Customer Service Executive
Resume:
Damodharan S
Customer Relationship Professional
I am a motivated and result oriented professional with 6+ years of customer support experience, seeking an opportunity to excel professionally, gain experience in a growth oriented organization where I can enhance my knowledge base and contribute towards the success of the Organization. Bachelor, Science Graduated, July 2012
Bachelor of computer Science Marks 64%
Saisha Institute of Technical Science
Chennai, Tamilnadu
10+2 Graduated, July 2009
AJS Nidhi Higher Secondary School Marks 59%
State Board
Alandur, Chennai
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Prepare for customer inquiries by studying products, services, and customer service processes.
Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
Respond to queries and concern about services, promotions and escalate emails to concern department.
Excellent goal tracking and report writing.
Providing upgrade service and offer additional service packages or options as resolution to the customer via chat, email and tele-calling.
Respond to customer concerns by understanding the complaint, review previous inquiries and responses, gather and assemble necessary information and forward it to the concerned team.
Record customer inquiries by documenting inquiry and response in customers' accounts.
Keeping myself updated in job knowledge by participating in educational opportunities.
Adaptability
Quick Learner
Team Worker Training and
development
Education
Professional Qualifications and Affiliations
Skills
About Me
7 Years experience
September 25, 1990
Chennai, Tamilnadu
***********.**@*****.***
mm
Typewriting Package – Microsoft
office
Operating System–
Microsoft Windows
August 2017 to April 2019
Senior Customer Relationship Executive
Tech Max Engineers
Chennai, Tamilnadu
Build and maintain business relationship with clients by providing prompt and accurate service.
Have mentored and gave directions to junior team members and provide training on best practices.
Ensures delivery of excellent customer service through fast and accurate processing of orders communication and coordinating with other departments to resolve inquires. July 2015 to July 2017
Senior Customer Service Executive
First Source Solutions Pvt Limited
Chennai, Tamilnadu
Received Employee of the month four times in Rewards & Recognition.
Worked in escalation team and educated Associates on regular basis and reduced escalations.
Constantly producing highest number of productivity in single hour.
Received Best Hire on my first month.
July 2012 - June 2015
Field Executive
SS Agency
Chennai, Tamilnadu
Started Customer Service department to ease the customer effort to make appointments with technicians
Have produced highest number of sales in a single month in each zone.
Managed three zones in Chennai.
Reversed stagnant sales during economic challenges after failure by other executives to meet desired expectations.
Presented product demos in Tradeshows, overseeing
Word 2010
Excel 2010
Power Point 2010
Tamil
English
Work Experience
Computer Proficiency
Languages
Football and Carom
Music
Travel
Father’s Name: Selvam J Marital Status: Single
Birthday: September 25, 1990 Nationality: Indian
Gender: Male
Declaration
I, Damodharan S, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Place: Chennai
Date: (Damodharan S)
Personal Interests
Personal Details
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