Charles Volz, PMP

**** ***** ***** *****, ******* Island, FL 32003;

904-***-**** ● ac9s7k@r.postjobfree.com

Experienced Project Executive

IT Project Management, IT Portfolio Management, IT Program Management, or PMO Director Position Results-oriented IT Project Manager accountable for leading all aspects of complex SDLC IT projects. A Project Manager consistently delivering the project on time, within budget, and meeting quality expectations. Capable of independent leadership on projects that have a high level of risk, organizational span, business complexity, team size, and interdependencies.

• Team Leadership

• Conflict resolution

• Software implementation

• Project Budgeting

• Good Listener

• Able to communicate to all levels of staff

• Microsoft Project Instructor

• Team coaching

• Able to present to any size audience

• Project Planning

• Software Project Execution

• Consultive approach with customers

• Project delivered on time within budget

• Risk & Issue Management

• Change Management

Selected Accomplishments

• Successful managing multiple software implementation projects from planning through close including change management

• Lead multiple teams and some up to 20 members

• Full knowledge of accounting and budgeting

• Past instructor of Microsoft Project

• Comfortable presenting to all levels in an organization EMPLOYMENT HISTORY

Alluvion for Kraton, Jacksonville, FL 11/18 – 5/19 Project Manager

Managing successfully a Microsoft Dynamics 365 CRM software implementation converting from Microsoft Dynamic 2011 CRM and Salesforce while implementing new processes for handling customer cases and sales pricing.

• The project was a global uniting of two CRM system to one CRM system for the whole company while interfacing with two separate SAP ERP systems. It also needed coordination with an upgrade to Office 365 and Active Directory

• Project on time

• Delivered the project with a surplus in the budget over 25%

• Team size of over 15 a mix of internal and vendor staff

• Planned for Cultural Change Management

The Goal for GuideWell, Jacksonville, FL 7/18 - 9/18 Project Manager

• Initiation of GWCS Analytics

• Successful relayed project status

Randstad for Xerox, Fleming Island, FL 10/15 - 1/17 Project Manager

Successful managing multiple projects for implementing managed print service from planning through close including change management

• Working with multiple clients from Washington, DC, and south

• Implemented software for financial reporting of services and remote support over networks

• Incorporated solutions from other vendors

• Dollar value from $5 million on up with responsibility for budgets; total over $10 Million

• Team sizes up to 12

• Risk Mitigation

• Lead Process for Cultural Change Management

Charles Volz Page 2

SunPlus Data Group for Clemson University, Seneca, SC 10/12 - 1/15 Project Manager

Managed a program of multiple Medicaid IT (MITS) projects for claims, pre-authorization, and enrollment; the Affordable Care Act

(ACA), compliance to rules and file formats issued by CMS (HITRUST, SOC2) successfully completing them on time and within budget.

Project Management for Infrastructure - Computer Data Center Operations worked on autonomous job processing, file transfers, predictive analytics, monitoring and control, and release management and data center, workflow software

• Researched and lead the successful installation Resource Management/Project Management software for enterprise deployment resulting in a 25% better use of resources

• Worked on developing the processes for the MITS PMO office; became the model for the combined Clemson IT & MITS PMO Office

• Developed a new weekly Project Performance Report template improving stakeholder and team member communication

• Tasked with being the SME for Microsoft Project

• Project methods used were Agile, Waterfall, Iterative and a Hybrid of all within the Software Development Life Cycle

(SDLC) format

• Dollar value total over $20 Million;

Corinthian College, Inc., Orange Park, FL 9/10 - 6/12 Project Manager

Developed a data system to better provide needed, accurate student attendance and grade information to campus president, dean, and program chairs resulting in a 33% improvement in their advising students

• Number of students worked with over 1500, program chairs and department heads 20

• Successfully implemented a service to improved quality and timeliness of e-mails messaging to online student

• Conducted classes to train students in accessing online classes for Computer Applications Class, Accounting Classes, and Math Classes and Medical Claims Software

Profiling Solutions, Inc., Atlanta, GA 1/08- 4/09

VP Portfolio/Project Manager

A CRM software implementation company with clients all through the eastern United States managing multiple projects from pre-sales through closing.

Developed best practices for project management project portfolio/program management resulting in a significant improvement in profits, over 25% and a reduction in paperwork 50%

• Improving project cost management by 30%, implement a new internal time tracking system

• Set effective client expectations of project results due to project plan life cycles

• Managed the client product and cultural change training process from design to presentation for remote and on-site presentations

• Project methods used were Agile, Waterfall, Iterative and a Hybrid of all within the Software Development Life Cycle

(SDLC) format

• The number of projects managed at any one time 20 plus from pre-sales through close

• The number of team members including reports, 3rd party vendors, and clients staff varied from 6 to over 20 Volz & Associates, Inc., Fleming Island, FL 7/98 - 9/18 Director of Portfolio, Program /Project Management Grew a project management, software consulting business within a CPA firm all through the eastern United States managing multiple projects from pre-sales through closing.

• Efficiently managed software implementation projects in a variety of environments: building trades, distribution, financial services, hospital, logistics, manufacturing, mechanical, medical services, printing, service industries, transportation, wholesale distribution

• Analyzed business processes and requirements for designing and/or implementing efficient cost-effective systems CRM, sales, marketing, sales compensation, and accounting systems

• Determined Facility Management Information Systems (FMIS) needs both for software and for new as-built drawings and managed the client training process from design hands-on training

• PCI Compliance training

EDUCATION AND PROFESSIONAL DEVELOPMENT

Boston College; Chestnut Hill, MA

Bachelor of Science in Accounting

Information Technology Infrastructure Library:

ITIL Foundation Training for IT service management (ITSM) Charles Volz Page 3

PROFESSIONAL ACCOMPLISHMENTS

Trainer: MS Project, ACT! QuickBooks

Languages: COBOL II, FORTRAN, BASIC, and RPGII.

Databases: Access, SQL,

Software: Microsoft Office, Visio, ACT!, Goldmine, MS Dynamics 365 CRM, Salesforce.com, Salesnexus, SalesLogix, SageCRM,, QuickBooks, QuickBooks POS, Xero, Great Plains, Sage 50 (PeachTree), MYOB, Maximizer, Jira, MS Project, Project KickStart, Clarity, Rally, Unanet, QwikQuote, Crystal Reports, StoneField Query, MindManager, ClaimsGear, CampusVue – ERP software and Pearson On-Line Student Classes system, Automic (UC4) and many more. PROFESSIONAL ORGANIZATIONS

Project Management Institute,

Project Management Institute – Northeast Florida VP Finance & Treasurer 2015 - Present CERTIFICATIONS

Project Management Professional (PMP) from Project Management Institute, 2013 - Current

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