SW Quality Assurance Analyst

TEWABY ASFAW

Johns Creek, GA ********@*****.*** Cell 678-***-****

PROFESSIONAL SUMMARY

An experienced Software Quality Assurance Analyst both manual and automation with a solid understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Excellent knowledge of Agile/Scrum and Waterfall methodologies, Relational Database and SQL queries. Proficient in developing, test scenarios, test cases, test summary reports based on business requirements, user stories and use cases to execute test cases; these result in identification and resolution of software issues to ensure the highest quality product is delivered in a timely manner. I am a self-driven person with great communication skills and highly committed team player. I am looking for a challenging environment where I can utilize my skills and experiences.

SKILLS SUMMARY

Scrum & Waterfall

Requirement Gathering

Defect Management

Test Case execution

Process Improvement

Relational Database & SQL

Manual & Automation testing

Mobile Testing (iOS & Android)

Training & User Documentation

EXPERIENCE

QA Analyst Synovus Bank, Alpharetta, Feb 2018 – Dec 2018

Perform back-end testing using SQL queries to verify and validate data entered through financial application

Perform various forms of testing including functional, integration, regression, and security testing

Manipulate database to analyze data based on requirements and provide information to business users

Prepare and analyze variety of structured and non-structured financial data and generate reports while utilizing pivots and charts as needed

Application: A multi-layered application utilized to assist the lending departments in the credit and financial review of accountholders.

SW Quality Engineer

NCR Corporation, Duluth, GA Aug 2016 - Feb 2017

Closely worked with project managers, product owners, development engineers, business analysts, architectures and Quality analysts to understand projects and actively participated in project planning sessions, scrum meetings, sprint planning and ceremonies to ensure timely engagement and successful delivery

Reviewed, analyzed and interpreted business stories/requirements and created detailed test scenarios, test scripts/test cases to test newly developed and existing applications

Participated in daily scrum stand-ups and defect triage meetings as needed

Experience with Integration API testing via Rest and Soap services with JSON and XML

Experience with QA tools, such as Quality Center, Jira, Confluence, Soupui, Postman, Swagger and Selenium,

Created test environments by installing, uninstalling and configuring multiple integrated software systems and proactively troubleshoot to replicate, identify to resolve issues

Reviewed logs to identify root cause of the issues identified and facilitated resolution until closure

Worked closely with development, customer escalation support, testing, and offshore teams to understand, identify and resolve software issues to deliver the highest quality product

Application: AMS (advanced Marketing Solutions) application is a web based, multi-layered application that helps marketing professionals design, create, deploy and execute offers and promotions.

QA Test Analyst Aug 2015 – Aug 2016

North America Med Tech Group, Atlanta, Ga

Analyzed and reviewed requirements, developed and executed test cases to identify issues

Developed and executed test cases for SOAP and RESTful services using SoapUI tool and validated the connection and data between Admin Web Services and Insurance Claims Web Services

Wrote and executed SQL queries to verify and validated data

Executed test cases, logged defects, tracked and communicated with developers through resolution

Followed Agile/Scrum Methodologies for all the project activities and attended different meetings

Experience in automation testing using QTP/UFT, Selenium to perform regression testing

Performed various types of testing like smoke, functional, regression, cross-browser, mobile testing and system testing on all modules of the application to ensure consistency and quality

Prepared daily/weekly status reports on test case execution and defect reporting using Jira and TFS

Application: A web based application developed for doctor’s office to manage the patient portal, insurance claim etc.

TEWABY ASFAW

Johns Creek, GA ********@*****.*** Cell 678-***-****

Quality Assurance Analyst Sept 2008 – June2015

American International Group (AIG), Alpharetta, GA

Actively participated in gathering and analyzing business requirements and attended walk-through meetings with business analysts, project managers, business managers, developers and leads to insure complete understanding of requirements and to provide status updates

Developed, reviewed and maintained test plans, test scenarios, traceability Matrix (RTM), and executed Test cases to identify and resolve software issues

Ensured the highest quality product is delivered in a timely manner by identifying issues, tracking and reporting defects using QC/ALM; by following up and communicating effectively with developers through resolution.

Performed smoke, functional, positive and negative, regression, system and UAT testing per business requirements, functional specifications and design documents to identify defects prior to each release

Experience in automation testing using QTP/UFT

Executed SQL queries to perform back-end testing to verify and validate data

Participated in status report meetings to discuss technical issues

Analyzed business process, provided recommendations for process improvement, provided training and guidance to new team members as needed

Maintained excellent working relationships with team members, business analysts, managers and internal customers by leveraging my effective communication and interpersonal skills

Created, reviewed and updated user documentation and supported users in production

Application: Multiple web based and client server claims applications that allow internal users to manage different line of business accounts and handle financial transactions to better serve customers.

Process Analyst Aug 2006 – Sep 2008

American International Group (AIG), Alpharetta, GA

Researched and analyzed claim handling process to gather information and identify the paper based process from document processing, researching, and validation to routing documents to the appropriate department

Prepared documentation by communicating with different line of business managers and subject matter experts to ensure the work flow to assist in implementation of an image based system that scans and routes documents to the appropriate file location for handling.

Gathered requirement and analyzed process to enhance workers’ compensation and Property & Casualty applications to assist with the enhancement of e-research to eliminate paper based research, validation and claim setup process. Increased the efficiency, accuracy, productivity, and saved the company time and money. Work from home was also implemented as a result of this and most employees were able to work from home which benefited employees and the company by saving time and money

Research & Claim Setup Technician Sep 2005 – Aug 2006

American International Group (AIG), Alpharetta, GA

Evaluated policy coverage, claimant information, minor codes (ICD & CPT codes), injury date and location to ensure claim files were coded using appropriate insurance coverage with the terms and conditions of the policy

Ensured documents were researched and routed to the appropriate file location with an accuracy rate of 98-100%; maintained the objective goal of 80 documents processed per day, which exceeded unit’s quality standard

Contacted health care providers to obtain additional information or clarify record content to properly set up new claims. Created references to first report claims, and edited/proofread outgoing correspondence.

Participated in special assignments and events as needed to immediately response and assist customers

EDUCATION

Bachelors of Business Administration in Computer Information Systems, Georgia State University - Atlanta, Georgia

TECHNICAL SUMMARY

Operating Systems: UNIX, Windows, Languages: C++, Visual Basic, SQL, HTML and XML.

Testing tools: HP QC/ALM, QTP/UFT, Selenium, SoapUI, JIRA, Jenkins, Confluence, Postman, Version one, Load Runner, Swagger, TFS, SAP

Databases: Oracle, SQL Server, and Access

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