HR Business Partner

LAURA WAMBUI NAGGI

Address: P.O. Box ****, Doha, Qatar Tel: +974-******** E-Mail: ***********@*****.*** Skype Id: lwambui1 LinkedIn: Laura Naggi PERSONAL PROFILE

I am an energetic, resourceful and highly dynamic HR BUSINESS PARTNER with a proven track record of managing and directing all human resources activities whilst ensuring that the HR objectives and business strategy of the company are reflected in the HR process and that they are delivered in a professional and proactive manner. I adhere to HR strategies and deliver employee-focused HR services in compliance with HR leading practices, government relations, labour laws, management requirements and HR polices and procedures. I am an innovative, flexible and results- orientated professional, with excellent communication and interpersonal skills, and a proven ability to multitask and drive teams to meet deadlines, surpass targets & deliver results regardless of pressure. I am responsible for overseeing and implementing employee relations, payroll and leave processes, workforce planning, recruitment coordination, on-boarding, employee administration, performance management and training, government relations, incentive schemes which I have gained via exemplary service for highly respected companies/organisations within the hospitality sector- “Four Seasons Hotel”, non-profit organisations- “Qatar Foundation” and the fashion industry- “Al Mana Fashion Group”

CAREER & ACHIEVEMENTS TO DATE

HR BUSINESS PARTNER DEC 2018 – TO DATE

DECEMBER EVENTS, DOHA - QATAR

• Serve as a consultant to management on HR related issues

• Act as a change agent and anticipate HR needs

• Develop integrated solutions and formulate partnerships across the HR function to deliver value added services to management and employees that in turn reflect on the business objectives of December Events

• Responsible for aligning business objectives with employees and management in designated business units

• I maintain an effective level of business literacy about the business unit’s financial position, its mid-rage plans, culture and its competition

• Consult with line management to provide HR guidance when appropriate

• Analyze trends and metrics to develop solutions, programs and policies

• Manage in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. I also partner with the legal department as needed

• Provide day-to-day performance management guidance to line management (i.e. coaching, counselling, career development, disciplinary actions)

• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention

• Provide HR policy guidance and interpretation

• Develop contract terms for new hires, promotions and transfers

• Provide guidance and input on workforce planning and succession planning

• Identify training needs for business units and individual executive coaching needs

• Participate in evaluation and monitoring of training programs to ensure success as well as follow up to ensure training objectives are met

• Oversee the employee data base upkeep as well as creation of payroll for submission to the finance department for reconciliation, approval and payment.

HR GENERALIST JAN 2016 – MAR 2018

AL MANA FASHION GROUP, DOHA - QATAR

• Manage and direct all HR operations across 3 countries- UAE, Kuwait and Qatar

• Implement and contribute to the development of HR strategies for attracting, developing, motivating and retaining employees as set by Management and the Group General Manager of Human Resources

• Plan, direct, and coordinate human resources activities to maximize the strategic use of human resources and manage operational HR functions in line with Group HR policies and procedures

• Assist in establishing and achieving HR Key Performance Indicators (KPIs) for the division and monitor their achievement on a periodic basis

• Implement HR polices and procedures and evaluate their effectiveness by conducting periodic internal checks for compliance

• Assist in developing appropriate HR planning strategies, which consider immediate and long-term staff requirements in terms of numbers and skill levels.

• Ensure provision of quality HR services to internal customers in a cost-effective manner

• Manage efficient and consistent employee relations and escalate issues to Group General Manager of Human Resources Manager as per set policies

• Manage employee timesheets and process payroll accurately and on time ensuring accurate deductions, adjustments, and leave calculation

• Prepare the division HR annual budget in consultation with and for the review of the Group General Manager of Human Resources Manager

• Manage relationships with departments in-order to deliver HR services to assist the division in achieving its short and long-term objectives

• Administer a comprehensive integrated human resource management program for the division and act as a focal point for all division HR operations

• Ensure hiring ‘best-in-class- talent’ to facilitate achievement of business objectives

• Ensure that all government relations processes are implemented in a cost-effective and timely manner

• Assist in defining the HR goals and provide appropriate recommendations in areas of employment, recruitment, compensation and benefits, talent management, training and organization development

• Responsible for employee engagement and wellbeing and work to provide a supportive work environment

• Ensure staff requests are attended to and processed in a timely and accurate manner

• Provide timely and accurate information to external and internal auditors

• Ensure that all divisions HR activities comply with relevant Labour Laws and regulations and company’s ethical standards

• Ensure adherence to government regulations and legal requirements as set by prevailing Labour Laws and regulations relating to residence permits, visa, exit permits and travel documents

• Manage the performance appraisal process

• Facilitate employee counselling sessions, provide advise related to grievance and disciplinary procedures, coach managers on conducting performance reviews and coach employees on the performance management system and process

• Review the summary of employee performance evaluations and submit recommendations to Group General Manager of Human Resources on promotions, increments, development needs and identify training modules for the following year

• Manage employee relations and act as point of contact for employee questions and grievances, understanding employment legislation, compliance requirements and changes impacting the workforce, and providing advise and information to managers relating all aspects of employment

• Handle terminations and conduct employee exit interviews and exit polices and procedures

• Calculating End of Service for departing employees

• Provide advise to employees and managers on entitled compensation and benefits, salary packages and market information

• Coordinate training and on boarding initiatives

• Oversee contract administration for employees and oversee employee on-boarding

• Identify and report significant potential HR problems that may jeopardize the achievement of company goals and those not being addressed adequately

• Ensure the accuracy and timelines of monthly payroll

• Oversee the maintenance and conduct regular audits of employee files ensuring accuracy and compliance

• Ensure the HRMS is currently updated

• Deploy talent management, by facilitating performance reviews and succession planning, career planning activities and ensuring sustainable availability of top talent

• Address the administration of health insurance benefits

• Issue employee reference letters

• Possess knowledge of global and local recruitment trends in matter of gender, age, religion e.t.c.

• Develop and review job descriptions

CAREER & ACHIEVEMENTS TO DATE

HR COORDINATOR FEB 2012 – JAN 2016

QATAR FOUNDATION (QATAR LUXURY GROUP), DOHA - QATAR KEY ACHIEVEMENTS

A HR coordinator for Qatar Foundation’s Food & Beverage subsidiary that had 3 successful restaurants and 1 Bakery with a total staff of 140 employees, and solely running the operations of the HR department facets of- Manpower planning, creating Job Descriptions, Recruitment & Selection, Performance Appraisals, Training & Development, P&P’s creation, Dismissals, Medical & Life insurance and reports to the HR Director

Manage all aspects of logistics for new joining employees, including work visas, flight and ground transportation arrangements, apartment booking, residence permit process and other immigration related processes by working in coordination with the company’s public-relations officer

Counsel define Policies and Procedures and provide information to employees about companies P&P’s related to the workplace and accommodation

Serve as a walk-in contact to employees and non-employees

Enter all payroll related matters into the HR system i.e leave days, sick leave days, unpaid days, bonuses, allowances, deductions, new hires, terminations etc.

Recommend actions to management that improve productivity and morale of the workplace

Manage disciplinary process for employees, ensuring fairness while furthering the interests of the business

Prepare and manage HR files for employees. Organize and file paper and electronic records, including immigration related documents, employee contracts, leave requests and leave history, and employee allowances

Coordinate recruitment process, including internal approvals and tracking status of candidates, monitoring web site applications, and screening candidates for management review

Work with local suppliers of hotels, transportation, insurance, travel, financial services and other services to provide amenities for employees

Manage aspects of logistics in the termination process and ensuring that all steps are adhered to until the employees departs the country

Keeping track of Health Certificate records, Residence Permit records, Medical Insurance records, Vacation records etc. in-order to inform both management and the PRO when each is due for renewal

Planning, organising and ensuring that the Employee of the Month and Employee of the Year awards ceremonies run smoothly and are a success

Updating the Master records for changes that occur

Master minded the creation of the HR weekly Report that updates all company management on the issues happening in the HR department

Solely created the Learning and Development Training Plan that has be used by the company in 2015 and master minded, organized the mass Orientation Training Programme that took place in March 2012 to enlighten 100-120 employees about Qatar Luxury Group/QF

Provided in-put that went into the formulation and build-up of the Human Resources Manual

Keep track and update information that goes up to the company’s notice boards

Formulated and came up with the intricate Bus Schedule that has been used by the company since the restaurants opened, which are a success to date

Came up and formulated 80% of the documents that we now use in HR office

Due to good performance and year after year high score reports in my performance evaluation reviews I had been put up for promotion to the position of a Human Resources Business Partner in January- 15, but our company is now in the process of liquidation and therefore lost this opportunity CAREER & ACHIEVEMENTS TO DATE

HR / LEARNING & DEVELOPMENT COORDINATOR JAN 2009 – FEB 2012 FOUR SEASONS HOTEL, DOHA

KEY ACHIEVEMENTS

Learning, development and HR coordinator for a leading international luxury hotel

Proved versatile across a range of HR, recruitment, training, reporting and learning & development functions

Consistently ensured complete compliance with all employee safety, welfare, wellness and health regulations

Personally assessed the effectiveness of programs and designed robust improvements and initiatives

Impeccably maintained employee files and consistently ensured an efficient HR filing system and records

Developed and successfully implemented an employee-oriented company culture to boost performance

Meticulously planned, organised and successfully staffed theme lunches, parties & special events 100% to budget

Saved the hotel QR 150,000 per year by developing a system to dramatically reduce staff transportation costs

Conducted thorough experience/opinion surveys to determine staff satisfaction and improve working conditions

Assisted in the facilitation of Myer Briggs type indicator and development programs to empower the management

Organised key training the trainer & team building workshops to improve staff expertise and enhance team work

Implemented new Four Seasons introductory training programs to boost workforce efficiency and motivation

Developed and successfully delivered key learning programmes in line with the job and company requirements

Impeccably managed budgets & procurement operations & ensured efficient maintenance of hardware & software

Liaised closely with external vendors/suppliers & successfully managed contracts related to training programmes

Successfully coordinated key HR functions including interviewing/hiring staff, appraisals, reporting and more

Ensured high levels of employee retention by researching, formulating and implementing top-class HR strategies

Personally assessed, interviewed and selected candidates and consistently ensured the right person for the job

Handpicked to conduct employee recognition activities & performance appraisals to ensure operational efficiency

Efficiently maintained the office database, ensuring up-to-date information on programme schedules and data

Key advisor on employee turnover, absenteeism, attendance, employee motivation and recognition

Proposed highly effective solutions & key recommendations to managers on issues to improve staff performance

Liaised with project managers to manage staffing requirements & prepare periodical announcements for positions

Helped welcome, orientate, train & ultimately develop new staff from Syria, Morocco & Sri Lanka (2009-10)

Proud recipient of Employee of the Month and Employee of the Year awards for excellent performance and results

Achieved numerous promotions and rapid progression due to exceptional personnel/resource management skills CAREER & ACHIEVEMENTS TO DATE (Continued)

CONCIERGE AGENT NOV 2005 – DEC 2008

FOUR SEASONS HOTEL, DOHA- QATAR

RESERVATIONS AGENT DEC 2004– NOV 2005

FOUR POINTS BY SHERATON HOTEL, DUBAI - UAE

FRONT OFFICE AGENT JAN 2003 – NOV 2004

JACARANDA HOTEL, NAIROBI - KENYA

KEY ACHIEVEMENTS

Reservations agent for a Sheraton hotel, entrusted with managing room/travel bookings and reception

Successfully managed and coordinated the day to day operations of a busy beauty centre

Improved customer satisfaction and company revenue by ensuring exceptional work/services & customer rapport

Consistently ensured quality administrative support to the principal of a leading career training centre

Monitored office stock, equipment and software to ensure ordering, purchasing and inventory management

Praised for ensuring efficient administration, documentation, typing and mail/telephone correspondence

Achieved all targets within deadline by successfully planning, prioritising and organising daily tasks

Proved a highly capable organiser, consistently ensuring accurate invoices, ledgers, documents and statements QUALIFICATIONS, PROFESSIONAL TRAINING & PERSONAL DETAILS D.O.B. 14th April 1980 Interests: Reading, Traveling & Socialising Nationality: Kenyan University of Atlanta: BA in Social Sciences (Major in Human Resources) 2015 - present University of Cambridge (at Career Training Centre) 2002 – 2004

Diploma in Business Management

University of Cambridge (at Career Training Centre) 2001- 2002

Certificate in Business Finance

Certificate in Effective Business Communication

Certificate in Business Organisation & Environment

Certificate in Marketing

SKILLS

Proven senior level HR and administration expertise, first-class management, training and motivational skills

Excellent leadership, interpersonal and written/verbal communication skills

Expertise across employee relations and legislations and proven HR planning and development skills

Top-level strategic and programme management prowess

Extensive computer skills: proficient in MS-Office suite including Word, Excel and PowerPoint

Excellent finance, budgeting and presentation skills

Outstanding troubleshooting, problem solving and analytical skills KEY COMPETENCIES

Leading by example and calm leadership in sensitive or pressurised situations

Ability to engage at all levels, delegate and motivate teams to deliver

Highly efficient, flexible, pragmatic and results-orientated

Pride in the provision of high standards of service as well as a natural ability to work independently or as part of a team

Meticulous with strict attention to detail and a professional that works with integrity at-all-times REFERENCES

Available upon request

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