Customer Service Office
Resume:
ANDISWA GALOSHE
Benoni
E: ******************@*****.***
Behavioural characteristics
Peoples person
Motivating
Goal orientated
Result driven Office Support administrator with over 4 years’ experience and proven record of success. I am passionate and pushing for positive results in everything I do. A team player, with a commitment to customer service, coupled with good PC skills and the ability to communicate confidently at all levels. I have a highly organised approach, plenty of initiative and a genuine desire to contribute to the ongoing success of your Office. I have a reputation for delivering a high quality, personal service to both junior and senior work colleagues. Apart from being immediately available, I am also a strong background in general administration along with experience of working within a customer focused company like yours. I am currently out of work due to retrenchment, and I am looking for the right opportunity to show my expertise and growing in a well-established company.
Personal
Details
ID Number Gender Marital Status Transport
Availability
Female Married Code8
Immediately
Skills SOFT SKILLS
Team player
Ability to work under pressure
Accuracy Adaptability Advising people Attention to detail Analysing problems
HARD SKILLS
Vendor and subcontractor negotiations/relations Combination of big picture thinking and attention to detail Time line of required actions for successful event
Clear communication with all parties
Relationship building / Handle large amounts of paperwork and data.
Work within a busy office environment, and support office teams to ensure the smooth running of day-to-day activities.
Communicate clearly with work colleagues using emails etc. Handle petty cash, floats, and expenses.
Continually meet and exceed the operational and administrative expectations of employers.
Provide accurate administration of all paperwork generated at
Office level.
Quickly learn about new in-house database systems. Find and obtain information and documents quickly.
PC Skills Windows
Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Typing
Education EKURHULENI EAST COLLEGE 2004
Senior Certificate
isiXhosa, Business English, Computer Practice, Office Practice
Applied Accounting, Economics, Business Economics
PC TRAINING AND BUSINESS COLLEGE 2008
Certificate NQF4
Business Administration Services, HR Management, Customer Service, Media development, End- user Computer, Maths Literacy, Organisational Ethics, Communication Skills
PERSEVERE HOSPITALITY COLLEGE 2015
Hospitality management
Personal Hygiene, Customer Service, Time management Events Management
Experience 2012 - 2014
SAFEWORK CONSULTANTS
Office Administrator Safety Department
I was responsible for all administration in safety department, and making sure that training bookings are all done on time, and meeting minutes are distributed to relevant personnel within the department.
Taking and distributing meeting minutes to all SHEQ Practioners,
Assisting in scheduling monthly meetings
maintaining SHEQ electronic filing system
Liasing with clients concerning SHEQ training needs.
Following standardised company procedures relating to all aspects of Office performance.
Answering incoming calls in a professional manner.
Maintaining suitable and sufficient office stationary levels.
Establishing stationary requirements for the Office.
Updating databases with confidential and relevant information.
Coordinating and communicating social activities for the Office staff.
Reason for leaving: Retrenched
AIRPORT GRAND HOTEL AND CONFERENCE CENTRE
Assistant Events planner
2009 - 2011
Achieved within this role: I gained more experience in regards of dealing with different clients and on how to deal with them according to their different needs and desires.
Create regular dialog with clients regarding event bookings
Facilitate change managements
Ensure that clients anticipation and mitigation actions are emphasised
Ensure that key decitions are always incorporate risk insight along the events cycle
Make sure that the clients are happy all the time and make sure they have all the requirements they wanted for their workshops or conferences
Worked closely with Event Planner by conducting potential site assessments and cost estimates for
client events.
Notified Event Coordinator when certain expenditures were over budget.
Planned client recognition events from sending invitations to current clients to providing event site recommendations.
Reserved conference location arranged for refreshments and AV equipment for regional sales
meetings.
Reviewed, prioritised and created email communications
Booked talents
Coordinated and monitored event timelines and ensured completion within agreed upon deadlines.
Answered and responded to incoming inquires and forwarded to appropriate personnel
Assisted in both the design and content of marketing material to support event efforts.
Prepared records on program activities and progress status.
Maintained contact with clients via telephone and written correspondence.
Ensured all program recaps, results and updates in a timely manner
Reason for leaving: Limited duration of contract
PICK N PAY
Cashier
Achieved within this role: Best Cashier of the year 2007
2006 - 2007
Making sure that I have a great relationship with my customers and balancing my cash in my till and the end of the day.
Reason for leaving: Limited duration of Contract
References
MK
SHEQ Consultant
Safework Consultants
MISS MAGWA
Events Manager
Airport Grand an Conference Centre
MARCUS LE ROUX
Stock Control Manager
Pick n Pay
Contact this candidate