DE
Bachelor of Business Administration 2008
Polley Associates
Real Estate Salesperson License West Chester, PA
2001
Rochester College Rochester, MN
Associate Degree in Specialized Business 1996
Pennwood High School Lansdowne, PA
Diploma 1984
SKILLS:
1.Microsoft Office
2.Microsoft Word
3.Excel
4.PowerPoint
5.One Note
6.Typing ability @ 60wpm accurately
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