Sales Manager

EKTA KHANDELWAL

*F,Cosmos Lounge,Winter Garden,Gladys Alwares Rd,Thane-400606

Mobile Ph. :-887-***-****. Email:******.*@*****.***

Career Objective

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provide me with the advancement in opportunity and knowledge empowerment.

Professional History

INFOSYS BPO LTD Pune

Senior Process Executive

Aug 2010 – May 2012

Client: BT Openreach, UK.

Handled order & query requests placed by Communication providers.

Provided support and resolved queries of Customers on a daily basis

Interacted with UK based counterparts on regular basis for accurate resolution of Client requests.

Preparing daily Call Volume report and consolidated daily chart.

Attending escalation calls apart from taking normal calls.

Conveying the client requirements to the team with regards to the process.

Monitoring the work, assessment and quality for new associates.

Taking Additional responsibility such as verifying daily client reports to identify the errors done and provide solutions of the same immediately.

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the TL.

Providing the feedback to the Process Manager at the end of the day.

Achievements

Awarded by Individual Extra Miler by achieving high productivity with 100% quality.

Awarded by Client for lowest AHT with 100% quality.

GrOffr.com Mumbai

Sr. Executive-Telesales

July 2012 – Oct 2013

Outbound calling on data collected through lead generation activities / secondary data sources.

To ensure generation of leads through calls and various references.

To proactively contact the potential customers to promote the projects.

To ensure prompt responsiveness on sales enquires to maximize sales conversions with sales team.

Identity opportunities produce leads and Book appointments for the sales force with emphasis on quality leads.

GrOffr.com Mumbai

Associate Manager-Pre-Sales & CRM

Nov 2012 – March 2015

Outbound calling on data collected through lead generation activities / secondary data sources.

Responsible for handling all customers inquiries and coordinate with Sales team for site visits.

Servicing of leads generated from the ATL and BTL marketing activities and driving productivity in terms of site visits.

Handling team of telesales executive to achieve targeted lead generation.

Fixing up site visits for clients and briefing them about the whole project.

Day to day interactions with the Customers with respect to queries/clarifications related to project.

Follow up with customers to further closure process.

Maintaining CRM database and sharing status reports to management.

Maintaining good relationship with clients / customer.

Coordinating with Channel Partners and Brokers, Corporate Brokers, HNIs, Institutions for Site visit Coordinate between Sr. Sales Executive and Clients for visit.

To ensure that the every lead is accurately transferred to respective sales manager.

Responsible for attending property exhibitions and trade fairs as and when required.

Building good rapport with prospective & existing clients.

Responsible for timely preparation & submission of weekly MIS on the online client support and report.

Generating & updating CRM reports.

Lead nurturing & Data Management .

Academic Qualifications

BCA from University of Pune -2010.

HSC from Maharashtra State Board - 2007.

SSC from Maharashtra State Board -2005.

Personal Qualities

Excellent problem solving skills and a self-starter.

Takes initiative and works independently or as part of a group.

Well organized and easily meets deadlines.

Supportive Leader and a Team Player.

Additional Qualifications/Skills

MS-Office

TALLY 7.2

C,C++

HTML

Core JAVA

Oracle

Visual Basic

MSC-IT

Extra-Curricular Activities

Achieved 2nd Position in State Level Badminton Championship.

Achieved 1st Position in Inter-School Level Badminton Championship.

Achieved 2nd Position in Inter-School Level Swimming Championship.

Personal Details

Date of Birth: 11th Dec 1989.

Hobbies: Cooking, Traveling, Listening Music.

Languages: English, Hindi and Marathi.

Married.

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