Employee Relations Manager

Mandakini Rout

Contact No: +91-842*******

Email Id: *****************@*****.***

Address: Evershine Nagar, Malad West, Mumbai-400064 Career Objective

Forward thinking individual with refined interpersonal and multitasking skills. Looking forward to join a progressive organization as a Human Resource Specialist to provide high end administrative support in the Human Resources department.

Work Experience

Current Organization: Sutherland Global Services (April 2017 till date) Title: Associate Professional HR - HRSS

Handling employee grievances related to policy, system access, benefits for Philippines, Malaysia, China employees

Will issue Experience letter, Offer letter, Certificate of Employment

Coordinating with HRs and Managers overseas related to employee data management, employees joining formalities

Responsible for the development and delivery of effective and measurable employee engagement survey

Working with Global time and attendance team on attendance sheet to address priority topics like sending payroll hold report to managers, compensation team for salary release

Assisting employees and managers with the access to system

Maintaining employees database in PeopleSoft 9.2

Updating the reports on day to day basis to understand and keep a track of workflow

Sending suspend case analysis reports to managers and AVP for quality purpose

Perform Background verification check for Philippines, Malaysia, India employees Previous Organization: Ceasefire Industries Ltd (May 2016 to April 2017) Title: Assistant Manager – Business Development

Key Account Management for fire safety & security products

Cost Estimation

Annual Maintenance for the all kinds of fire alarm system, fire suppression system, security system

Conducting Fire Safety Training & Demonstration

Skills and Abilities

Employee Relations

Decision Making

Excellent Communication skills – Written & Verbal

Training and Development

Strong team orientation

Flexible and Adaptable

Assertive Approach with process improvement

Standard Operating Procedure (SOP) creation

Tools used

PeopleSoft 9.1 and 9.2

ServiceNow

People Portal

Oracle Fusion

Iroz and Kronos

Prohance

Taleo

Excel for Report

Educational Qualifications

MBA (PGDM HR) from Birla Institute of Management and Technology, Bhubaneswar in 2016 with 6.75 CGPA

Graduation from Sailabala Women’s College,Cuttack, Odisha in 2014 with 60.28%

12th pass out from Hi-Tech Science College, Bhubaneswar, Odisha in 2011 with 68.66%

10th pass out from Bethany Convent, Paradeep, Odisha in 2009 with 66.58% Internship

Project: Comparative Study of Emotional Intelligence and performance of employees Statement of Project: Emotional Intelligence is one of the key factors of employee performance. Location: SREI Infrastructure Finance Limited, Kolkata Duration: 2 months

Achievements

Received an appreciation email from the stakeholders for going the extra mile

Received certificate for my 100% quality performance in resolving employee’s grievances

Was appreciated by Manager for my work

Received an appreciation from management for my dedication to learn new things

Conducted fire safety training and demonstration for various clients successfully

Conducted Fire Safety Demonstration successfully for clients

Was appreciated by the management for the SOP creation of termination and reinstatement Personal Information

Father’s Name: Kishore Ch Rout

Date of Birth: 28/01/1993

Languages Known: English, Hindi, Odiya

Mandakini Rout

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