Social Media Customer Service

Qualifications Profile

Dynamic, detail-oriented, and versatile professional seeking opportunities to utilize knowledge of customer service and business development honed from hands-on work experience. Effective at establishing rapport key clients to gain repeat business and company profitability. Skilled at communicating efficiently with individuals of all levels and working in fast-paced environments while maintaining good service. Technically proficient with Microsoft Office Suite, SAP, SCALE, Android Operating Systems, and other social media platforms including Facebook, LinkedIn, and Google Plus.

Education

Bachelor of Science in Business with Concentration in Marketing and Management: 2013

Relevant Coursework: Basic Management Concepts Introduction to Selling Techniques Introduction to Business Information Systems Consumer Behavior Market Research

The Pennsylvania State University Wilkes-Barre, PA

Career Overview

Oversees warehouse functions including receiving, shipping, transportation, inventory control, and reporting.

Supervise, train, and coach a small team to ensure their compliance with all USDOT and company policies

Gained knowledge of marketing, advertising, and business administration as well as quality assurance, construction, and food management

Displayed skills in adapting to different environments; acquiring new skills; completing tasks accordingly

Maximized company profitability by establishing and maintaining professional client relationships

Contributed key insights in promoting the brand by communicating with potential clients and providing incentives to upsell the brand to their customers

Work History

JB Hunt Transport Final Mile Swedesboro, NJ

Operations Supervisor 2017-Present

Advance Testing Company Campbell Hall, NY

Engineer Field Technician Field Supervisor 2015-2017

Roma Pizza Milford PA

Pizza Maker Shift Supervisor 2010-2015

Pennsylvania State University Wilkes-Barre, PA

Role: Researcher Senior Project 2013

-Succeeded in accomplishing case study to develop notable shopping experience of elderly and disabled target market group by providing essential information to business owners

Affiliation

Member Penn State 4 Seasons Club

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