CURRICULUM VITAE OF LERATO DINAH NGAKANE

Email: ac9sf4@r.postjobfree.com

Mobile: 072-***-**** or 076-***-****

Address: **** **** *****, *** ********* Street, Pretoria, 0002

Career Summary

Chemistry, Biology and Sales major. Good understanding of laboratory equipment and the maintenance of different chemicals, have a positive attitude and a high level of customer commitment. Now looking forward to becoming associated with a company that will enable me to use my strong organizational skills, educational background and ability to work well with people while enhancing the company’s productivity and reputation.

Personal Details

IDENTITY NUMBER : 920-***-**** 084

DATE OF BIRTH : 16 MARCH 1992

GENDER : FEMALE

HOME LANGUAGES : SETSWANA

OTHER LANGUAGES : ENGLISH, SOTHO AND ZULU

DRIVER’S LICENCE : CODE 10

CRIMINAL RECORD : NONE

Core Strengths

Hands-on experience in working as Laboratory Assistant and enthusiastic about lab work

Results-oriented and admire team work ■ Confident and a good decision maker

Demonstrated leadership ability ■ Supervisory and Managerial role

Organized and detail-oriented ■ Work well under pressure

Extremely active learner, listener and responsive thinker

Respectful, courteous, prompt and completely dependable

Ability to multi-task and handle several responsibilities simultaneously

Highly focused on providing customers with a good experience

Education

Call Centre

City View Business College and Computer Studies [2017]

Certificate: Interview Techniques; Telephone Skills; Typing Skills; Communication Skills; Customer Care Skills; Inbound and Outbound Management; Debt Collection; Handling Objectives; Questioning and Listening Skills; and Sales Skills

Bachelor of Science

North-West University, Mafikeng Campus [2015]

BSc Honours in Chemistry: Physical Chemistry; Inorganic Chemistry; Organic Chemistry; Analytical Chemistry; Advanced Chemistry; and Research Project.

Bachelor of Science

North-West University, Mafikeng Campus [2014]

BSc in Biology and Chemistry: Physical Chemistry; Inorganic Chemistry; Organic Chemistry; Analytical Chemistry; Calculus and Algebra; Biology;

Microbiology and Biotechnology

National Senior Certificate

Holy Family Combined School [2009]

Grade 12: English; Afrikaans; Mathematics; Life Orientation; Computer Applications Technology; Life Sciences; and Physical Sciences

Research and Project Work

Successfully presented a dissertation titled: “Investigation of Paeonia lactiflora” for my Honours level at the North-West University, Mafikeng Campus [2014], supervised by Dr.Zimbili Mkhize.

Successfully presented a group project titled: “The Milk Group” (The investigation of the seven principles of HACCP) for my undergraduate level at North-West University, Mafikeng Campus [2013], supervised by Dr. Thami Sithebe.

Work Experience and Voluntary Work

Mogwase Inn Tavern, Mogwase, [01 November 2017 – 30 November 2018]

Supervisor and Cashier (Voluntary)

Operated the cash register and handled cash transactions with customers.

Scanned goods and managed stock-control.

Calculated total payments received during a time period, and reconcile this with total sales.

Computed and recorded totals of transactions.

Issued receipts, refunds, change or tickets.

Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Provided cleaning and general management of business premises.

Managed book-keeping and financial management.

Pleasantly dealt with customers to ensure satisfaction.

I-Talk Financial Services, Randburg, [03 July 2017 – 29 September 2017]

Call Centre Sales Agent

Called potential customers to describe services offered.

Entered all customer information into company database keeping confidentiality in mind at all times.

Provided reports of all sales results including customer comment or complaints.

Helped customers solve problems by changing or adding to their service.

Developed effective relationships with call centre departments through effective communication.

Significantly exceeded company standards for customer satisfaction.

Recorded and reviewed consumer call interaction within company's database through detailed notations.

The African National Congress, Moses Kotane Local Municipality [2016]

Voting Party Agent (Voluntary)

Checked and verified the seals on the ballot boxes to ensure they are intact (i.e. unbroken) before the boxes are opened.

Witnessed the process whereby the status of the questionable ballot paper was determined.

Witnessed the completion of the result forms and added their signatures.

Copied the results for voting stations.

Maintained membership records, analysed the electoral roll, and dealt with other general administrative responsibilities.

No communication with people outside the venue was allowed until the results were finalised.

North-West University, Department of Chemistry, Mafikeng [March 2014 – October 2014]

Student Laboratory Assistant

Assisted students in the performance of their experiments.

Performed duties of setting up instruments, cleaning, dismantling and maintaining equipment for safe use.

Enforced proper use of safety goggles proper handling of broken glassware and disposal of non-hazardous laboratory waste.

Assisted in preparing finals report for students on several large projects.

Responsible for reviewing all final project paperwork and making sure everything was in order before information was submitted to supervisors.

Often asked to verify results of experiments done by other students.

Helped with the chemistry supply record.

Advised students if the experiments were conducted in prescribed manner or not.

Assisted students to understand their allotted experiments, draw inferences, calculate results and prepare statistics.

Stayed attentive towards any unsafe behaviour or improper handling of equipment and took strict action against miscreants.

Skills

Proficient in Microsoft Word, Excel, PowerPoint and Outlook; Brilliant communication and organizational Skills; Analysis Skills; Data Capturing; Typing Skills; Excellent Telephone Etiquette; Interpersonal Skills; Flexibility; Research Skills; Planning Skills

References

Mrs. Evelyn Ngakane

Company : Mogwase Inn Tavern

Position : Owner and Manager

Tel : 014-***-****

Cell : 076-***-****

Mr. Stephen Seake

Company : Benny Recruitment and Training Agency

Position : Facilitator

Tel : 011-***-****

Dr. Zimbili Mkhize

Company : North-West University, Mafikeng Campus (Faculty of Agricultural, Science and

Technology)

Position : Lecturer and Supervisor

Tel : 018-***-****

Email : ac9sf4@r.postjobfree.com

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