Employee Relations Human Resources

SUZANNE LAFLAIR – SPHR, SHRM-SCP

Falls Church, VA 571-***-**** ********@*******.***

Certified Human Resources professional with diverse and progressive leadership experience at global multimillion-dollar non-profits and law firms, seeking opportunity to grow professionally and undertake new human capital support and development initiatives. Produces valuable outcomes in end-to-end project management with a focus on quality assurance and superior customer service. Self-starter not afraid to “get hands dirty.” Takes a sensitive approach to confidential issues and develops conflict resolution strategies while displaying the highest standards of discretion. Speaks fluent Russian. Interim Secret security clearance.

EXPERIENCE & CONTRIBUTIONS

Insured Retirement Institute via Robert Half Washington, DC

February 2019 - June 2019

Acting Director of Human Resources

In short-term capacity, introduced Human Resources “best practices” to small DC association. Conducted I-9, personnel files and HR files audits and brought them to standard. Recruited for a COO, Director, State Affairs and Manager, Ops & Tech. Provided counsel to CEO on policies, internal investigations and terminations.

Allcom Global Services via Insight Global Reston, VA

July 2018 - February 2019

Acting Director of Human Resources

Temporary assignment. Hired to provide human resources support to two U.S. offices as well as ~200 overseas employees. Audited HR processes and brought them up to “Best Practices” standards. Implemented new recruiting strategies to identify candidates for strenuous overseas roles. Oversaw a staff of two HR Coordinators. ADP TotalSource.

PAE, National Security Solutions Arlington, VA

2016 – 2018

Human Resources Business Partner

Delivered essential on-site human resources support to 300+ employees who staffed critical programs within the PAE, National Security Solutions division. Provided full suite of HR services and solutions while serving as a strategic business partner to NSS program directors. Presented all in-person and remote New Hire Orientations. Became SME for Service Contract Act (SCA) employees. Created and maintained monthly Employee Relations reports for executive management. Extensive Workday usage.

BANNER & WITCOFF via Robert Half Legal Washington, DC

2016

Human Resources Manager

In short-term capacity, delivered HR support to law firm of ~30 attorneys and ~100 staff and legal secretaries. Full cycle recruiting (search, Skype screens, in-person interviews, selection, offers, onboarding) of administrative staff and paralegals. Resolved several complex Employee Relations issues. Supervised all secretaries and paralegals.

LAFLAIR HR CONSULTING ASSOCIATES Falls Church, VA

2015 – 2016 Director

Sole proprietor providing Human Resources guidance and advice on FLSA issues, workplace policies and procedures; create employee manuals and handbooks.

AMERICAN COUNCILS FOR INT’L EDUCATION Washington, DC 2011-2015

Director of Human Resources

Delivered American and expatriate Human Resources support. Scope of accountabilities included recruitment, onboarding & retention, compensation & benefits administration, performance management, employee relations, legal and regulatory compliance, and staff development for approximately 155 American Councils D.C. staffers and ~30 expatriate employees located across the globe. Supervised and mentored Recruiter, HR Generalist and 3 person Office Admin staff. Represented AC in local, national and international benefits & compensation surveys and provided HR data and metrics for federal contracts. Made recommendations to executive management that met ACs’ strategic and financial objectives.

Managed American Councils’ employee retirement plan and spearheaded the identification and selection of both a more robust 403(b) plan management firm and investment services provider. Oversaw all employee-client interests including yearly investment performance reviews presentations, staff transactions and summary reports.

With brokers, made employee financial education presentations. Initiated 1-on-1 meetings between staff and financial advisors, resulting in stronger employee investment decisions. During my tenure, staff personal investment portfolios increased an average 7 - 10%.

Directed AC’s implementation of ADP’s new Human Resources tool and employee portal, “Workforce Now,” a Web-based management and employee staff resource for all AC U.S. and expatriate staff members.

Worked in partnership with insurance brokers and AC executive management to review, negotiate and select U.S. employee benefits offerings, including three separate health insurance plans, dental, vision, life and long-term disability coverages, as well as distinct overseas health and evacuation insurance plans for expatriate staff.

CRDF Global (formerly U.S. CIVILIAN R&D FOUNDATION) Arlington,Virginia

2000 – 2011

Director of HR and Administration

Recruited by CRDF’s first President, challenged to establish a human resources and administration infrastructure for U.S. headquarters and Eurasian operations; HR duties 70-75% time. Provided full cycle Human Resources and Admin support to ~110 U.S. staff and 31 host country nationals in Russia, Ukraine and Kazakhstan. Accountable for $2 million annual budget. Presented HR analytics at Board meetings. Investigated sexual harassment, national origin and gender identity discrimination allegations. Integrated local national staff into the U.S. operations and office culture.

Initiated and directed a Hay Group analysis that created more appropriate internal and external compensation; lowered CRDF salary budget by approximately 7%.

Researched and introduced a quantitative/qualitative web-based performance management tool, Success Factors, to CRDF. Reduced total review period by more than one month.

Managed all office insurances including employee benefits insurances coverages (health, life STD, LTD) and corporate insurance coverages such as property, general liability, EPLI and D&O policies.

Served as organization’s Facility Security Officer (FSO). Granted SECRET clearance. Processed all organization’s security clearance applications.

CLEARY, GOTTLIEB, STEEN & HAMILTON Washington, D.C. and Moscow, Russia Prestigious Wall Street law firm 1995 – 2000

MA, Russian Area Studies, School of Foreign Service, Center for Central European, Russian and Eurasian Studies, Georgetown University, Washington, D.C.

BA, History & Russian; Certificate in International Relations, University of Rochester, Rochester, NY

Contact this candidate