Network Operator

Edward Lopez

**** ********** ******, **** ******, NC 27587

(Cell) 646-***-**** Email: ******.****@*****.***

OBJECTIVE: Obtain a position in computer support services where my 15 years’ experience in computer operations and technical support can be utilized.

EXPERIENCE: Technician - Alticeusa.com Network Operator Center- 1111 Stewart Ave. Bethpage N.Y 11714 (2008 - Present)

The NOC (Network Operation Center) uses multiple tools procedures in a front line, proactive approach towards the detection of potential network failures. The NOC employs multiple network monitoring tools running across several platforms, with Netcool (Tivoli) as their centralized NMS (Network Management System.) The variety and combination of applications and in-house developed integrations help ensure strict and redundant monitoring of all network resources, and maintain the highest standard of reliability, availability and service to Altice USA (Optimums) high-speed network and its customers.

The following list contains the main tools currently used by NOC Level 2 Operator.

1- Remedy Action Request System (Trouble Ticketing System)

2- Netcool (Tivoli)

3- NetDSS/WebFOCUS (Customer and Device Tool)

4- Cheetah XD (Power Supply Data)

5- Hiplink Notification System

6- Radiant (Real-time remote monitoring of video, audio

7- BMS (Building Management System)

8- JDSU (Video Monitoring)

9- Medius (Video Monitoring)

NOC Level 2 team is responsible for monitoring the performance, availability, and conditions relating to the internal infrastructure of the NOC Operations. This includes, supporting server and network hardware, performing all tasks associated with the maintenance, completion and upgrades of related project work, supporting network management applications, and performing triage where possible on moderate to complex problems prior to escalating to NOC Engineers, NOC Management, Various other groups, and third-party venders and partners. NOC Level 2 Team will also assist in identifying inefficiencies in monitoring, troubleshooting, tracking and communication processes and assist in developing integrations for the Netcool (Tivoli) system. Communicating and troubleshooting with OSP (Outside Plant) and the (ROC).

Skills: Supporting levels of services in telephony and or video and or data customers. Include

capacity management including, planning and control of network components and facilities to

ensure bandwidth and ability to handle peak usage for all customers by providing adequate network resource. Basic CISCO IOS systems experience understanding troubleshooting. IP, PIN, LAN/WAN setup. Good knowledge in different protocols in DHCP,DNS,FTP and VOIP.

EDUCATION: Bushwick High School - (Graduated 1998)

Suffolk County Community College - (Attendant with credits but did not complete 2013)

Training: Online CBT Nugget Training. CISCO Networking Academy Training Classes. EMC global education course.

Operating of console server, understanding control center monitoring resource.

FedEx Ground – 160 Grumman Rd W. Bethpage NY 11714 – Part Time 3:30am – 8:00am ( 2018 -2019)

Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting between 50 and 100 pounds and carrying and pulling the items in an efficient and safe manner.

Package Handler Reponsibilities:

Work with team to assemble, seal, and load packages into correct trucks.

Read and comprehend labels to ensure proper processing.

Follow safety rules at all times.

Lift parcels that weigh up to 75 lbs.

Use scanners to track parcel informationinformation, such as receipt or condition.

Sort item according to the destination.

Ability to work with hands tools and loading equipment.

Work efficiently to meet client and company expectations.

The Bank Of New York - 101 Barclay St New York, N.Y - (1992 -2008)

Operator Technician responsible for the monitoring and the upkeep of Bank Of New York Financial Applications. Responsibilities include but are not limited to: Insuring communication like with the Federal Reserve Bank Of New York. Follow data center procedures and run books for daily, weekly, and month-end batch jobs. Application trouble shooting, system startups, and running of recovery procedures as needed on VAX / SUN / AS400 platforms.

Macy's Herald Square - 151 West 34th St. New York, N.Y 10001 - (1986 - 1992)

Maintaining customer service as the top priority cleaning and maintaining fitting rooms, carpet, and main floor. Cleaning and re-stocking and maintaining room supplies. Maintaining cleanliness of the lobby, offices, mail area, social rooms, conference rooms and restrooms, regular vacuuming, mopping and cleaning of tile floors.

References available upon request.

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