Engineer Customer Service

G. Aravindhan

Mobile: +**-**-**-**-**-** Email: **********@*****.***

OBJECTIVE

To obtain a challenging position in the field of IT with a progressive organization that will fully utilize my talents and technical skills and help me reach higher echelons.

CERTIFICATIONS

Certification

Platform

CCNA (CCNA ID: CSCO11944119)

CISCO

MCSA Certification ID :11458226

Microsoft

Profile Summary:

Over all 7 years of hands on experience in System Administration.

Extensive knowledge in trouble shooting of Server OS

Managing and Maintaining HP Hardware platform

Extensive experiences in Windows servers OS 2012(R2) 2008 & 2003,

Subject matter expert in Active directory, DNS, DHCP and File Servers

Expert in Windows Clustering

Expert in NetBackup 7.x configuration

Hands on experience in Windows desktop OS windows 7 & 10.

Configuring and Troubleshooting Microsoft Outlook, Email services and Thunderbird.

Securing infra by applying periodic MS Windows updates and Antivirus updates.

Extensive experience in LAN and Voice setup and support

Experience in configure and managing Print servers.

Working with IT product vendors for procurements and service

PROFESSIONAL EXPERIENCE

CMS IT Services Private Ltd, Chennai, India. Dec 2017 to till date

Senior Customer Support Engineer,

Client: Daimler Financial Services, Chennai, India.

Roles & Responsibilities

Working in an environment where there are more than 500 users

Managing Backup platform

Managing Clusters, AD, Folder access & Group Policy creation

Creating backup polices

Administering Windows Server Environments

Handling activities in backup server Troubleshooting failed backup jobs and Restoration

Implementing and managing changes at backup environment

Maintaining Backup Databases health and Databases disk space

Involving Networking and EUC activities

Vendor co-ordination

Asset Management & Maintaining stock availability

Maintaining network port management

Mobility customer support

Net Connect PVT Ltd, Chennai, India. May 2016 to Dec 2017

Backup Administrator, Daimler Financial Services, Chennai, India.

Roles & Responsibilities

Working in an environment where there are more than 500 users

Managing Backup platform.

Good knowledge on various backup products

Creating backup polices

Managing Tape libraries

Administering Windows Server Environments

Handling activities in backup server Troubleshooting failed backup jobs and Restoration

Implementing and managing changes at backup environment

Restoration of files and folders

Managing Backup server patching activity

Generating reports from Messaging system

Involving Networking and EUC activities

Deploying servers using SCCM image deployment

HCL Info Systems, Chennai June 2014 – May 2016

Infrastructure Support Engineer, Daimler Financial Services, Chennai, India.

Roles & Responsibilities

Working in an environment where there are more than 500 users

Managing Backup platform globally

Good knowledge on various backup products

Managing User accounts

Handling activities in backup server Troubleshooting failed backup jobs and Restoration

Managing and Maintaining Laptops, Desktops and Mobile Devices infrastructure

server management performance and disk space management

DNS and DCHP management

Managing and Maintaining Asset inventory

Managing and Maintaining End User computing (EUC)

CARE IT SOLUTIONS PVT. LTD, Chennai, India Sep’2013 – Apr’2014 Engineer Honda Cars India.

Roles & Responsibilities

Expertise in conduct large scale desktop deployment and configuration standards.

Strong background in implementation, upgrades, maintenance, and support.

Document and maintain standard configurations for laptops and desktops with Windows XP, Windows 7, 8, 8.1, 10

Installation of Switch Rack and Hub installation crimping.

DHCP Server administration

Managing floor networks and devices

Expertise in troubleshooting Windows XP / Windows 7 Desktop / Windows Server environments.

Design break-fix/troubleshooting standards to include the operating system, desktop business applications, hardware configurations, and peripheral devices.

Key member of the software asset management program, procurement and hardware disposal.

Virtu Technology Private Ltd, Chennai, India Sep 2009 – Feb 2010

Filed Engineer

Roles & Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Supports and maintains user account information including rights, security and systems groups.

Determines and recommends which products or services best fit the customers' needs.

Performs a variety of tasks of technical nature, including hardware assembly and installation, testing and operational checks, and interconnection of computer hardware systems and peripheral equipment.

Install and configure standard software loads/images including Windows XP/Vista/7.

MODERN COMPUTER, Chennai, Tamilnadu Aug 2010 – Apr-2011

Service Engineer

Roles & Responsibilities

Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change.

Ensured that customers have a rewarding experience that kept them coming back time after time.

Installation &Trouble shooting application Software’s.

EDUCATION

CCMR POLYTECHNIC COLLEGE THANJAVUR, IND

Diploma in computer Technology APRIL 2008

Pass Percentage: 66.67%

PERSONAL DETAILS:

DATE OF BIRTH: 30-AUG-1988

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