Customer Service Manager

Evelyn Jones

Abbeville, SC *****

***********@*****.***

864-***-****

Work Experience

Personnel Manager

Wal-Mart-Greenwood, SC

May 2015-Present

Communicate company policy. Participate in monthly meetings. Open requisitions based upon hiring needs. Ensure dress code expectations are being communicated and followed. Check and respond to emails. Input availability and make changes as necessary. Time adjustments. Review attendance tracking and action exceptions daily. Review applicants and schedule interviews. Review LOA reports. Review Online W-4 History Application, Review I-9’s. Review Direct Deposit Exception report. Review WOTC for compliance. Conduct candidate preview call. Facilitate orientation, and training, Review time off requests. Maintain personnel documents etc..

Recruiter

Sykes- Greenwood, SC

January 2012-November 2014

Recruited all positions in the call center. Developed plans and timelines to meet client staffing needs. Interfaced and strengthened relationships with the HR department and Site Director to ensure employment needs were addressed in a timely manner. Responsible for employment advertising (paper and internet), posted positions internally and externally. Scheduled and coordinated interviews. Participated in job fairs, open houses, and recruiting events. Negotiated offers and prepared offer letters. Performed reference checks, background checks, and new hire paperwork.

Education Business Management

LaGuardia College

Skills

Microsoft Word, Credit & Collection, Customer Service, Team Building/Leadership/Staff Training and Development

References available upon request