Customer Service Accounting

Sandra Mack

**** ***** *****, **********, ** - 334-***-**** – ********@*****.***

Enterprising, meticulous and technically skilled accounting professional; notorious for accuracy, attention to detail and timeliness in managing disbursement functions for diverse-industry employers. Accounting, Non-Profit and Profit Accounting, A/P career spans 25 years of experience in manufacturing, retail, higher education and other industries and has included accountability for the processing of up to 75,000 invoices ($100M) per month. Backed by solid credentials (MS in accounting) and proficiencies in generally accepted accounting practices (GAAP) as well as MS Office Suite (Excel/Word/Access) Great Plains 8.0 software, Crystal Reports, QuickBooks, ERP/EDI systems, EFTPS Federal Tax System, SAP, Legacy, LexisNexis, FAMIS, ADP Payroll, ADP etime Software, People Soft 9.0, ORACLE, SQL Server 2012, WordPerfect, Mas90, Main Saver, State of Alabama Accounting and Resource System (STAARS),QuickBooks Pro and Quicken, Peachtree, Typing 45-50wpm, Lotus 1-2-3, Windows NT, Analyzing Dunn & Bradstreet reports and Certified Public Manager (CPM I) certificate.

Key Skills

Financial Reporting

Internal and External Auditing Procedures

Corporate Accounting & Bookkeeping

Payroll Administration & Human Resources

Vendor Negotiations & Management

MRP, ERP, EDI & Financial System Technologies

25 years’ experience in various accounting management

Journal Entries & General Ledger

Teambuilding & Staff Supervision

Accounts payable, accounts receivable, collections, and auditing

Professional Experience

12/2018 – 04/2019 Director of Accounting Embassy Suites Montgomery

Oversees operational accounting, including inventory, cash, accounts payable, fixed assets, including lease accounting, and related controls and budgeting matters. Works to analyze unusual transactions and supports the business in analytical reviews and reporting. Provides support for system enhancements and develops reports and other tools to support reporting capabilities. Assist in the development of strong internal controls processes and the ongoing maintenance and evaluation of controls and related documentation. Leads key aspects of monthly and quarterly close for the end-to-end process which results in footnote preparation and analytical assessment of accounts. Ensure an accurate and timely monthly, quarterly and year end close; ensure the timely reporting of all monthly financial information. Perform or supervise month-end accounting activities such as reconciliations and journal entries. Review calculations of significant / high risk estimates and/or unusual items. Assist with system and software implementations as needed. Assist in managing relationship with internal and external auditors and organizing support, communicating company accounting decisions. Work with the Corporate Controller to initiate, review, and implement process improvements across the department while maintaining the integrity and accuracy of the underlying accounting records. Assist with the development and implementation of internal controls and preparation of SOX 404 compliance. Collaborate with team members to ensure that the Accounting department is operating effectively by evaluating performance against goals, improving processes and systems where necessary, cross training staff to mitigate dependencies and developing the team.

08/2016 – 07/2018 Auditor State of Alabama Board of Education Plans financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; preparing audit scope and objectives; preparing audit programs. Assesses compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation. Assesses risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues. Ensures compliance with State/Federal laws, rules, and regulations. Verifies assets and liabilities by comparing and analyzing items and collateral to documentation. Completes audit work papers and memoranda by documenting audit tests and findings. Communicates audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports. Improves protection by recommending changes in management monitoring, assessment, and motivational practices, in the internal control structure, in addition, in operating processes; identifying root causes. Supports external auditors by coordinating information requirements. Provides financial control information by collecting, analyzing, and summarizing data and trends. Analyze trends and areas for cost improvements. Work with IT in the development of custom Accounting applications. Audit carrier pricing and structure to identify potential savings. Protects organization's reputation by keeping information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Contributes to team results by welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.

06/2011 – 08/2016 Revenue Examiner Supervisor State of Alabama Department of Revenue

Supervise and mentor a staff of 27 professionals to implement revenue and tax procedures, develop performance standards, evaluate work performance of subordinates, identify developmental and training needs of employees and provide or arrange needed training; finds methods to improve work productivity or quality of work directed. Interview candidates for positions and recommend appointments, promotion reassignment to such positions, oversees the general accounting function, which includes inter-company accounting, cash management/reconciliation, financial reporting, balance sheet management and royalty management, accounts payable, accounts receivable and payroll, reconciled daily accounts, compiled accounts receivable record; prepare weekly, monthly, and quarterly reports. Document and maintain complete and accurate supporting information for all financial transactions. Develop and maintain financial accounting systems for cash management, accounts payable, accounts receivable, credit control, and petty cash. Provide Team Leadership to Exception Processing function, developed internal controls to ensure tax payments & documents received from the tax divisions are accurately identified, entered into database, and received by the vendor within 24 hours of receipt. Audit and reviews tax payments and/or returns to ensure documents are properly analyzed by vendor and are valid items to be returned to the division per processing guidelines, develop and write procedures for Exception Processing so that tax payments and tax documents are accurately identified, tracked, and delivered. Manages the UPS tracking database ensuring that the information is accurately recorded in the database to ensure information is accessible and retrieval in a timely manner. Work on individual and team projects, managed assigned accounts. Train new-hires and perform supervisory duties analyzing and maintaining daily and monthly reports for Exception Processing and Call Center. Tracked monthly revenue and expenditures. Gathered necessary documentation for internal and external audits, requested files from clients and associated companies, prepare information in appropriate forms for release to clients. Budget analysis ensures compliance with State/Federal laws, rules and regulations. Educate Commissioner, Assistant Commission, Director, Assistant Director and managers on financial and budget matters. Enter information into tracking database for use by audit staff. Taxpayer collection of revenue visit business establishments for collection of delinquent revenues. Issue warning letters, LexisNexis software, auditing of taxpayer. Examines tax returns and related documents to determine completeness, corrections, and conformity with specific tax laws and regulations such as sales, use and/or business assessment and/or final notices to non-responsive taxpayers. Oversees the management of and ensures accuracy in accounting, budget matters, procurement, and internal control systems; Prepares and maintain necessary documents of delinquent accounts, collect revenue, calculate collect penalties, interest, revenue, and fees. Ensures that company financial records, under responsibility, are maintained in compliance with company policies and US GAAP, responsible for reviewing monthly/quarterly account reconciliations and other documents to ensure this compliance, ensures that company financial reports are prepared in compliance with policies and directives, US GAAP and SEC reporting requirements, Supervises the completion of Federal and State tax reporting requirements (including income, property, sales and use, payroll and other local taxes), insurance reports and other reports required by government regulation. Also, assists Corporate Tax, Treasury and Risk departments with dealing with tax related issues and meeting reporting requirements

03/08 – 11/2010 Payroll Technician II/Personnel I Miami Dade County Elections

Payroll of more than 3000 County Employees, Elections Liaison between business finance and credit risk management, Human Resource Assistant. Resource Assistant, budget cost analysis; background check and fingerprinting, voter service preparation, maintain thorough knowledge of all employee groups and bargaining agreements. maintain and audit employee time worked/time missed records, process contract and Personnel Action Forms maintain all deductions in compliance with federal, state, and county guidelines, implement new and ongoing procedures, procurement, purchasing, provide support and training to district personnel in using payroll data, prepare reports as required by State and Federal law, Governing Board Policy, and as requested by administration. Analyze payroll data and prepare journal entries. Exercise judgment when dealing with confidential information, communicate effectively, and provide technical assistance with staff, and other job-related duties as assigned. Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. Maintained company personnel policies, benefits, and procedures to employees or job applicants. Coordinate election sites, Accept absentee ballot requests and send, receive and verify absentee ballots, qualify candidates for county offices, Receive candidate campaign finance reports for county offices and make them available to the public, maintain election equipment, hire and train poll workers, remove voters from the registered voter rolls who no longer live in Florida, are deceased, or for any other reason are no longer eligible to vote in Florida, Receive financial disclosure reports from elected county officials and make them available to the public, record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations. Gather personnel records from other departments or employees. Examine employee files to answer inquiries and provide information for personnel actions. Provide answers to questions regarding examinations, eligibility, salaries, benefits, and other pertinent information. Compile and prepare budget reports and documents pertaining to personnel activities. Request information from law enforcement officials, previous employers, and other references to determine applicant’s employment acceptability. Process and review employment applications to evaluate qualifications or eligibility of applicants, arrange for advertising or posting of job vacancies, and notify eligible workers of position availability. Aid in administering employee benefit programs and workers compensation plans. Select applicants meeting specified job requirements and refer them to hiring personnel. Interview job applicants to obtain and verify information used to screen and evaluate them. Inform job applicants of their acceptance or rejection of employment. Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies. Prepare badges, passes, and identification cards, and perform other security-related duties. Execution and evaluation, voter registration, logistics and technology assessment and planning.

05/05 - 12/07 Assets Manager Port of Miami, Crane Management, Inc.

Assets Manager, (oversee third party property managers and leasing agents)researches and assists in developing, managing and monitoring activities of assigned properties and real estate projects; participates in developing program/project plans and budgets; develops and recommends asset management policies and procedures; plans, organizes and implements work activities to meet established real estate goals and objectives; contributes to real estate program and project compliance with all applicable laws, regulations and regulatory agency requirements, human resource coordination, Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter, Implementation, negotiating and monitoring of assets. Human resource coordination, payroll, maritime port reports of downtime, monthly reconciliation of general ledger accounts, prepared monthly allocations, reviews, audited and processed expense reports for board of directors. inventory analysis, yearly internal audit, vendor selections, supervisor of 6 employees within the purchasing department and administrative department along with 25 maritime longshoremen, which includes requests for proposal, request for bids, request for information, and request for quotes. IT support and troubleshooting for program irregularities, procurement, procurement negotiating, journal entries, maintain fiscal payroll for conduct periodic inventory count for internal company audits, acquisitions, workman’s compensation claims filing process. Responsible for the daily management of Accounts Payable and Accounts Receivable departments, staff of eight. High volume electronic invoicing and payables, including EDI specifications. Analyze trends and areas for cost improvements. Work with IT in the development of custom Accounting applications. Audit carrier pricing and structure to identify potential savings. Monthly financial reporting.US GAAP and SEC reporting requirements, supervises the completion of Federal and State tax reporting requirements (including income, property, sales and use, payroll and other local taxes), insurance reports and other reports required by government regulation, month-end closing, coordinates with company vehicle insurance broker, accounts receivable, accounts payable of 150 creditors, wire transfers and ACH payments, reconciliation of payments, prepare analysis of accounts and monitor accounts to ensure payments are up to date, resolve invoice discrepancies, vendor file maintenance and correspondence. Produce monthly G/L reports, month end closing and worked directly under Director of Operations and CEO.Examine, evaluate, or process loan applications. Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments. Evaluate data pertaining to costs to plan budgets. Communicate with stockholders or other investors to provide information or to raise capital. Submit delinquent accounts to attorneys or outside agencies for collection. Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. Prepare operational or risk reports for management analysis. Review collection reports to determine the status of collections and the amounts of outstanding balances. Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping. Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

06/04 - 04/05 Accounts Receivable Analyst Kelly Services (UPS Supply Chain Solution)

Accounts receivable, customer service, accounting, SAP, analyze thirty accounts, internal auditing, billing, reconciliation, prepare monthly time allocation and action plan reports, accruals, GAAP, and various general office duties.

02/04 - 07/04 Accounting Clerk Velkin Personnel Services Internal auditing, data collection, accounts reconciliation, corporate accounting, monthly revenue reports, compliance with company procedures and guidelines. Worked as office associate IV, Responsible for the daily management of Accounts Payable and Accounts Receivable departments, staff of eight. High volume electronic invoicing and payables, including EDI specifications. Analyze trends and areas for cost improvements. Work with IT in the development of custom Accounting applications. Parking department under the supervision of the Finance Director (Jim Stamos), and (Gladys Acosta) for the City of Miami Beach. (Temporary assignment)

06/01-09/03 Accounts Payable Clerk Brice Southern, LLC.

Accounting, 200 creditors, accounts payable, accounts receivable, internal auditing, wire transfers and ACH payments, reconciliation of payments, prepare analysis of accounts, vendor file maintenance, customer service, G/L reports, month end closing, payroll, collections, auditing, bank reconciliation, procurement, human resource clerk, information technology trainee, ensured compliance with company procedures and guidelines.

03/00-10/00 Loan Reconciliation Clerk I Colonial Banc Group

Accounting, daily general ledgers reconcilement sheets. Monthly subsidiary report systems used to reconcile 17 accounts to the general ledger. Journal entries reset any outstanding variances. Wire transfers, internal auditing, data entry, and customer service.

4/99-04/00 Accounts Clerk Easter Seal of Central Alabama

Accounts receivable, cashier, customer service, payroll, auditing, employee tax preparation, and collections. Prepare state funded contracts. Wire transfers and ACH payments, accounting, reconciliation, customer service G/L reports, month end closing, and general office duties.

Education

MASTER OF SCIENCE IN ACCOUNTANCY

UNIVERSITY OF PHOENIX – PHOENIX, AZ

BACHELOR OF SCIENCE IN ACCOUNTANCY KAPLAN UNIVERSITY – CHICAGO, IL

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