Engineer Customer
Resume:
CURRICULUM VITAE
Permanent Address
Mr. Satyadeep Tiwari
S/O Ramgopal Tiwari
I.O.C. Road,
Tragad,
Ahmedabad, Gujarat – 382470
SATYADEEP TIWARI
B.E. Computer Engineering.
SRES College of Engineering,
University of Pune.
Contact: +91 – 771-***-****
E-mail: ***************@*****.***
OBJECTIVE
Considering success as a path and not the destination, I continuously pursue to excel in the field of technology and nurture my talents to expose the best of me in the demanding corporate world.
EDUCATION QUALIFICATION
Examination
Board/University
Marks Obtained
Percentage
B.E.(Computers)
University of Pune
913/1500
60.86%
AISSCE
CBSE Board
327/500
65.40%
AISSE
CBSE Board
328/500
65.60%
WORK EXPERIENCE
oExperience in Telecommunications with almost 10+ years of experience in providing Operations/Planning/Performance & Optimization for Packet Core nodes and also in Operations for IN/VAS nodes.
Currently Working with Nokia Networks [ONROLE] as NPO - Manager (PaCo) in Central Team for Vodafone Idea Ltd. Project Mumbai joined as on 01st – Oct – 2017.
Working on E// Packet Core nodes in Planning & Optimization Team.
Traffic Reports making and analyzing SGSN traffic data such as No. of Successful messages, unsuccessful messages, In-Roamers & out-roamers and related to traffic from SGSN for using GPRS (2G or 3G).
Ensuring 100% network availability. Overall Management of the system including Database Management, Routine System Backups, Health check-up, maintaining daily reports related to SGSN.
Maintenance & Troubleshooting in Ericsson SGSN as & when required by Vodafone Corporate, Vodafone SNOC & Ericsson India.
Carried out various activities related to Hardware failures, Software Upgradation etc on Ericsson SGSN.
Alarms and backup monitoring of the SGSN on daily basis. Raising Technical Queries (TQ’s) and emergency in case of any outage and system malfunctioning to Ericsson & Vodafone Corporate SNOC.
Hands on troubleshooting experience on S1-MME, S5/S8, S11, S6a, Gb, Gn, Gr, Gx, Gy interfaces.
Regular health checks of SGSN system and to check the status of backups of SGSN.
Troubleshooting customer complaints thru Wireshark traces/PCAP traces with EBS analysis and also with the help of Session and Mobility Management logs from nodes.
Effectively handling the night activities done for installing the new patches, provisioning of new numbers or expansion of the system to increase system capacity of SGSN.
Handling Customer’s requirement (Vodafone) efficiently regarding any issues related to GPRS.
Checking Link status through SGSN to ensure that connectivity of the links are in healthy state.
Responsible for handling customer specific issues related to GPRS like not working, not latched in to SGSN etc.
Provisioning or configuration of SGSN as and when required by customer.
Generating SGSN Checklist Reports on a day to day basis for customer.
Coordinating with Ericsson and various vendors for any Project specific or troubleshooting related.
Checking Session & Mobility logs to see if customer is having any trouble in browsing.
End to end troubleshooting for any specific issue. For eg:- Attach Failure or PDP failure on node.
oWorked with Nokia Networks [ONROLE] as NSS - Engineer (Packet Core) in Vodafone India Ltd. [Mumbai] project joined as on 04th – Nov – 2016 & relieved on 30th – Sept – 2017.
Working on E// Packet Core nodes in Operations Support.
Ensuring 100% network availability. Overall Management of the system including Database Management, Routine System Backups, Health check-up, maintaining daily reports related to SGSN.
Carried out various activities related to Hardware failures, Software Upgradation etc on Ericsson SGSN.
Carried out Change request on node with help of Vodafone SNOC Team.
Alarms and backup monitoring of the SGSN on daily basis. Raising Technical Queries (TQ’s) and emergency in case of any outage and system malfunctioning to Ericsson & Vodafone Corporate SNOC.
Hands on troubleshooting experience on S1-MME, S5/S8, S11, S6a, Gb, Gn, Gr, Gx, Gy interfaces.
Regular health checks of SGSN system and to check the status of backups of SGSN.
Troubleshooting customer complaints thru Wireshark traces/PCAP traces with EBS analysis and also with the help of Session and Mobility Management logs from nodes.
Effectively handling the night activities done for installing the new patches, provisioning of new numbers or expansion of the system to increase system capacity of SGSN.
Checking Link status through SGSN to ensure that connectivity of the links are in healthy state.
Responsible for handling customer specific issues related to GPRS like not working, not latched in to SGSN etc.
Generating SGSN Checklist Reports on a day to day basis for customer.
Checking Session & Mobility logs to see if customer is having any trouble in browsing.
Worked with Vodafone India Limited [ONROLE] as DM – Core VAS Ops (PaCo) at Mumbai Circle joined as on 26th – Sept – 2016 & relieved on 03rd – Nov – 2016.
Working on E// Packet Core nodes in Operations Support.
Ensuring 100% network availability. Overall Management of the system including Database Management, Routine System Backups, Health check-up, maintaining daily reports related to SGSN.
Carried out various activities related to Hardware failures, Software Upgradation etc on Ericsson SGSN.
Carried out Change request on node with help of Vodafone SNOC Team.
Alarms and backup monitoring of the SGSN on daily basis. Raising Technical Queries (TQ’s) and emergency in case of any outage and system malfunctioning to Ericsson & Vodafone Corporate SNOC.
Hands on troubleshooting experience on S1-MME, S5/S8, S11, S6a, Gb, Gn, Gr, Gx, Gy interfaces.
Regular health checks of SGSN system and to check the status of backups of SGSN.
Troubleshooting customer complaints thru Wireshark traces/PCAP traces with EBS analysis and also with the help of Session and Mobility Management logs from nodes.
Effectively handling the night activities done for installing the new patches, provisioning of new numbers or expansion of the system to increase system capacity of SGSN.
Checking Link status through SGSN to ensure that connectivity of the links are in healthy state.
Responsible for handling customer specific issues related to GPRS like not working, not latched in to SGSN etc.
Generating SGSN Checklist Reports on a day to day basis for customer.
Checking Session & Mobility logs to see if customer is having any trouble in browsing.
Capacity planning for Vodafone Mumbai Circle with help of Vodafone Corporate.
Link Augmentation & bandwidth requirement fulfilment according to requirement.
Attending CAB meetings for all Packet Core activities for Mumbai Circle.
Managing CR approvals for night activities performed at Circle end.
Attending meetings with senior officials for Circle requirement.
Worked with Tech Mahindra [ONROLE] as Team Lead for Three UK Operator project & joined as on 04th – May – 2015 & relieved on 23rd – September – 2016 and prior to this Tech Mahindra [OFFROLE] as VAS – Engineer for same project & joined as on 31st – Oct – 2014 & relieved on 30th – April – 2015 [ONROLE with Nityo Infotech Services Pvt. Ltd].
oExperience in Telecom Management with almost 7+ years of experience in providing Operations for IN/VAS and Packet Core nodes.
Packet Core Related
oTrouble shooting & rectification of alarms due to various issues in all Ericsson and Samsung Packet core Nodes (SGSN,DNS,Radius,SAE)
o3GDT configuration in place for all SGSN.
oLTE Network implementation with the help of SAE’s i.e. SGW & PGW.
oRNC,STP,DNS,IMSI,LAC RAC Configuration in SGSN’s. Gb Trace and GTPU Trace for troubleshooting analysis.
oSoftware upgrade and patch upgrade in all E// SGSN’s of Three Network.
oValidating the PCRF & OCS(RECC) reports on daily basis and deleting the mismatch packs from PCRF.
o4G footprint across UK and Ireland for rich customer experience with VoLTE and VToW calls.
oEBS file analysis for failures of 2G,3G,4G attach & 2G, 3G PDP activations Failures and analyzing performance reports to improve the KPI.
oTroubleshooting of WAPGW, MIG and MMSC
oCoordinating with customer for his requirement and making amendments in team accordingly.
oHandling day to day escalations from Incident Management, Problem Management and Change Management.
oHandling team of 20 people who are working in shift 24x7 to maintain operations in VAS and PaCo Domain.
oAmendments in process documents for all nodes as per analysis done for AM and FM purposes.
VAS Related
o~Operation & Maintenance ~Manual Testing / UAT ~Database Operations ~Applications & Technical Support ~Configuration Management ~Incident management ~Escalation Management ~Client Servicing ~Team Management
oResponsible for handling Core Elements SMSC, DNS, Voicemail, MMSC etc.
oProficient in analyzing information system needs, evaluating end-user requirements, designing solutions and troubleshooting for complex information systems management.
oInvolved in Team Management and Assurance team for maintaining the KPI’s and regular Customer meeting.
oCoordinating with customer for his requirement and making amendments in team accordingly.
oHandling day to day escalations from Incident Management, Problem Management and Change Management.
oHandling team of 20 people who are working in shift 24x7 to maintain operations in VAS and PaCo Domain.
oAmendments in process documents for all nodes as per analysis done for AM and FM purposes.
oWorking with Change Management to work out on planned activities on each domain.
oWorking efficiently with Team to improve overall process, planning and operations.
oHandling escalations of Service Management to improve on KPI for all the faults reported due to error, problem or may be due to some hardware or software issues.
oHandling customer problem to provide them good customer experience.
oBMC Remedy tool to be used for customer complaints and for incident tracking & resolution.
oActivity approvals to be provided accordingly in Change Management tool for BO VAS/Messaging/Product nodes.
oEnd to end coordination for any specific issue with third party vendors.
Worked with Nokia Solutions & Networks [ONROLE] as VAS – Engineer in Vodafone West Ltd. [Ahmedabad] project joined as on 25th – Nov – 2011 & relieved on 29th – Oct – 2014.
oVAS / PaCo RELATED
Working with Nokia SMSC & Ericsson SGSN in VAS / PaCo Domain.
Traffic Reports making and analyzing the SMSC & SGSN traffic data such as No. of Successful messages, unsuccessful messages, In-Roamers & out-roamers and related to traffic from SGSN for using GPRS (2G or 3G).
Ensuring 100% network availability. Overall Management of the system including Database Management, Routine System Backups, Health check-up, Maintaining daily reports related to SMSC & SGSN.
Configurations in Ericsson SGSN as & when required by Vodafone Corporate (SNOC) & Ericsson India.
Carried out various activities related to Hardware failures, Software Upgradation etc on Ericsson SGSN.
Alarms and backup monitoring of the SGSN on daily basis. Raising Technical Queries (TQ’s) and emergency in case of any outage and system malfunctioning to Ericsson & Vodafone Corporate SNOC.
Regular health checks of SMSC & SGSN system and to check the status of backups of SMSC & SGSN.
Effectively handling the night activities done for installing the new patches, provisioning of new numbers or expansion of the system to increase system capacity of SMSC.
Handling Customer’s requirement (Vodafone) efficiently regarding any issues related to GPRS & SMS.
Maintaining Link checks through SMSC system to ensure that connectivity of the links are in healthy state.
Responsible for handling customer specific issues related to GPRS like not working, not latched in to SGSN etc. and in SMSC if customer is facing some message related issues.
Provisioning or configuration of SMSC & SGSN as and when required by customer.
Generating SMSC & SGSN Checklist Reports on a day to day basis for customer.
Maintaining CDR’s for all the messages that are through SMSC. i.e. Successful as well as
Unsuccessful with the specific Release.
Worked with Huawei [OFF-ROLE] as O&M – Engineer in Bharti Airtel Ltd. Pune project joined as on 07th – May – 2011 & relieved on 20th – Nov – 2011. [ONROLE with Evolve Technologies Pvt. Ltd].
IN Traffics Reports making and analyzing the IN traffic data such as No. of Successful calls, unsuccessful calls.
Ensuring 100% network availability. Overall Management of the system including Database Management, Routine System Backups, Health check-up, Maintaining daily reports related to IN.
Alarms and backup monitoring of the Huawei IN Commander on daily basis. Raising Technical Queries (TQ’s) and emergency in case of any outage and system malfunctioning.
To Check the Alarms generated by platform. Escalation of the complex faults to the next level of support TAC3 and to take follow up of open faults.
Effectively handling the night activities done for installing the new patches, tariff changes or expansion of the system to increase system capacity.
Regular health checks of IN System of Maharashtra & Goa and to check the status of Backups of IN.
Handling Customer’s requirement (Airtel) efficiently regarding any issues related to National Toll Free Numbers, VPN, VCC and OCS.
Provisioning or configuration of NTS & VPN on IN as and when required by customer.
Generating MOU, MNP CDR and Daily IN & USAU Reports on a day to day basis for customer.
Maintaining CDR’s for all the calls that are through IN. i.e. Successful as well as Unsuccessful with the specific Release Cause.
Worked with Nokia Solutions Networks [OFF-ROLE] as FM – Engineer in Vodafone Essar South Ltd. Mohali project joined as on 06th – September – 2010 & relieved on 30th – April – 2011 [ONROLE with Ma Foi Randstad ].
Tariff management by using Tariff Tool. Manipulating the products as per the requirement. New VLR definition in Tariff tool and the system, new GT definition in NN Table at IN platforms.
Handling VOMS (Voucher Management system): Creation/Activation/deletion of vouchers. Repairing the vouchers if the talk value/validity/expiry date is renewed.
Handling NMS (Number Management System): Used to activate the new MSISDN. PreHac and Hac requests are received here and the responses are sent back to retailers/distributors/customers with the current status of the MSISDN.
Effectively handling the night activities done for installing the new patches, tariff changes or expansion of the system to increase system capacity.
Configuration of different recharge scenarios and retailer margin ETOPUP and EURONET servers and their connectivity with IN.
Ensuring 100% network availability. Overall Management of the system including Database Management, Routine System Backups, Health check-up, Maintaining daily reports.
Responsible for SS7 management and creation/deletion of signalling links between IN and other NE’s.
Regular health checks of 7 IN’s System of Vodafone Punjab, Haryana & HP Circle including Sun hardware and to Check the status of Backups of all 7 IN’s.
To Check the Alarms generated by platform. Escalation of the complex faults to the next level of support TAC3 and to take follow up of open faults.
Alarms and backup monitoring of the SIEMENS IN Commander on daily basis. Raising Technical Queries (TQ’s) and emergency in case of any outage and system malfunctioning.
IN Traffics Reports Making and Analyzing the IN traffic data such has No. of Successful calls, unsuccessful calls.
Responsible for handling customer specific issues related to recharge, call, tariff, sms, Charging etc.
Changing the Promotional messages (Validity, Balance, and PCN) as per the requirement.
Using the Graphical interface (SMAF) for taking the CAP/USER Traces of the calls to resolve the issues and to check or modify subscriber Database and various system configurations. Analyzing of call/confirmation tickets to resolve the issues and test the scenario.
Worked as GET & then as an Engineer (Technical) in Infotel Business Solutions Pvt. Ltd. joined as on 20th – April – 2009 & relieved on 23rd – July – 2010.
oMonitoring Networks using MRTG Graphs.
oTroubleshooting hardware & software to work accordingly.
oGenerating Reports on day to day basis.
oWorking with NMS to monitor the activity of Network for eg. Using MRTG Graphs
oFault tolerance issues to be handled effectively with team.
oCritical issues to be escalated to senior level for resolution.
SKILLS
Operating Systems: UNIX, Solaris, Windows (For Monitoring IN/VAS/PaCo nodes).
Protocols: SS7, CAMEL / INAP, MTP, RADIUS, DIAMETER.
Interfaces: Gx, Gy, Gb, Gn, Gr, S1-MME, S11, S6a
Database: Oracle & PL/SQL
PERSONAL DETAILS
Father’s name: Shri. Ramgopal Tiwari
Date of birth : 24th June 1984
Hometown : Ahmedabad
Gender : Male
Marital Status : Married
Languages Known: English, Hindi, Gujarati
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Mumbai (SATYADEEP TIWARI)
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