Engineer Manager
Resume:
JOY T. MARIÑAS
Blk. **, Lot ** Don Alejandro St. Greenfields 3 Subdivision, Novaliches, Quezon City, NCR, Philippines 1117
H: +63-2-3587671 C: +63-917-******* ***********@*****.***
Career Profile
A seasoned IT professional with more than 14 years of strong technical and analytical capabilities in IT networking devices such as Cisco, Incident/Change Management and IT Compliance/Governance.
Certifications and Competencies
Cisco & Aruba devices
Checkpoint & Palo Alto firewall devices
Routing protocols
CCNP
ITILv3 Foundation certified
Lean Six Sigma (Yellow belt) certified
Kepner Fourie itRCA Foundation
Incident/Change Management
IT Compliance/Governance
CCNA – Data Center
Career History
Project Manager February 2019 to April 2019
Sonet Global Technology – Upwork (Home-based job)
Manage all project requirements (both technical and non-technical), check and work with procurement team regarding the equipment availability, and gather all project resources
Ensure all clients’ concerns are handled effectively and communicate it across to all related teams
Effectively communicate project expectations to all team members in a timely manner and facilitate project management and project status review
IT Process/Compliance Analyst (2nd hat) January 2015 to October 2018
ANZ Global Services Operations – Manila
Governance owner for 34 countries’ life cycle assets and its control
Monitor the end-of-support (EOS) information, track its remediation details for the EOS assets and document outcomes from regular Product Life Cycle Process review meetings
Key accountable person in forecasting the asset lifecycle matrix to the higher management to understand its risk and impact for business
Manage company's financial risk as part of the life cycle and asset management
Senior Network Analyst (1st hat) January 2015 to October 2018
ANZ Global Services Operations – Manila
Develop/Deliver network solutions which are compliant within ANZ process and standards
Delivery of Network solutions to meet business requirements and agreed service levels.
Ensure implementation of tools and processes in accordance with global standards for infrastructure solution delivery
Deliver network solutions which are matched to business needs, and transparently reflect service performance and cost attributes.
Accomplishments:
Consistent one of the top performers in accomplishing BAU requests
Entrusted with IT compliance task covering the end-of-support information for network devices and asset management
NOC Lead Consult Engineer January 2009 to January 2015
Verizon Communications – Philippines
Provides expert level technical support on a wide variety of technologies providing 2nd level technical support for customer's Global network environment including but not limited to network incident identification, documentation, escalation and resolution, change request reviewing/planning and implementation, identifying root cause of a problem and record in one database
Reviews, plans and implements customer-initiated change requests that are ITIL-compliant change management
Owns resolution of complex customer issues through data gathering, isolation and problem analysis
Accomplishments:
First Filipino ambassador to represent NOC Philippines facility to meet Verizon’s prime customer in the US
Regarded as Assistant Manager within the team and go-to person of team mates for system processes
NOC Consult Engineer July 2007 to January 2009
Verizon Communications – Philippines
Primary responsibility is to perform end-to-end trouble isolation and repair on physical layer to include T1, 56k, 64k, Frac-T1 and Multi-Meg data circuits within Managed Network Solutions Operations Group.
Interact with Customer Service Centers, Network Management Centers, Verizon Business Operations Group, LECS, Account Teams and Customers to facilitate isolations and repair of faults in the network within established baseline objectives.
Looks actively at the alarm handler board to see if there’s an open ticket for a newly monitored alarm/s then appends it to an open ticket with a distinct event ID
Accomplishments:
Promoted as Level 2 NOC Engineer (January 2009)
Data NOC/Provisioning Engineer July 2004 to July 2007
Bayan Telecommunications Inc.
Provisions circuit such as DSL circuits, Frame Relay, IPVPN, ATM channels, Leased line and network-related service work orders and engineering work orders
Single point of contact on all circuit collection initiated as temporary deactivation and/or reactivation of service as well as request for additional IP addresses
Manages bandwidth allocation and preservation for mission critical traffic and assigns IP addresses and management of DSL service
Accomplishments:
IPVPN activation of Bayantel’s corporate clients (January 2005 – July 2007)
One of the pioneers in Ericsson’s IPDSLAM commissioning (April 2005)
Regarded as a Senior Provisioning Engineer (2006-2007)
Education
Bachelor of Science in Electronics and Communications Engineering April 2003
MAPUA INSTITUTE OF TECHNOLOGY
Cisco Networking Academy Graduate March 2003
MAPUA INSTITUTE OF TECHNOLOGY
Seminars and Trainings Attended
Facebook Ads Strategy – June 2019
Operational Excellence Academy (Agile, Human-Centered Design, Lean, Continuous Improvement and Capacity Management) at ANZ Facility – October 2018
Agile Training at ANZ Facility – May 30, 2017
Kepner Fourie itRCA (IT Root Cause Analysis) Foundation seminar – October 2016
Business Process Continuous Improvement using Lean Six Sigma Seminar – February 2016
CCIE Routing and Switch Advanced Workshop 1 (May 2013) by Narbik Kocharians at Verizon Alabang
Juniper JUNOS Enterprise Switching, Routing Essentials and Intermediate Routing (November 2012) held at Verizon Business
CCNP – Service Provider (October 2012) by FastLane held at Alabang City
CVoice Training (May 2011) conducted by Fastlane held at Makati City
Juniper JUNOS Operating System (April 26-29, 2011) conducted by Juniper Education held at Verizon Business
Juniper WXC (April 2009) conducted by Juniper Education held at Verizon Business
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