Healthcare Regulations Auditor
Resume:
Jody Lahr
Oshkosh, WI *****
Experience
Burial Chamber,
Office&Scheduling CoordinatorOctober 2010-present
●Payroll processing for 150 staff
●Coordinate schedule and availabilities for all staff members
●Enter W-4 and I-9 information
●Deduct payroll with food, merchandise, and other employee purchases
●Box Office manager
Marcus Theaters Assistant Manager, January 2018-present
●Supervise, motivate, reward and coach theatre associates to sustain exceptional levels of performance and appropriately counsel associates when they are not meeting expectations
●Assist GM with hiring, training and associate development
●Understand and demonstrate desired behaviors for all staff duties including driving sales, loyalty registration, cash management, inventory, and follow-up with guests
●Increase brand awareness and drive traffic into the theatre through a variety of marketing efforts, social media and community involvement
●Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service
●Evaluate key performance indicators and translate into actionable information to drive guest satisfaction and financial results
●Maintain facilities that are clean, safe and in good repair
●Follow required procedures in the event of a guest or associate incident
●Provide cash handling techniques to balance safe, terminals and prepare for audits
●Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting and bulb changes, upon completion of training
●Submit payroll processing, time keeping records, back office and audit process
●Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
Shorties Sports Bar & Grill Marketing coordinator, November 2015-May 2018
●Plan and organize events for nonprofit organizations using Shorties as an entity, such as food pantry, ASTOP, INC, Bikers Against Child Abuse.
●Plan and organized events such as car shows, craft fairs, specialty dinners, comedy shows
●Optimize search engine placing business on Google Maps and categorized the multiple uses of the business
●Create and provide social media updates
●Contact entertainment services for special events and stay within given budget
●Keep local media updated with special events for advertising
●Implementation of website to provide menu updates, checkout options for takeout orders, event items
Network Health Accreditation Coordinator, January 2017
●Lead brainstorming with staff on the best way to acquire documentation that is difficult to identify, find or develop; processes that need to be improved or implemented; and systems that need to be reviewed
●Act as the primary point of contact for NCQA while preparing for the site visit, during the site visit, and after the site visit
●Organize site visit preparation activities and present site visit results to leadership and other Stakeholders
●Develop and maintain database of documents that demonstrate conformity to accreditation standards and measures.
●Provide insight and guidance to staff on how to interpret NCQA standards
●Identify tasks and assignments for staff to undertake the Standards review
Navitus Health Solutions Systems Integrity Tester I, March 2011 to July 2015
●Mitigated the risk of errant adjudication of claims, especially those with a financial impact to Navitus, members, Clients, or pharmacies through user education and quality monitoring plans
●Test system configuration changes and setups: new client implementation set ups for benefit design, custom network creation, custom clinical programs, custom formulary changes and client hierarchy setup
●Collaborate with functional owners to improve test plan development and execution and reduce rework
●Participate in process improvement initiatives in a way designed to foster team work and maintain an outstanding customer service culture, including internal customers
Navitus Health Solutions
Auditor II, CPhT, March 2011-May 2013 (organization re-design)
●Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
●Prepare detailed reports on audit findings.
●Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
●Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.
Walgreen’s Senior Certified Pharmacy Technician, August 2002-2010
●Assist with pharmacy buyouts within Wisconsin and Ohio
●Lead tech in process workflow improvement activity
●Schedule technicians to provide proper workflow throughout the day
● Ordered, labeled, and counted stock of medications, chemicals, or supplies and enter inventory data into computer.
●Provided support to Medicare D patients to understand what it is, what medications would be covered, how it works
●Prepare and process medical insurance claim forms and records.
Education
●University of Phoenix
●Bachelor of Science in Health Administration, 2012
●GPA 3.73
●Healthcare Administration capstone. This concluded our final project of creating a facility which included preparing staffing needs, preparing financial obligations and budgets, filling state regulations for operation needs, and being a leadership role with training and setting facility guidelines.
Volunteer Experience
ASTOP (Assist Survivors, Treatment, Outreach, Prevention)
Fundraising, Advocate, Crisis Line April 2016 to present
●Answer shift calls for survivors of sexual assault
●Meet with survivors as an advocate at hospitals or police stations
●Seek sponsorships for fundraising
●Collected $1600 in sponsorships and monetary donations for Zombie Run
All Saints Lutheran Church Web Master, 2012 to May 2017
●Creation of website using Plesk Sitebuilder platform
●Update monthly newsletter, calendar, photos, events, or any requested item to the website
●Update social media sites using Microsoft movie maker, photo releases provided and agreed on by members
Youth Ministry Coordinator Director, 2012 to May 2017
●Assign multiple children speaking roles giving each a responsibility to learn his or her characters
●Assign tasks to parent helpers for props, costumes, lighting, musical assistance during program
●Large groups of children not assigned a direct role in the program and come up with different ways the children can participate in the program
●Coordinate spring dance themes for youth and families
●Coordinate youth choir with supplying and directing contemporary music
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