Director of Front Office

Edvard Szabo-Veber

E-mail: *********.******@*****.***

Telephone: +974********

Address: Doha, Qatar

Work experience

Oryx Rotana Doha February 2018 — Present

Director of Front Office

Overlooking and managing the entire Front of House department including the Club Rotana lounge, Reception, Guest Services, Business Centre, Valet, Drivers etc. Motivating, coaching and counseling teams in a 400 bedroom property. Anticipating potential problems by reviewing and monitoring guest feedbacks, operational issues, business flow and associating performance to ensure high levels of customer satisfaction. Developing and implementing controls for expense management, addressing ideas and concerns at regular Profit & Loss meetings.

Introducing service elements with the understanding of the entire operations, to comply with company standards and guest expectations.

Consistently involved in various cross-departmental projects to assure the highest profitability and efficiency for the company.

Kempinski Hotel Corvinus Budapest September 2015 — January 2018 Front Office Manager

Overlooking the Front of House department including Reception, Guest Relations, Concierge, Doormen, Bell Service and Business Centre.

Motivating, coaching and counseling teams in a 349 bedroom property. Interviewing, hiring, training, developing and conducting performance evaluations of staff members. Resolving customer complaints, reviewing, monitoring and processing guest feedbacks. Assuring that the Front Office department operates with a sales attitude to maximise room revenue and to promote other hotel services and facilities.

Setting departmental objectives and delivering support for the team to achieve those. The Stafford London Hotel by Kempinski March 2014 — September 2015 Front Office Manager

Supervising day-to-day operation of the Front Office department and ensuring compliance with all policies, standards and procedures.

Assuring that the team will deliver an efficient guest registration at arrival, check-out, guest service, and telephone service, while making sure that all brand standards are being applied. Ensure regular and VIP Guests are recognised and that the service is delivered up to their expectations. Redesigning all operational procedures for increased efficiency at all work levels. Schedule team members to business demands and track team member time and attendance. Maximising revenue with various room up-sell techniques and cross-selling attitude to other facilities and services. Schlosshotel Velden (Austria) March 2013 — March 2014 Front Office Manager

Executive Team member of a re-opening five star flagship property Overlooking the operations of the Front Office and Housekeeping departments in a five star Flagship Hotel Responsible for a team of 25-33 people

Implementing new SOPs and service standards to meet the Flagship expectations as well as Leading Quality Standards (Front Office achieved the overall result of 92% at the LQA test) Day-to-day running of the operations

London Hilton on Park Lane November 2011 — March 2013 Assistant Reception Manager

Managing a team of 27 people in a 453 bedroom five star Flagship property Responsible for recruiting and training new team members Overlooking the operations of the Reception, Guest Services, Journey Ambassador and the Executive Lounge Sub-departments

Implementing new SOPs and service standards to meet the Flagship expectations Day-to-day running of the operations

Resolving guest complaints, monitoring guest feedbacks Creating Personal development plan for the individuals to improve their skills London Hilton on Park Lane March 2011 — November 2011 Reception Supervisor

Managing a team of 15 people in a 453 bedroom five star Flagship property Overlooking day-to-day business

Upholding service standards and resolving guest complaints Assuring that al daily tasks are completed efficiently (including credit checks) Dealing with reservations and cancellations

Planning the room allocations for future business dates The Ritz Hotel London June 2010 — March 2011

Reception Agent

Check-in and check-out guests,

Rooming guests

Cashiering

Allocating rooms according to the guest requests

Responsible for banking, balancing credit card charges, exchange of foreign currencies Finding the best solutions for guest complaints

Kempinski Grand Hotel des Bains

(Switzerland)

Receptionist

November 2008 — June 2010

Check-in and check-out guests,

Rooming guests

Cashiering

Responsible for banking, balancing credit card charges, exchange of foreign currencies Finding the best solutions for guest complaints

Education

BA in Hospitality Management, German language 2003 — 2007 Budapest Business School, Faculty of Commerce, Catering and Tourism References

References are available upon request.

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