Assistant General Manger

Kelly M. Valpais

*** ***** ****** ***. ** N.Y, N.Y., 10002

C: 917- 434- 8808 E: ************@*****.***

Profile

I am a highly motivated professional with experience in Education, Sales, Client Management, Finance and Hospitality interested in a position where I can utilize the skills I‘ve obtained to build grow and excel in a company . Education

Borough of Manhattan Community College

Associates Degree/Liberal Arts Jan. 2008 GPA 3.3

University Neighborhood High School June 2005 GPA 3.5 Regents’ diploma

Core Skills

● Excellent interpersonal, communication,

and managerial skills: adept at

coordinating and motivating employees

to peak efficiency.

● Productive in fast-paced, high-pressure

atmosphere; self-motivated; able to set

effective priorities and meet impossible

deadlines

Professional History

CitizenMHotel January 2016 - Present

Assistant General Manager

● Assist with Day to Day operations to ensure hotel standards and guest expectations are being met.

● Handle and Resolve any guest complaints, issues or concerns when seeking supervisor assistance.

● Motive and assist in team building activities, meetings and trainings.

● Coach and Mentor team on Optimizing togetherness, building anatomy, and facilitating happiness in a safe environment.

● Observes and identify developmental opportunities using coaching and immediate/formal feedback to help grow and nurture talent.

● Provide guidance and direction to the team by leading by example, setting standards for performance, maintaining a positive passionate attitude and encouraging professional behavior .

● Build and maintain a rapport with team members, partners and vendors.

● Regularly maintained and updated excels and Guest Satisfaction Guarantee reports.

● Train and support new hires on CitizenM core values and Pretty Epic Culture.

● Create SOPs and checklist for Admin and F&B duties to ensure CitizenM and NYSDOH guidelines are being followed and executed.

● Maintain floor coordination in Lobby, Living /Social spaces as well as bars and Rooftop amenities.

● Coordinate and Host private and commercial events. Assists with food preparation and serving.

● Reconciled cash tills and credit card machines per shift. Collecting totals and updating daily cash/sales reports. .

● Performed monthly inventory on food, beverage and spirits. Placed orders with commercial and local venders.

● Participated in off site trainings, activities and programs in the New York City as well as the Netherlands and Amsterdam.

● Tips certified, CPR certified and Food Handler.

Duane Street Hotel March 2013 – January 2016

Front Office Supervisor

● Greet and assist guest with their needs. Respond and resolve any guest issues or complaints.

● Make, confirm, and modify reservations using the OPERA system.

● Compute bills, collect and verify methods of payments.

● Maintained a cash draw of $500 daily.

● Regularly maintained and updated reports and excels.

● Performed weekly audits on Front desk responsibilities.

● Answered and maintained a switch board of 12 phone lines.

● Check in and Out guest. Assist with luggage and arrange transportation to and from Airport.

● Network with local businesses and amenities to build a relationship with the hotel to provide a wide range of possible services to accommodate our guests.

● Train new hires on HHM’s policies, guidelines and expectations.

● Followed guidelines and practices related to HHM’s Earthview Program

● Assist guest with concierge services: plan and suggest areas to shop dine or visit. Ensuring an experience one will remember.

● Motivate and assist with team building activities to improve and exceed guest expectations for the hotel.

● Supervised a staff of 15 team members.

● Handled team member questions and concerns.

● Resolves any guest issue or complaint escalated to managerial support.

● Created monthly schedule for staff.

● Reconciled Monthly Taxes.

● Assisted with Sales coordination.

● Supervisory Assistance in housekeeping department when necessary. TD Bank January 2008 – March 2013

Head Teller

● Maintain 3 TCR machines and main vault of over 120k daily

● Administer various commercial and private banking transactions as well as filling and processing change orders

● Allocate funds for Payroll Accounts & special withdrawals Cash checks and disbursed monies after verifying signatures, endorsements and member account balances

● Regularly maintained and updated reports and excels.

● Successfully train & supervise all new hires on TD Bank procedures, policy, & monetary management

● Audit Employee Till responsible for ensuring funds were not compromised

● Supervised a staff of 8 employees.

Party City June 2005 – August 2008

Key holder/Cashier

● Managed all cash and credit card transactions in retail store environment.

● Balanced register tills at the end of the night shift. As well as enter the till report into the computer system

● Obtained a key to make price adjustments, returns, and tax exempts

● Managed client consultations for event setups; responsible for visual merchandising to promote sales

● Responsible for improving customer service based on client feedback concerning location, price, and use of Merchandise

Henry Street Settlement

Camp Henry Summer Food Service Staff Supervisor June 2005 – Sept. 2005

● Managed staff of 15 Youth Employees

● Supervised and maintained kitchen according to federal, state, and contractual guidelines

● Prepared, cooked, and distributed Breakfast, Lunch, & Snacks to 400 children

● Responsible for collecting Income Eligibility Forms & Meal Roster for Coordinator Helping Horizons After School Sept. 2001- June 2005 Classroom Assistant/ Clerical Assistant Site Coordinator

● Tutored children ages 6-12 in all academic subjects

● Prepared students for city wide Math and Reading test

● Support staff for all after school program activities such as: dance, art, and trips performances, bake sales, and carnivals

● Conference with parents, teachers, & specialist concerning after school news as well as students’ performance and behavior

● Assisted site coordinator with all administrative duties in relation to day to day operations of the program including filing, faxing, photocopying, typing, phone calls, meetings, trainings and special events.

● Regularly maintained and updated important student files (archives) as well as the attendance database.

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