Customer Service Representative

OROK, UTITOFON EZEKIEL

No. ** Raufu Baruwa Street, Surulere, Lagos State.

Phone: 090********

E-mail: ************@*****.***

CAREER OBJECTIVE:

An innovative and ambitious Graduate of Industrial Relations Personnel Management who is ready to make a career and contribute positively toward the growth and development of any organization that i find myself.

WORK EXPERIENCE:

Mars Leisure Company, Uyo May 2018 – April 2019

Customer service representative

Responsibilities:

• Manage Large amount of incoming calls

• Communicating with clients and customers about their experience with our services.

• Listening attentively to identify and assess customer needs to achieve satisfaction.

• Contribute to team effort by accomplishing related results as needed.

• Utilize computer technology to provide good services for both company and satisfaction.

Delta Secondary School, Warri-South, Delta (NYSC Service Year) Subject Teacher – Civic Education. July2017 - April 2018 Responsibilities:

• Create a good/Conducive learning environment for students

• Prepare flexible lesson plans that suits students learning abilities

• Community development Services

• Sensitization and public enlightenment campaign on the dangers/effects of drug abuse, how/why it should be avoided.

Julius Berger, Uyo. October 2016 – April 2017

Human Resource Intern.

• Update our internal database with new employee information, including contract details and employment forms application.

• Gather payroll data such as leaves, working hours and bank accounts

• Schedule and confirm interviews with candidates

• Screen resume and application forms.

PERSONAL DATA

Date of Birth:. 02 September, 1994

Sex: Female

Marital Status: Single

Nationality: Nigerian

EDUCATIONAL QUALIFICATION, CERTIFICATE OBJECTIVES AND DATES

• Caritas University, Amorji-Nike, Enugu, Enugu State. BSc in Industrial Relations and Personnel Management. January, 2017

• City Union Academy, Uyo, Akwa Ibom State.

Senior School Certificate Examination(WAEC). May/June 2010

• Prince of Peace Montessori School, Uyo, Akwa Ibom State First School Leaving Certificate(FSLC). July 2004

SKILLS AND COMPETENCE:

• Good computer skills including proficient use in Microsoft office 2013 and Packages

• Interpersonal Skill and Good Communication

• Good initiative in planning and administrative work

• Excellent written and verbal communication skill

• Follow instructions and work productively without supervision ACHIEVEMENTS

Appointed as Hall Representative in Caritas University and was awarded a Certificate of Merit for hard work and dedication

HOBBIES

Reading, Traveling, Sports, Drawing and Socializing REFEREES

Available on Demand

Contact this candidate