Customer Service Representative

MAALINI DEVI D/O KARUNAKARAN

BLOK M -**-***,SUBANG PERDANA 1 JALAN KEWAJIPAN, 47610, SUBANG JAYA,SELANGOR

HP: 012******* EMAIL: ************@*****.***

Job position applied : Customer Service Representative Objective & Experience

·Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

·Listen attentively to caller needs to ensure a positive customer experience.

·Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

·Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

·Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

·Memorized the company’s product offerings contributed sales by communicating product benefits and providing excellent service.

·Access electronic and paper cataloging systems to look up product information and availability.

Working experience

Call center in P1 Broadband as debt collector (outbound) – APR 2013-JUN 2014 ADD: JLN TEMPLER,PJ 46150 SELANGOR

REFER MR.ADRIAN (Executive leader) - 010*******

Customer service in Maxis prepaid (inbound) - JUN 2014 – JAN2015 REFER MR JEEVA GUNASEELAN (TEAM LEADER) – 014*******

Subject Matter Expert -AIG SHARED SERVICES(M) - SEPT 2015-present (03-27196819)

Duties&Responsibility

Handle US based insurance policies

-Issuing endorsements, processing renewal and new business according to insured's/broker's request.

-Responding to broker's or insureds inquiries through email and phone call -Provide floor support to the team

- Supervising team

-Assist staff to resolve critical cases

-Prepared SOP & QRG according to current update from business partner.

-Conducted product knowledge training to new employees & cross trained tenured staff to a new process.

MAALINI DEVI D/O KARUNAKARAN

BLOK M -02-009,SUBANG PERDANA 1 JALAN KEWAJIPAN, 47610, SUBANG JAYA,SELANGOR

HP: 012******* EMAIL: ************@*****.***

Education

2010 – Graduated SPM 5A 5B (BM, BI, & MATHS SCORED A)

2012-2013 - Graduated Foundation in Science

2013-2018 – Bachelor in Biomedical

Skills

· Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

· Showing them that I’m doing everything possible to accommodate them (instead of saying ‘no’ to a request, say something like ‘Let me see what I can do’).

· Being willing to go the extra mile to please them and understanding that it is the perception in the customer's mind that really matter.

· Come up with a quick system for when I come across a customer who has a product problem.

· Quickly manage the keyboard . 30 wpm

· Awards

*Zero medical leave certificate

*SILVER Award

*GOLD Award

·

Additional information

-Willing to work night shift.

-Willing to work on public holidays.

-Able to start immediately

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