Manager Customer Service

CURRICULAM VITAE

MUHAMED NAUFAL

MOB. 009**-****-**** (Qatar)

MOB. 0091 854-***-**** (India)

Email: ******.****@*****.***

OBJECTIVE: A challenging position where my experience, education, accomplishments

will contribute to the success of your organization.

PROFILE: A persuasive, energetic and determined professional with sound logistic, and freight forwarding background possessing excellent oral and written communication skills. An expert in Logistics with more than 8 years experience in related field, and a skillful seller of services exploiting regional parameters. Approachable and friendly natured individual with innovative ideas. Effective performance in multi task environment and resourceful with the ability to asses all issues adequately and completing projects, producing professional results while adhering to rigid deadlines. Fully computer literate and a quick learner on relevant computer packages. A persuasive team builder with solid employee relation skills.

EXPERIENCES:-

From Oct 2015 to Dec 2017

Kuehne + Nagel L.L.C

Senior Sea Freight Import / Export Operations Executive

Doha - Qatar

Primary role were to handle Seafreight Import/Export operations in line with the overall company strategy and policies for the Seafreight Business Field, to develop and maintain profitable operations.

Duties and responsibilities were carried out in line with the National and Corporate Seafreight policies and in close partnership with corporate resources and other business fields and functional units.

Supervising the break bulk vessels discharging operation in seaport

Effectively handling the Import/Export sea freight shipments of the department.

To be able to practice the applications of freight and logistics management, in accordance to the general rules and conditions of International laws, business ethics and KN code of conduct.

Plan, Organize, Record, Communicate and Report operational activities to the HOD and other team members.

Team player with all stake holders of the operations process that includes HOD, other operators, internal departments, vendors, subcontractors, carriers, customs authorities, customs brokers,

Handle the operational responsibilities independently, in the absence of HOD, supervisors or subordinates.

To be an integral part in meeting departmental Volume/Financial targets set by the management.

Assist in trouble shooting in the operational work flow.

Follow corporate, regional and local management instructions.

To comply with all guidelines set by QSHE (Quality, Safety, Health & Environment)

Assist Seafreight manager to oversee the entire Seafreight operations/documentation and oversee stuff on daily basis.

To ensure smooth handling for all files and promote continues improvement.

Attend and replies to general Seafreight operational inquiries by clients and KN offices

Retrieval of documents from E-file and update client in time with the same. Ensure all customer requirements are processed prior to customs clearance shipment.

Prepare documentation and submit to the Customs broker in order to process customs entry

Follow up on customs releases, stops, detains and arrange examinations where necessary

Follow up with carrier for vessel arrival dates and collecting arrival notices along with required charges, and then arrange for collecting the D/O from the shipping lines and agents in time.

Hand delivery documentation to nominated transporter, monitor vessel discharge, arrange delivery of cargo in conjunction with third parties and client. Complete invoice within 24 hours of final Customs Release along with attaching all backups.

Identify and propose alternatives wherever required to meet customers' satisfaction

Immediately tackle and escalate challenges and look for solutions with the minimum risk and costs

Reporting to Sea freight Manager about daily operational activities.

From April 2008 to August 2013

PANALPINA QATAR WLL.

Project Coordinator / Customer Service

Doha - Qatar.

Follow up and expediting the PO’s from the date of issuance until the final delivery on site.

To ensure proper shipping documentation in place as per updated Qatar customs requirements.

Handling AIR & OCEAN freight incoming shipments from all over the world.

Planning & executing logistics plans for movement of critical / shutdown orders to meet the time frame and deadline date.

Expediting with global offices for moving the shipment within the stipulated time frame.

Representing client meetings

Updating client with the shipment status.

Handling AIR / SEA / OVERLAND Export shipments

Handling overland import shipments from Europe, Egypt and other GCC Countries including Jebel Ali & Hamriya Free Zone, Sharjah, UAE.

Coordinates all cargo bookings and reservations with both airlines and shipping lines.

Coordinate with clients for pick-up of their cargoes and arrange necessary export documents as per overseas requirements.

Airline bookings & flights confirmations

Preparation of air waybills and cargo manifest

Coordinate sea freight booking and pull-out empty containers with shipping line.

Preparation of ocean bill of lading

Negotiate rates with both airlines & shipping lines

Supervising the customs clearance of Import & Export cargos

Supervising the vessel discharging operation in seaport

From Mar 2002 to Dec 2006

Freight Forwarding Coordinator - for Airfreight, Ocean & Overland.

DHL Global Forwarding - Saudi Arabia

(Namma Cargo Services Co. Ltd. Al Khobar, Saudi Arabia)

From Jan 2007 to Nov 2007

Freight Forwarding Supervisor - for Airfreight, Ocean & Overland.

DHL Global Forwarding - Saudi Arabia

(Namma Cargo Services Co. Ltd. Al Khobar, Saudi Arabia)

An integral member in Saudi Arabia for one of the World’s largest Logistic Provider. Effectively marketed the Brand Name and Networking Specialties, contributing large-scale selling of the service. Focused on the Oil & Gas Industry of the region to enable supreme results. Achieved targets constantly earning wide appreciation form the company. Duties and Responsibilities include:

Moving AIR / OCEAN freight shipments from all over the world.

Independently handling shipments coming from worldwide for the clients.

Providing expert opinion to overseas agents regarding documents requirements in Saudi Arabia as per the requirements of updated Saudi customs.

Handling various projects independently.

Team Leader with reporting and documentation.

Updating the client with the shipment status.

Coordinating with Sales and Marketing Department.

Expediting with global offices for moving the shipment within the stipulated time frame.

Handling 3rd country freight forwarding moments.

Communicating with worldwide offices of DHL Global Forwarding and ensuring prompt service to client.

Handling special equipment’s such as reefer, open top & flat rack containers.

Reporting to Regional Manager about daily operational activities.

April 1990 Govt. High School, Kannur Kerala.

S.S.L.C. from Kerala State Education Board

April 1992 Higher Secondary – Pre-degree from Calicut University.

April 1996 Bachelor Degree in Commerce from Calicut University.

ADDITIONAL EDUCATION:-

Diploma in International Travel Management Course.

Diploma in Computer Applications (Windows- MS-Office comprising of MS

Word, MS Excel and Power point.

E-learning Training successfully completed Conducted for Panalpina World

Transport (holding) Ltd Basel – @ Qatar with below topics:-

Ocean Freight Unit 1 – Ocean Freight Basics

Ocean Freight Unit 2 – The bill of lading & Pantainer

Ocean Freight Unit 3 – Shipment types, rates & service contract

Air freight Unit 1 – Basics, Air waybill & shipments

Air freight Unit 2 – Rates, charges, dimensions & weight

Overland Transportation

International Trade Practices Unit – 1 Incoterms

Security Programs

International Trade Practices – Special commodities

Spearhead - Customer Excellence Training from UAE

Supply Chain Management Basics

PERSONAL DETAILS:

Sex Male

Nationality Indian

Date of Birth 07th Mar 1975

Marital Status Married with 2 children

Passport No J6409332

Validity of Passport 18th Mar 2022

Driving License Valid Saudi & Qatar license - clean.

Languages Known English, Hindi & Fair amount of Arabic

Salary Expected:-

Reasonable package after evaluating my qualification and experience. Career growth and good working environment are the only major concern.

REFERENCES

Abdul Hakeem

Country Head of Air, Ocean, Logistics & Customs Cle.

Qatar, Kuwait & Iraq

Panalpina Qatar WLL

Tel: 009**-********

Mobile: 009**-********

Usama Gamal

Sea freight Manager

Kuwait, Qatar, Bahrain

Kuehne + Nagel Co.W.L.L

KUWAIT.

Tel +965-******** ext. (100)

Mobile: +965-********

Email: *****.*****@******-*****.***

Suhail Ahmed

Asst. General Manager

DHL Global Forwarding

Al Khobar – Saudi Arabia

Tel :- +966-*-***-****

Ephrem Mascarenhas

Senior Purchasing Officer

Gulf Stabilizers Industries

Jubail – Saudi Arabia.

Tel :- +966-*-***-**** x 207

Nabil A Eliyas

Head of Material Controller / Expeditor

Middle East Power Company

Dammam – Saudi Arabia

Tel. +966-*-***-**** x 629.

Mobile: +996-********

Muhamed Naufal

Contact this candidate