Administrative Assistant Customer Service
Resume:
Virginia Beach, VA *****
*********@*******.***
SHERI HIGGASON
AVAILABILITY: July 15, 2019
SUMMARY
Experienced administrative assistant currently
looking for a job in which I can provide clerical
support, quality customer service, and act as an
extension of the organization.
EDUCATION
Mansfield School of Business, Virginia Beach, VA
Diploma, 1989 - Medical Office Assistant
Tidewater Community College, Virginia Beach, VA
1987 – General Business Courses
Princess Anne High School, Virginia Beach, VA
Diploma, 1987
SOFT SKILLS
Demonstrated effective business writing skills
Excellent grasp of grammar
Professional telephone skills
Managing time
Focused on urgent and important tasks
Avoiding procrastination
Following up
Showing strong attention to detail
Meeting deadlines
Adapting to shifts in priorities and urgencies
Assuming responsibility & accountability for
assignments and tasks
Exhibiting good interpersonal skills
Collaborating with others
HARD SKILLS
Providing administrative and process support
for various departments in non-profits and
higher education
Acting as an extension of the organization by
assisting through:
Donor database development
Cross training
Solicitation material creation
Active communication
Sponsorship proposals and Invoices
Generating reports related to donor giving
activities & revenue data
Responding to client requests
DEVELOPED EXPERIENCE
As a Coordinator of Gift Processing...
● Assisted in generating financial reports
● Worked as an active and involved member of
the team performing any task needed to
support the overall functions of the
Advancement team. This included customer
calls, taking corrections and information
from donors and mailing solicitation letters
as needed
● Provided overall clerical support to
department team to include:
o Inputting donors into the database
system
EMPLOYMENT HISTORY
July 2018 to January 2019
Administrative Assistant to the CIO
Virginia Wesleyan University in Virginia Beach, VA May 2005 to July 2018
Coordinator of Gift Processing
Virginia Wesleyan University in Virginia Beach, VA February 1992 to May 2005
Administrative Assistant
American Heart Association in Virginia Beach, VA
April 1990 to February 1992
o Assisted in composing
acknowledgement letters and
receipts
o Assisted in maintaining account
accuracy and ensuring high customer
service
● With support from directors, identified and
corrected any billing errors or issues prior to
end of month
● Correctly input client billing adjustments
within the same month pledge reminders
were sent
● Communicated and worked as a team player
both internally and externally
● Attended trainings and event planning
meetings
● Assisted in researching problems that
developed with accounts and had to
troubleshoot the issue developing a
satisfactory conclusion for the customer
needs
● Assisted Business Office on special research
including the audit, reconciliation of month
end issues
● Handled the daily general clerical functions
such as filing, answering phones, creating
correspondence and calculating outstanding
balances to quote customers when they
called
● Arranged and distributed various event
advertising materials to the proper areas in a
timely manner
● Provided exemplary customer assistance
● Maintained files and account activity for
donors
● Prepared research and daily financial reports
as needed for the Business Office
● Cash handling, deposits and mail opening
State Health Department
Office Services Assistant in Virginia Beach, VA
DEVELOPED EXPERIENCE CONT’D
As Administrative Assistant...
● Leveraged excellent customer service for the
CIO as well as internal and external clients
● Scheduled appointments and maintained
calendars for department
● Contacted vendors, prepared meeting
materials, attended and recorded minutes of
meetings
● Flexibility to occasionally work outside normal
business hours in the event of deadlines or
events
● Provided outstanding internal and external
client service
● Formed and continued key internal and
external client relationships
● Recruited volunteers for events throughout the
year
● Managed volunteer projects such as mailings
As Office Services Assistant...
● Oversaw appoint scheduling for four clinics
● Assisted in confidential AIDS surveillance and
related lab reporting criteria
● Provided educational material and referral
assistance to the community
● Maintained clinic supply inventory and
ordered as needed
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