Human Resources Learning

GLORIA DCRUZ (MA, Associate CIPD)

587-***-**** ● 840 9th Street SW, Calgary, AB T2P 2T1 ● ******.*****@*****.*** ● Gloria Dcruz Bhatia

Professional Summary:

HR CIPD professional with over a decade of Global FMCG expertise in People Development, Competency Development, HR Compliance and Employee Relations in line with Lean principles.

Core Competencies:

Employee Relations

Lean Management

HR Compliance

HR metrics reporting

SAP systems experience

People Development

Competency Development

Training Design & Effectiveness

Implementing Learning Management System

Advanced Excel/ Survey Analysis

Professional Experience:

Kansai Paints

HR Consultant August 2016 to October 2016

•Enabled the successful ISO 9001 Certification for the market by designing and deploying the Performance Management and Training platforms over a two months period

Nestlé

Regional HR Lean Management & Compliance June 2015 to June 2016

•Facilitated a three year unified strategy and deliverables across 13 countries by leading goal alignment for the HR teams

•Drove the three-year strategy by establishing and developing the capabilities of the Lean Pillar Team

•Unified HR policies for 13 countries across the market, setting in place a policy archive

•Achieved 100% successful HR audits by coaching entities to ensure compliance with corporate business principles and international & local labor laws & regulations

•Increased employee empowerment and retention by creating effective action plans with Department / Country Heads driven by the Employee Engagement Survey

Nestlé

Competency Development Specialist November 2012 to May 2015

•Designed and implemented the Learning Management System (iLearn@Nestlé) across the market of 13 countries to drive the effective use of Digital learning with a 100% adoption rate which was recognized on a global level

•Designed customized Training material to cater to Business requirements (change management, support in implementing key projects), while continuously improving by incorporating key insights within the curriculum

•Implemented training effectiveness across 100% of the curriculum by measuring reaction, learning and behavior for all programs leading to a streamlined effective curriculum

•Aided the business by designing the On-boarding programs for new-joiners & transferees for a faster integration

GLORIA DCRUZ (MA, Associate CIPD)

587-***-**** ● 840 9th Street SW, Calgary, AB T2P 2T1 ● ******.*****@*****.*** ● Gloria Dcruz Bhatia

Nestlé

Market Training Coordinator June 2010 to October 2012

•Redesigned and deployed soft skill trainings based on gaps in the competency matrix with ownership of budgets and subject material

•Organized training sessions across the market in coordination with local HR

•Coordinated nominations with Department / Country Heads and HQ (Switzerland) as a point of contact for global training curriculum

•Designed and published 10 bi-monthly Leadership newsletters for the market to reinforce the coaching and mentoring mindset

•Provided expertise as Subject Matter Expert on Employee HR Portal on SAP mainly through on-boarding training sessions to facilitate Employee Self-Service

Nestlé

Performance Development Executive January 2009 to May 2010

•Managed budget and data analysis market-wide people initiatives

•Co-ordinated SHL tests and Panel Interviews for Development Boards (promotions)

Nestlé

Sales Training Executive November 2006 to December 2008

•Evaluated and continuously enhanced the training material based on successful practices, field observations and training feedback

•Contributed to the successful organization of Sales Training for the Zone (Africa, Oceania and Asia)

Personal Development:

Master of Human Resource Management (Associate CIPD) Middlesex University Business School 2014

Bachelor of Commerce St. Agnes College 2005

(Major in Personnel Management and Industrial Relations)

Training Design Wilson Learning 2014

Essentials for High Performance Development Dimensions Inc. 2013

Everyday Coaching - without Direct Reports Development Dimensions Inc. 2013

Myers-Briggs Test Indicator (MBTi) Nestlé Internal 2013

Train the Trainer RogenSi 2013

Value Creation Revised Nestlé Internal 2012

Working Sm@rt with MS Outlook Priority Management 2012

Project Management Simulation ProTraining 2011

Communication Skills ProTraining 2010

Powerful Presentation Skills ProTraining 2010

Influencing & Assertiveness Skills ProTraining 2009

7 Habits for Highly Effective People Franklin Covey 2008

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