Social Media Customer Care

CURRICULUM VITAE

Tshepiso Chauke

CURRICULUM VITAE OF TSHEPISO CHAUKE

Personal Information:

Surname: Chauke

First Names: Tshepiso

Title: Ms

Home address: 302E Nkomeni Street, Meadowlands Zone 11, 1852

Cell: 076*******

Date of birth: 1996-08-28

Age: 22

Identity number: 960**********

Nationality: South African

Marital status: Single

Health: Good

Driver's license: None

Criminal record: None

Education and Qualifications

High School: Fidelitas Comprehensive School

Matric subjects: English FAL (62%), IsiZulu Home Language(70%), Life Orientation (72%), Mathematical Literacy (61%),Business Studies (65%),Economics (53%) Tourism (69%).

(Copy of National Senior Certificate attached)

Year: January 2011 – November 2015

Business Administration Services – Further Education and Training Certificate (FETC) - (SAQA ID: 61595) – 140 Credits

(Institution: Meriting Company - Imsimbi Training)

Modules

1.Business Communication & Business Writing

2.Finance for Office Administrators

3.Customer Care

4.Administration

5.Mathematics (Financial, Statistics, General)

6.Work and Career Orientation

Additional subject: Emotional Intelligence (unit standard: 252031)

Year: April 2016 – July 2016

National Diploma: Tourism Management (University of Johannesburg)

Modules

1.Communication

2.Marketing

3.Tourism Operations

4.Travel Systems

5.Travel and Tourism Management

Year: February 2017 – In Progress

Position of Responsibility held at school & Varsity

1.Class representative [2012, 2014 & 2015]

2.Chairperson at Student Business Council [ March 2019 – In progress ]

3.Head of Religious & Grievance Affairs at University of Johannesburg APB ( Society Council ) - [ May 2019 – In Progress ]

Position of Responsibility in other areas

Worship Team Member & Assistance

Alto Singer & Backing Vocalist at Omni Praise

Languages

Speak: IsiZulu (good)

English (good)

Read: IsiZulu (good)

English (good)

Write: IsiZulu (good)

English (good)

Work Experience

1.Part-time: KKC Services

Position: Waiter

Duties: • Catering and serving customers.

• Write customers food orders on order slips.

• Prepare & serve speciality dishes at tables.

• Take orders from customers for food and beverages.

• Remove/clearing dishes and glasses from tables or counter, take them to

The kitchen for cleaning.

• Venue preparations: decoration, table setting e.t.c .

• Communicate with customers to resolve complaints or ensure satisfaction.

Period: 16 June 2016 - 09 September 2016

2.Volunteering: Omni Praise

Position: Social Media Manager

Duties: 1. Manage social media marketing campaigns & day-to-day activities

2. Developing relevant content topics to reach the company’s target customers

3. Create, curate and manage all published content (images, video, written and audio/podcast)

Period: 28 January 2019 – Present

References

1.Name: Ms Gumede

Position: Teacher at Fidelitas Comprehensive School

Cell: 078*******

2.Name : M Ongezwa Magudu Position : COO at Student Business Council

Cell:084-***-****

3.Name: Leslie Pillay (MBA)

Position: Facilitator (Imsimbi Training)

Cell: 076-***-****

4.Name: Bokang Mohapi

Position: Founder of Omni Praise

Cell: 065-***-****

Personal Attribute

I...

• Have ability to work under pressure and meet deadline

• Have good communication skills and good interpersonal

• Am pro-active, co-operative and keen to learn

• Am a good team -worker and have good sense of duty and acceptance

Contact this candidate