Customer Service Property Manager

Nideesh Bhaskaran

Al Wakra, Qatar

*******************@*****.***

Mobile No. +974-********

Notice Period –One Week

Summary

Seaking For a Job Opportunity in a distinguished Company in the Field of Management, Operations, Business Development or Customer Service.

Experience

Position & Company Name Key Responsibilities and Achievements Years Fault Reporting Center Operator

Facilities & Maintenance Management

Company (FMM), Qatar.

Hamad International Airport Project

FM007/FM0122)

• Recording the Requests onto The ORACLE CMMS

System

• Dispatching Requests to The Shift Breakdown Team

• Closing the Loop of Each Request till Completion.

• Issue Vehicle / Infrastructure Keys and Monitor / Manage This Movement. Assist Permit to work,

Change requests and daily/weekly/monthly reports

• Record / Report All Safety Incidents and Security related concerns

• Coordinates and Provide administrative support to asset management and procurement. Operates the

Maintenance Department Fault Reporting Centre, By

Attending to User Telephone Requests.

2019 - Present

Data Entry Clerk /Admin Support

Procurement & Asset Department

Al Asmak Facilities Management-

Regency Group Holding, Qatar.

• Coordinates and Provide administrative support to all areas of the Asset/Procurement department

• Recording the update onto The ORACLE System

• Preparing daily and monthly attendance sheet,

monthly sales report.

• Assists in the transfer and/or disposal, and storage of customer property at the assigned base.

• Record all PO details sent to supplier for track deliveries.

• Update the status of tagging and deliveries record.

• Update Inward, Outward tracker for documents /

Inwards record sent and out.

• Uploading of records in Asset tracking system.

• Prepare/Sending Gate pass and Asset Transfer form for PM approval.

• Respond to queries regarding purchase records of asset.

• Undertakes other duties and responsibilities as and when required

2016 - 2019

Receptionist/Admin

Al Asmak Facilities Management-

Regency Group Holding, Qatar

• Assists residents of the building

• Assist management in coordinating all office services activities and facilities activities.

• Responsible to requests for technical assistance in person, via phone, electronically. Diagnose and

resolve issues. Research questions using available information resources. Advise user on appropriate

action. Follow standard help desk procedures. Log all help desk interactions. Administer ORACLE CMMS

System. Redirect problems to correct resource.

2014 - 2016

Identify and escalate situations requiring urgent

attention. Track and route problems and requests and document resolutions. Prepare activity reports.

Inform management of recurring problems. Stay

current with system information, changes and

updates.

• Assisting housekeeping in day-to-day activities

Preparing Housekeeping job assignments including

internal housekeeping service, preparing daily and monthly attendance sheet, creating job card for all housekeeping related concern, issuing keys and

supplies to Housekeeping Attendants, preparing

invoicing and Collecting payment.

• Always assist any new tenant who is looking for the apartment to rent.

• Assists approved guests in entering the building and gain authorization as necessary.

• Take messages; give advice or transportation,

business services or entertainment.

• Possess excellent communication skills as well as interpersonal skills.

• Have positive attitude towards work.

• Maintain a very organized and extremely clean

environment and oversee whole lobby condition and

all communal area conditions.

• Attend to resident complaints including electricity, water, internet, housekeeping, furniture fittings and equipment and requests and transfer any work orders to the maintenance supervisor or to the appropriate person or department.

• Attend to and monitor any resident needs at boom gate entries to car park as necessary.

• Always assist Scheduling planed preventive

maintenance work sand general maintenance.

• Coordinates move-ins with owners and with the

property coordinator while arranging suitable lift access.

• Maintains key and entry cards register.

• Provides faultless service of the highest standards to owners and guest.

• Assisting the property manager and property

coordinator as requested.

• Prepare weekly and monthly reports to the property manager on cleaning and maintenance.

Car Rental Agent

Regency Fleets

Regency Group Holding - Qatar

• Presenting a Professional and friendly first impression of the firm to all visitors and clients

• Attending telephone calls & emphasize on turning every inquiry into a rental.

• Monitoring of daily reservations and ensuring that vehicles are available and met the needs of the

customers.

• Opening client's contract and explaining properly to them in a clear & concise way the charges, terms and conditions.

• Ensuring cleanliness of vehicle and that quality standards.

• Arranging for pick-up or delivery.

• Organizing Chauffeur driver when applicable.

• Daily checks of upgrades, replacements, breakdowns. 2012 - 2014

• Open and Close Rental Agreement

• Prepare the invoice

• Maintain a log book of driver’s movements

• Educate customers telephonically or face to face on requirements and documentation

• Maintaining daily business reports (DBR) &

organizing daily banking & attach banking slip to

DBR.

• Undertakes other duties and responsibilities as and when required

Backend Operation

Cams Pvt Ltd Kannur-India

• Handling both Transaction Processing & Redemption through ERP software.

• Quality checking the redemption request of

mandatory fields.

• Will prepare a Dividend funding control for all

weekly & monthly schemes.

• Posting the valid Purchase, Redemption, Switch-in, Switch-out, Transfer-in, and Transfer-out

transactions.

• Will check the redemption transaction like Bank

mandate, Authorized signature, and the scheme codes before processing the same.

2010 - 2012

Education

Qualification Institution Years

Bachelor of Economics Calicut University 2008

Diploma in Hardware and Networking LBS Center for Science and Technology 2009 Data Entry and Office Automation LBS Center for Science and Technology 2007 Certified First Aid Course Red Crescent 2016

Skills

Skill Proficiency level

Microsoft Office Expert

Customer Service/Housekeeping Expert

Oracle/ERP/CMMS/Hardware &Networking Expert

Procurement and Sourcing /Negotiation Expert

Self-motivated and good motivator Expert

Personal Details

Date of Birth: 11 April 1987

Nationality: Indian

Languages: English, Hindi, Malayalam, Tamil

References

Available on request.

Contact this candidate